I had a very productive shopping trip at Wickes in Canning Town today. The staff ( Akib) was incredibly helpful, friendly, and went above and beyond to provide superb customer service from start to... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement300 Manor Road, Canning Town, Unit 3, London London, E16 4PA, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ben was an amazing help. The whole store everyone was welcoming and the costumer service is amazing in the store. Would highly recommend coming to the wicks Canning Town branch, all the staff were det... Voir plus
L'entreprise a répondu
It’s the closest branch to my house, most of the times you check online , says item in stock and when you actually get there it’s hard to find anything on shelf. Team members often don’t want to che... Voir plus
L'entreprise a répondu
I made an order and this all arrived with notification and was timely which was great. However I needed to return the order and reorder another size. This was organised by phone for a delivery between... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Quincaillerie
- Magasin d'articles de salle de bains
- Magasin de matériel de cuisine
- Société d'énergie solaire
À propos de Wickes - Canning Town
Écrit par l'entreprise
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Écrit par l'entreprise
- Promise 1
Coordonnées de contact
300 Manor Road, Canning Town, Unit 3, London, London, E16 4PA, Royaume-Uni
- +442075110291
4,8
Excellent
142 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Wickes - Canning Town
Thanks for taking the time to leave your 5-star review. We are glad Danny provided good service during your visit. - AB
I had a very productive shopping trip
I had a very productive shopping trip at Wickes in Canning Town today. The staff ( Akib) was incredibly helpful, friendly, and went above and beyond to provide superb customer service from start to finish. He were also very knowledgeable about the products, taking the time to answer my questions and make sure I found exactly what I needed.
It’s refreshing to receive such excellent service, and the whole experience made my visit easy and enjoyable. I would highly recommend Wickes Canning Town to anyone looking for great products backed by outstanding customer service. A truly glowing experience! A special thanks to Akib.
4 juillet 2026
Avis spontané
Réponse de Wickes - Canning Town
Hi, S Hussain. Thank you for taking the time to share your review with us. We're delighted to hear that Akib provided such helpful, friendly, and knowledgeable service throughout your visit. Thank you for recommending Wickes Canning Town, and we hope to welcome you back again soon! - Scott H
Ahmed is super great on customer…
Ahmed is super great on customer service, helpful person with the customers.
3 juillet 2026
Avis spontané
Réponse de Wickes - Canning Town
Hi, Sanda. Thank you for taking the time to share your review with us. We're delighted to see that Ahmed provided great customer service during your visit. Thank you again for your kind feedback. - Scott H
Asking for help was easy and the help…
Asking for help was easy and the help was useful and friendly. Excellent service from Ahmed
30 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
We're so glad to hear that asking for help was easy and that the assistance provided was both useful and friendly. We appreciate you sharing your positive experience! -AK
Ive been served by Akib today
Ive been served by Akib today, he was really helpful and professional
30 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
Hi Bartosz,
We're delighted to hear that Akib was helpful and professional during your visit. We appreciate your kind feedback. -Ellysse
Was served by a young man called Ahmed…
Was served by a young man called Ahmed very polite and professional. An asset to the organisation.
30 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
Hi Deen, we are so pleased to hear about the polite and professional service received. We appreciate your kind words and are glad to know you had such a positive experience. -LR
Excellent service from the wickes team…
Excellent service from the wickes team especially Oliur! Thank you ☺️
29 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
Hey Esther, thanks for your amazing review, I'm glad you enjoyed the excellent service from the team in our Canning Town store. It makes us proud that Oliur was super helpful also! - Dylan
Customer service was good
Customer service was good, made my visit easy and quick
29 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
Thank you for taking the time to share your feedback with us. We are so pleased to hear that our customer service made your visit easy and quick. -AK
Came to get a few bits
Came to get a few bits. Got excellent service. Thank you to the staff.
29 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
We're so glad to hear you received excellent service during your visit. Thank you for taking the time to share your positive experience with us. -AK
Great service from olle always helpful…
Great service from olle always helpful when we come to the store great customer service
29 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
Thanks for taking the time to leave your review. We are so pleased to hear Ollie is always helpful and provides great customer service during your visits. We appreciate your kind words. -AK
Ben was very helpful in assisting me in…
Ben was very helpful in assisting me in placing an order. Highly recommended
27 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
Hi, Paul. Thank you for taking the time to share your review with us. We're really happy to see that Ben was able to help you place your order. Thank you again for your kind feedback. - Scott H
Ben was an amazing help
Ben was an amazing help. The whole store everyone was welcoming and the costumer service is amazing in the store. Would highly recommend coming to the wicks Canning Town branch, all the staff were determined to help and have impeccable customer service.
27 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
Hi, Imaana. Thank you for taking the time to share your review with us. We’re delighted Ben and the team made you feel so welcome and provided such great customer service during your visit. We really appreciate the recommendation and hope to see you again soon! Thank you again for your kind feedback. - Scott H
Réponse de Wickes - Canning Town
We are so happy to hear that our team was helpful and made you smile. Thank you for your kind words. - AB
Réponse de Wickes - Canning Town
Hey Peter, thanks for your positive review, I'm delighted you enjoyed the service from our staff in the Canning Town store! - Dylan
Réponse de Wickes - Canning Town
Thank you for taking the time to share your review, we are glad the service received was good. -AK
Réponse de Wickes - Canning Town
We're so happy you loved our staff! We appreciate your kind words. -AK
Ahmed was very helpful
Ahmed was very helpful. I couldn’t find some items and he helped me find them. Thank you Ahmed
19 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
We're so glad Ahmed provided such helpful assistance. We appreciate you sharing your positive experience! -AK
Canning town (London)
Canning town (London). an awful experience. I ordered online, some cement and sand. The delivery was delayed by a day, because they called they had a problem with a forklift. So they delivered the day afterr (thursday), on a very rainy day, they packed the cement on top of the palette and not covered it properly. The driver unloaded the goods, then I saw the cement was of course wet. So i called the branch and they said let the driver take back the goods. so the whole order was returned. i refused their offer to redeliver on Monday as i was already waiting for 2 days and the work could not proceed, they suggested the refund in that case and i agreed. BUT Since then I am struggling to get a refund, which should be a very straightforward thing to do! I called the branch several times, different people answered, some nice and some not so polite. As i saw no evidence of my refund (nothing refunded to Paypal which i used for the purchase), no confirmation email, nothing... so I called the customer service, the lady was very nice, she said she called the shop and everything is being processed, and the money should be returned within a day or too( it was a weekend). However, no money was returned. so i waited another 5 working days till today, Friday, checked the accounts, nothing. I called the customer service again, the lady said the manager would write an email to her. Straight after i called the Canning town branch where the goods were dispatched and taken back to. I gave them my order number, when a nervous guy on the phone told me off for my 'attitude' ( i only want my refund and was calm), that they are busy and he does not remember everything. Obviously someone did not do their job and did not do the refund. Fed up with this company, i can see the good reviews but that branch is something else....never again!
p.s.1 - i got the below reply probably from the customer services? i have NOT received any request for a further info... where did you send the request?? I just checked my details in my Wickes account and the email there is correct. I will have to escalate this further to trading standards or take a legal action if the refund is not processed. Wickes just cannot take people's money , deliver damaged goods and not do refund when these are returned!!!
p.s.2 only after i wrote here someone sent me an email. i contacted the customer services and let us see what happens, i will post an update.
p.s. 3 .. so I got refunded in the end, at first just for the goods and later in the day also the delivery fee. I have added 2 stars(3 in total) to the Wickes' rating purely down to the online customer service, which has been excellent and helped me with resolving the issue. I still rate the Canning town branch with only one star for a poor customer care.
11 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
Thank you for sharing your detailed feedback. We sincerely regret the multiple issues you encountered with your order and the subsequent refund process. We are actively investigating these delays and communication breakdowns to ensure a swift resolution and prevent similar occurrences in the future. We have sent you a request for further information to look into this. - AB
Akaib was amazing great customer…
Akaib was amazing great customer service I will be back again.
16 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
Hi Rinha, we are so glad you had a great experience. We appreciate your kind words. -LG
We receive a really good attention …
We receive a really good attention from Ahmed. We are very pleased with the services that he gives us today
14 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
Hi Mr Castano, we are so pleased to hear about the excellent attention received. We appreciate your kind words. -LR
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.