Wickes - Carlisle Avis 

Very helpful, good price, and Carol is marvellous ,

Gabriela was really helpful , always smiling when she is on the check out . Always use the Carlisle store for my DIY materials

Well what can I say , from our visit in Carlisle store & our design expert with Elliott was fantastic, from the order going in only took 2 week till our kitchen was started , and our fitter Billy was fantastic finished in a week & it's absolutely beautiful, can't be any happier, thanks Wicks , your customer service was fab too was on the phone right through the hole process , happy wife .

Recently visited Wickes in Carlisle regarding a new bathroom. Spoke with the designer Danny McBurnie. Danny came to the house, measured the bathroom, then provided me with a detailed 360 degree design view via email with a full cost breakdown of the items.
I subsequently ordered the stock and Danny couldn’t have been more helpful. I also made a couple of last minute changes which again were handled without issue.
Can’t praise them enough. No hard sell and very easy to deal with.

Got a bathroom fitted in January 2024 - I had to point out to him that there was a leak from the bathroom going into my kitchen from what he was doing and there were some minor aesthetic issues I had with it but the fitter was exactly approachable when it came to problems so I just let it go and now I'm left with gaps between the shower wall and built in shelving I'd asked to be removed (it's still there!) and also a gap in the wood covering the waste pipe which he said he'd box off with the remainder of the wall panels but he never. He also left me without a flushing toilet for nearly 2 weeks (cracked cistern; needed to order a new one) and asked me to lie to Wickes when then rang to check whether it was fitted yet so he could do a job elsewhere in the meantime. All my walls and ceiling were marked, garden ornaments destroyed by him walking on them or throwing stuff in the garden on them and there was no apology.

Now a year later after an issue with my boiler due to the cold - it transpired that the fitter from Wickes incorrectly fitted valves on my shower which now means I need to go through the inconvenience and upheaval of all my wall panels are to be ripped off, a new shower fitted and everything put back in again. If the job was done correctly in the first place there wouldn't be such an issue - I highly doubt they'll offer compensation for this either.

Absolutely no way would I ever recommend this company or use them and their cowboy fitters again.

really excellent service from the team in Carlisle while buying flooring last week. Couldn't have been more helpful.

Neil Patterson @ Carlisle has been amazing. So very helpful and accommodating in every possible way.
So very grateful for all Wickes Carlisle have done for our local school and community.
Thank you

I am writing to express my deep dissatisfaction with the level of service I have received from Wickes, a company I previously regarded as a professional and reliable franchise. The numerous issues I have encountered have not only caused significant inconvenience but have also resulted in unnecessary expenses and stress for my family.

On 3rd November, I raised the following concerns with your customer service team:

Delivery Issues: Your delivery team left our bathroom furniture outside, stating they were not insured to bring it over the threshold of our door.
Incorrect Design: The design you provided contained errors and missing information, rendering it unusable and causing additional expenses for building materials and furniture.
Insufficient Tile Quantities: You ordered tiles only for the walls, failing to account for our flooring needs. This mistake has cost us both time and money.
Lack of Professionalism: Despite multiple visits and calls to your store, we were advised to sell the bathroom furniture that did not fit because your design included oversized items. We were informed that refunds could not be processed in-store.
Incorrect Radiators: Instead of the black radiators specified in the design, you sent us two radiators—one gray and one blue.
Non-Responsive Customer Care: Despite your claim of a 48-hour response time, it has now been 21 days since I first reached out. My emails have gone unanswered, and my partner’s attempts to resolve this in-store, via email, and through platforms such as Trustpilot, Google, and Facebook have also been ignored.

I trust you will take this matter seriously and demonstrate the professionalism expected from a company of your stature

I raised an issue with customer service on November 3rd, and was told I would receive a response within 2 working days. It's now been 17 days with no resolution or follow-up. The lack of communication and delay in addressing my concern has been extremely frustrating, and I am still waiting for a response

parked in wicks carpark for no more than thirty mins, but subsequently got a fine for apparently parking for two hours. Their proof? a timestamp on a video recording perhaps not updated from seasonal clock change. Wicks response was to say they have nothing to do with the car parks and a rather snotty comment that signs for parking time limits are displayed. Well Wicks, even if you don't have responsibility for your car parks its still your reputation being ruined when a customer comes to your store, spends a lot of money they gets scammed in the car park. I will never return as I can't trust the same thing will not happen again.

Wickes carlisle is my go to for all things trade and diy related the 10% trade discount is so helpful as I visit very frequently, by far the most friendly and helpful staff on every visit, thank you wickes carlisle

I contacted the manager, Neil at Wickes to see if they could help our Charity, which provides outdoor adventure residentials for young people, with some regeneration of our site in the Scottish Borders. Neil couldn't have been more helpful and has helped us out with several things over the past few years without which, the site would have struggled to update and continue its work. Deliveries have been on time and we really can't thank Wickes enough for their help.

Very helpful team at Wickes Carlisle. They have provided a substantial level of support to our small charity, and will help make a huge difference to those that we serve. Thank you!

I recently spoke to Neil to see if he could make a donation to our Winter Warmth Rail of Kindness. After a quick form fill Neil was able to donate some coat hook rails which will help carry on this great project.

service in wickes is brilliant if i need any help there straight there. the store manager is polite and very helpful

Great staff very helpful

Recently had a kitchen designed by Danny at Wickes, very patient and took time to get it just right thank you Danny, delivery of kitchen went smoothly we were kept informed all through this, and a massive thank you to Scott Martin and his team our kitchen fitter, who made a beautiful job of our kitchen, I would highly recommend him.

I can’t speak highly enough of the staff and service, great experience on each visit.

Heather from Wickes Carlisle is very helpful kind and pleasant and is an asset to the company. She will do anything to help. All the team are always helpful when I come in the store.
Saad Sahib

Prices are spot on especially with trade card & staff are super helpful..