Wickes - Chatham Avis 

We bought a new kitchen through Wickes, with our consultant Ashok who was very friendly and knowledgeable.

Me and my husband booked a design appointment to get a rough idea of how much our en-suite in our new house would cost. We wanted to have an idea so we could start saving now and exploring options. As soon as we said we didn’t have the keys yet the designer wasn’t interested and tried to send us away. Reluctantly he did start to design the room after we insisted we knew the measurements and had an idea of what we liked. The appointment just felt like a waste of time as he didn’t ask what we were after and he did not seem interested as he knew we weren’t going to be making any decisions that day. Safe to say we will not be going back when the time comes. We ended up going to another shop who actually took us seriously and will be going there when we are ready.

Had a great experience with Nikki and a young gentleman who helped me load my worktops they were most helpful

I have just had a brand new kitchen fitted from Wickes Chatham. The design team were amazing and my allocated installer was brilliant. I would recommend Wickes for anyone looking for a new kitchen

Brilliant customer service from Fiona and Callum, and Ola. So cery helpful and kind. Couldn’t do enough to help. Thank you.

I had a design appointment with Tyrone.
Tyrone is great, he listened to what I wanted and took the time to go through different options so I could make the right choice. I felt comfortable with Tyrone straight, it was like talking to a friend over a coffee. I’m looking forward to placing my order

Nightmare from start to finish!
Went to Wickes and spent time with a bathroom designer. Picked out what we wanted and it was ordered for us.
Given a date and a time scale of 2-3 weeks.
The start date was delayed 7 times, over 2 weeks.
It then took over 7 weeks to be finished. The sink was faulty so had to be replaced.
Damage to my ceiling, banister, door frame and hallway.
Wickes have offered £400 as compensation when that doesn't even start to cover the cost to have the repair work done.
I have been ignored time after time. They do not get back to you when they say they will.

Avoid Wickes at all costs!!

UPDATE 24/01/26
Wickes obviously got in touch after writing this and request pictures of the damage to my house. I sent them over and that was it. Still no help and no replies. Will never use them again.

Perfect click & collect service. I ordered goods & expected to collect same day. One item was out of stock (store folk thought there was stock). Phoned me to say the item was out of stock & they would refund that, or cancel the whole order. I asked if the item was on order and after consulting the system I was informed it would be in the following day. Sure enough, the item came in, the rest of the order was assembled & I got a text saying it was ready for collection. Terry even had the stuff on a trolley ready for me to wheel away! GREAT customer service, thank you Wickes Chatham

Ordered new kitchen from Wickes, Vivienne our designer was great, friendly, professional and nothing was too much trouble. Joshua our coordinator kept us updated at all times. Kitchen was installed by Andrew Godfrey ltd and to say Andy & Chris did a fantastic job is an understatement. We were on holiday during the fitting and Andy kept us updated via text and photos on a daily basis. Andy finished in double quick time with all completed to an exceptionably high standard before we returned. Andy respected our home and our neighbours and left everything clean, neat and tidy.
Overall experience exceptional service!! (even with an early hiccup not Wickes fault)

Trying to get hold of anyone via email or live chat is just about impossible
I certainly won’t be ordering my new kitchen from them

Went in for flooring today, staff were extremely friendly and helpful, especially Nicky on the checkout who made my day ☺️

Great staff. Sorted price discrepancy quickly and politely. I used to go to the Maidstone store but always use Chatham now even though it’s slightly further away. Good parking and easy access.

Both Karina and Callum tried to help me with resolving an issue with an online delivery. Great customer service. Thank you

This review is for Sam, the lady on the collection counter on 11/08/2025 at 5pm

Amazing customer service, went beyond her job to help rectify traders account and get the order through. Can’t ask for better customer service really.

Have visited a coupke of times recently and found the staff there extremely helpful. Today I realised I had bought the wrong colour fence paint but did not have a receipt. They managed to find my purchase details and kindly refunded towards a new purchase. A very helpful menber if staff carried the extremely heavy purchase to the car for me. I found prices competitive and would definitely recommend the store.

Kitchen designer Vivienne, survey and input brilliant.
Then, unable to purchase tiles for agreed kitchen design (full purchase price paid at this time as per Wickes terms and conditions) as out of stock, nearest shop 11 miles for collection.
First fitter sent to survey no interest, no reply to emails or messages.
Complaint made to Wickes, no reply.
Shop visit, second fitter Paul E sent, brilliant.
50 days after installation minor fault with Wickes product appeared.
Claim made on warranty . 11 emails to Customer Service and 3 to Customer Relations complaining about Customer Service lead to replacement of faulty draw front, twice, as first damaged.
Totally let down by after sales service.

We recently purchased a bespoke kitchen with Wickes in Chatham and the sales advisor Ash was brilliant! Always willing to help with our constant amendments to the order and answering all our questions no matter how many we asked him.
He is a credit to Wickes.

The new kitchen we bought and had fitted by wickes best fitter( in my opinion) was amazing from the start.From the buying to the fitting was easy,well organised and all the people involved were friendly and helpfull. The fitter (Andrew Godfrey) was brilliant.He worked really hard and just 2 days later the job was finished to a very high standard.his attention to detail was great and his expertise was even better.I would highly recommend Wickes and their team to give you a great experience. Ask for Andrew to fit it for you!

Very well organised, excellently stocked and staff were very keen to help.

Very helpful & efficient…
Sue & Sam are a great duo & were very happy to help us complete an online order for next day delivery. We are grateful for their valved assistance.