Wickes - Chester Avis 

Bought a kitchen at the start of the year. Due to delays getting a kitchen fitter a dint in the sink only got noticed today as it was being fitted. Went into Wickes Chester hopeful of a replacement/refund to be told no due to the length of time. Obviously wont be returning,

Martin Jones at the Chester store was exceptional. Not only were his designs fantastic and exact to our brief, but he also had brilliant suggestions to improve the designs whilst working within our budget. His responsiveness and attention to detail were second to none. We would highly recommend Martin.

I was looking online for scout hut refurbishments when I came across The Wickes Community Fund. I applied online for paint and loft insulation. Very quickly I received an email from Wickes Chester. Their manager Simon Gemmell responded and asked how many required. I did not expect the full amount but as a charity, every bit helps. He has supplied the full amount. Our young people and the older people who hire our scout hut will benefit from a warmer hut. Plus it will lower our heating costs and reduce our carbon footprint. A big thank you to Wickes

A fantastic experience from start to finish. Our design consultant Karen Byrne was very helpful and knowledgeable. She gave us lots of ideas and showed us a wide variety of options. There was never any pressure to purchase anything other than what we needed. Delivery was well organised. Our kitchen fitter Ben Davies was brilliant. He ensured everything was just right, he explained what would happen each day and always left everywhere tidy. Any issues that arose ( such as a small dent in a door) were dealt with swiftly by Wickes and Ben. We would definitely recommend Wickes for a new kitchen and Ben as a fitter. Thank you.

Kitchen recently fitted and totally made up. Karen Byrne our consultant was exceptional every little thing thought of and dealt with. We were dreading it but Karen made it as easy as possible and Adam the Fitter was also great to deal with and made things as easy as possible too. Thanks both

Wickes - Chester - Lee Prince - Thank you so much for being so patient with us - I know we asked a lot of questions and changed our mind on a regular basis but you always gave us time and answered all our concerns and you looked at all the hidden corners and possible problem areas of our kitchen and came up with all the right solutions and exciting additions to our new kitchen - we literally could not have done it without you - you are a star and I would highly recommend Lee to help anyone plan a beautiful new kitchen - Thank you

Les Jewkes

Sophie was very helpful and knowledgeable with the design for my new bathroom. Id highly recommend using this service. Thanks Sophie.

Gareth came up with an excellent design which made most use of our mid size kitchen and gave us much needed additional work space. Nothing was rushed and Gareth showed us many alternative cabinets colours and appliances. The fitters were first class and explained the process before and during the installation. The timing of the various trades went according to plan. We are very pleased with our new kitchen and would not hesitate to recommend Wickes

Martin Jones from Wickes Chester was really helpful in helping us to design our bathroom. He made some valuable suggestions and was very quick to answer any questions we had throughout the process. He made sure all of the items would be delivered in good time for our installation date. The delivery went without any problems on the day and the staff were happy to adapt to the space we had available. Highly recommended

We recently visited Wickes in Chester for a kitchen design appointment with the fabulous Karen Byrne.

Karen made us feel so comfortable from start to finish and came up with a fantastic design and layout for the kitchen as it is rather small and we didn't think it would be possible to fit in a much wanted dishwasher, however after some clever deliberation Karen was not only able to fit in a dishwasher but she also threw us in a spice draw and made much better use of the space that we have. She truly went above and beyond to make sure we got the kitchen we dreamed of. Her thoughtfulness and patience is much appreciated.

Karen has a lovely and warm presence about her and is such a professional. Wickes is very lucky to have her on the team. What an absolute gem she is.

We look forward to our dream kitchen being fitted and can't thank Karen enough. We wish we knew her when we needed a new bathroom. We highly recommend her to everyone.

Eve and Will

We had a fantastic design appointment with Lee Prince at the Chester store recently. Lee came up with an excellent design for the layout of our kitchen which would give us a much better use of the current space. He was very friendly and gave us lots of great advice when it came to appliances/ work tops etc. We would recommend Lee to anyone who is looking to update their kitchen.

Wickes Community Programme made a very generous donation for our community alleyways garden project in Hoole, Chester. Polly Lee was really helpful in sorting out everything we needed. Thanks Wickes!

The designer , Gareth, was helpful and patient with my changes to the kitchen plans. He spent lots of time showing me items and giving me costs of options available . Choosing how to invest is quite stressful and he helped smooth the way!

Brilliant service from Jess! Thankyou, will definitely use the store again

Outstanding Experience with Wickes – Especially Thanks to the Incredible Karen Byrne!

We recently had a brand new kitchen designed and fitted through Wickes, and I cannot speak highly enough of the entire experience—especially because of the exceptional service we received from one of Wickes’ kitchen designers, Karen Byrne.

We first met Karen at the Birkenhead store, and from the first consultation, we were immediately impressed by her professionalism, knowledge, and genuine passion for what she does. Karen took the time to truly understand what we were looking for—not just in terms of design, but also how we use our kitchen day to day. She was patient, thoughtful, and incredibly creative, offering ideas and solutions that we would never have thought of ourselves.

When Karen moved to the Chester store, it was an absolute no-brainer for us to follow her there. Designers like Karen are rare, and we knew from our first interactions that we wanted her to oversee our kitchen from start to finish. And wow—what a difference it made.

What really set Karen apart was the way she constantly went above and beyond throughout the entire process. She came to our home multiple times, not just for the initial measurements but to work closely with our builders and ensure everything was progressing smoothly. She wasn’t just ticking boxes—she was actively involved, checking and adjusting the designs to fit real-time measurements and changes on site. Her eye for detail is unmatched, and she caught a few potential issues early that could’ve turned into major problems later on had she not been so attentive.

No request was ever too much trouble. Whether it was tweaking layouts, re-measuring areas, or just reassuring us during moments of decision-making, Karen was always just a phone call away and happy to help. Her commitment to getting things exactly right—both practically and aesthetically—gave us so much confidence. She made us feel like our kitchen was just as important to her as it was to us.

Thanks to Karen’s expert guidance and dedication, we now have a kitchen that is not only beautifully designed but perfectly tailored to our space and lifestyle. It’s functional, stylish, and genuinely a joy to be in every day.

In a world where great customer service can be hard to come by, Karen is a shining example of how things should be done. She combines deep product knowledge, design flair, and an extraordinary work ethic with warmth, humour, and professionalism that made the whole experience enjoyable from beginning to end.

Thank you, Karen, and thank you Wickes for having someone of her calibre on your team. We couldn’t be happier with our new kitchen and will be recommending you—and especially Karen—to anyone and everyone we know.

When deciding to have my kitchen updated I spoke with Karen Byrne at Wikes Chester. She came to my home to measure and discuss what I wanted, I was unsure exactly what I wanted as I couldn’t visualise how it would look. Karen took the time to prepare plans discussing everything with me and making suggestions where she felt it would be beneficial. Her patience is second to none, she made any changes I felt I wanted and kept in contact with me during a short illness I had and was happy to hold things whilst I returned to full health some months later. I met her again for a final time and was blown away with her final design, I am now so excited for my kitchen to be delivered and fitted. Thank you so much you are a star!💕 Sue Jones

Excellent Service and Support from Wickes Chester

I recently visited the Wickes Chester store to finalise plans for two bathroom projects, and I couldn’t be happier with the service I received. Martin Jones was fantastic from start to finish – professional, friendly, and incredibly knowledgeable. He really took the time to understand what I was looking for and offered helpful suggestions throughout the design process.

The bathroom plans look brilliant, and Martin made what could have been a stressful experience feel easy and enjoyable. His attention to detail and customer care stood out, and it’s clear he genuinely wants customers to be happy with the end result.

I’d highly recommend Wickes Chester, and especially Martin, to anyone planning a bathroom project. Thank you again for all your help!

Ordered bags of bark, they delivered them today to the wrong house! I put a note on my front asking to be put around my back garden and they were left on the pavement outside a neighbours! They weigh a ton and I’m expected to dart them to my house!!!!

I called the store looking for some information and product availability for a certain tile, Jack answered the phone and couldn’t have done more to help me he checked and gave me multiple options for where I could source the tiles and gave me the advice of I’d be better to drive slightly further to a store to get them from one place rather than getting a few from loads of different places.

He couldn’t have done more to help!!

Great friendly advice with a professional attitude and fantastic service all round.
Thanks again Martin and Wikes.