Wickes - Colchester Avis 

I had a fantastic experience with Gavin Hickmott at Wickes. He came out to our home the very same day to help with our cloakroom project, which was incredibly helpful and much appreciated.

Gavin was friendly, professional and exceptionally knowledgeable. He took the time to listen to what we wanted, offered brilliant ideas and practical suggestions we hadn't even considered, and guided us through every step of the process. His expertise gave us complete confidence in our choices.

With Gavin's help, we've now purchased everything we need for the project, and that's entirely down to his excellent advice and customer service. Nothing was too much trouble, and we never felt rushed.

Gavin is a real credit to Wickes, and we wouldn't hesitate to recommend him to anyone planning a new bathroom or cloakroom. Thank you again for such outstanding service!

Had my home visit by James Clark from the Colchester branch. Polite, professional and knows what he is doing. Came up with good designs, followed up with a meeting in store to finalise the details which was just as efficient. Had some good tips too as I am installing the kitchen myself. Highly recommend Wickes kitchens and talking to James

Kitchen design consultation with James Clark was extremely constructive and helpful. James listened to and understood our brief, suggested alternatives where appropriate and left us confident in the design, product and service.

James Clake was an excelent planer his wealth of fitting experiance really shone through with his practical advice
and eye for a good design. Thanks James

John McCormick was fabulous. Could not do enough. The installation went really well. Impressed how they cleaned up every day. Also refunded tiles that were left over

We were determined to walk out with a complete bathroom design and plan of action and that’s exactly what we did. James was very knowledgeable and advised what would work best for our space.

Outstanding service from Andrew at the Colchester branch

The designer took notice of all our requirements and gave helpful advise when choosing units and fittings. The installer was able to deal with all the issues that were encountered in a professional manner

Needed a new kitchen when I moved home and had sourced various ones before deciding on Wickes.
Home consultation and in store at Colchester with James Clark, design consultant, was beneficial.
Very helpful and patient with planning and choosing accessories. Any questions I had were answered and customer service was very good.
Very pleased with my Chester Reed Green kitchen.

AJ was really switched on to what look and result we wanted and really took the brief as well as thought out of the box for great solutions. He was great! Our only quibble was the cost of installing as will have blank canvas to work in as bathroom being built to first fix so all pipes and electrics will be there ready no ripping out old stuff . A little disappointing they don’t discount for that part .

Very good experience. Andrew Lovlee provided excellent customer service.
He was very friendly and professional a credit to your company

Extremely pleased with our new kitchen from Wickes. James Clark was excellent helping us design our kitchen and the installation team of Darren Watts were polite and extremely hard working, especially during an extreme May heatwave. Project managers checked in on the installation team and there were several follow up calls at the end to confirm we were happy with the result. I definitely recommend Wickes for a kitchen.

AJ helped with designing my kitchen and bathroom about 5/6 months ago. He took measurements and helped pick out the products in no time. Due to my circumstances I wasn’t able to move forward with the planned projects. Last week, I contacted AJ again to get moving on the kitchen project, he picked up right where we left off. We confirmed all the products and he took the time to ensure everything was still what I was looking for. I didn’t have to start all over again, and AJ made the process extremely easy! Can’t wait to see the designs come to life.

Amazing level of support and advice from AJ. Highly recommend - great design consultant!

James turned up on time, listened to what we wanted to achieve. Which was most important, measured up and came up with what we are hoping will be working solutions. Going back to see him in a weeks time when he will have finished the initial plans. Gave us every confidence in his ability to plan something we can work with. Looking forward to next visit to showroom.

We met AJ at Colchester branch to discuss/home visit/design our kitchen, and his professionalism and eye to detail made us feel very confident in the process, looking forwards to seeing the finished design now

Recently had a kitchen fitted from Wickes. The whole process from start to finish was flawless. Our designer AJ was patient and understood what we wanted and designed an amazing kitchen.
Our fitter Glenn was simply brilliant. I would definately recommend Wickes for kitchen design & installation.

Decision made to have a new kitchen in our bungalow after moving in to it approx 2 years ago. Brother in law recommended Wickes, he is a retired shop fitter and installed a Wickes kitchen into his bungalow. Went in store to look at options as we had a total blank canvas. There we met kitchen designer John McCormick who really provided us with options and answered all our initial questions very professionally. John then visited our bungalow, listened to our views, requirements and gave us solid idea's and options. NO HARD sell just good views. John took onboard all of our comments and views and produced a design which met all of our requirements with the design being spot on when we went back to store. There was good communication throughout with John. Order was placed. Contacted by Installer Peter Smith for a pre-install meeting, where dims and design were fully checked over and then any issues associated with the install was bought to our attention. Date for install agreed. Continued communication took place with logistics team from the time that the order was placed until the material was delivered at the agreed date and time. Peter Smith, Installer, was on site from 8 in the morning until after 5 most days I cant recommend highly enough his workmanship, work ethics and communication throughout the 6 days. Like all jobs there will always be snags, ours were in my view relatively minor and I thought they would be resolved promptly by the after sales department. Unfortunately this was not the case and frustrations came into place due to no e-mail responses and no real communication advising what was going on etc. In the end I visited the Colchester Store and had discussions with Renato Apuzzo who was able to sort the issues out promptly and kept in regular communication through out the whole process until all the issues were resolved. The service received from John McCormick, Renato Apuzzo and Peter Smith was first class throughout but I'm afraid from my experiences that cant be said of the after sales side of the business. I would have given 5 stars if the minor issues had been resolved without having to come into the Colchester store. Neil Wells

Sales team/designers are very good at there job they will tell you exactly what you want to hear and the cost for the extra work will only be a little more about £900 on top of what you pay wicks for specialist work. this is after they have visited your home and have seen exactly what is needed. then once the job has started the real costs start coming mine cost an extra £3000 in extra work needed. at the point when you have a stripped out room and no choice to continue. to make matters worse a job that was only going to take 2 weeks took 8 due the sales person ordering the wrong items and the worktop being delivered damaged 4 times. whole prosses was a joke i have only scratched on the surface avoid like the plague do not use, their customer service is beyond belief, they never call back or reply to emails.

Had the pleasure of dealing with Andrew Lovlee at Wicks Colchester Branch for a complete bathroom refurbishments. Andrew’s attention to detail and designs were exactly what I was looking for. Complete customer focused and professionalism stood out to me when dealing with Andrew which ultimately lead me to complete my order.

I have bought a kitchen from Wickes, Colchester branch. Mr Andrew Lovlee was very helpful, nothing was too much to ask for and he designed a kitchen that is perfect for me.