Wickes - Crewe Avis 

Had a kitchen fitted by Wickes Andy and Ethan cain what can I say? Nothing too much trouble very professional spot on with everything absolutely love the kitchen thank you very very much.

Nothing was too much trouble for Andy, my first visit into store I had no idea and no appointment but he made time to listen to me and suggest ideas, I had done some rough measurements and he used this to put a design together, to give me a rough idea of cost. He arranged to measure my kitchen properly within the next few days, my design was updated accordingly. Went back into store to finalise ideas. Andy was patient and professional making changes when appropriate and talking to me about cost implications and checking deals. I need my bathroom doing next and I will be going back

We have recently replaced our bathroom, after plenty of research and looking at various options and ideas we decided to give the job to Wicks in Crewe. What a great experience, creative, organised, friendly and very professional. As we have a small property with just the one bathroom, we decided to go away for the week the installation/fitting was taking place so we met the fitter before we left, this gave us complete peace of mind as he was a lovely guy and we felt comfortable leaving our property in his hands. We returned to a beautiful new bathroom, fitted to the highest of standards and everything clean and tidy too. Our experience of Wicks was brilliant, what a class act with great quality products and staff! ⭐ ⭐️⭐️⭐️⭐️

Highly recommend Wickes

Great service, and quick response to any enquiries.

I dealt with Andy Critchley on the design side and Shaun Marsden on the installation side both very helpful and professional.

Sean on the survey team also very

We initially contacted the winsford branch but they didn't have any appointments. We contacted crewe online and received a call from Andrew to book a appointment.
We arrived at crewe very open minded as we didn't have a clue what we wanted. Myself and girlfriend had two different ideas. Andrew then began different design options and we were soon able to agree on a kitchen and bathroom. Nothing was ever a problem for Andrew he gave us a option everytime when we were undecided. Can't recommend Andrew enough he was excellent throughout the design and buying stage and still keeps in touch while we work with the builders on a fitting date.

On a casual browse we asked Caroline a question which was comprehensively answered. After some thought we decided to ask if we could get an idea of what was available and at what cost for our kitchen. She introduced us to Andrew was brilliant. Not at all pushy but full of suggestions about what we could do and left the option of a home visit for a more detailed plan up to us. We went home and decided to go ahead with the estimate. 2 weeks later we ordered our new kitchen which is due to be fitted in a few weeks. Can't fault the Wicks team or the quality of their kitchens.

We visited the showroom and asked for a design consultant to plan our kitchen. Andrew critchley did an amazing job outlaying a plan for the kitchen
He was very helpful and professional in anything that we needed in the plans would definitely recommend a visit to the showroom if you are planning a new kitchen/ bathroom .

We have used Wickes Crewe for a kitchen project , and two bathroom projects , they are very helpful very well priced and a pleasure to deal with would recommend to anyone.

Mike

Super organised, great communication, well-made product and fitted fantastically.

We had a Wickes fitted kitchen in 2021, they did the design, supply, and installation. There were some post installation snag that took about 18 month to resolve, mainly because customer services response was poor. The quality of the units is quite good and they've lasted, however, the workmanship is quite awful, with gaps in the woodwork and excessive use of silicone sealant masking poor workmanship, also may small point have not been finished and there's an obvious lack of attention to quality and detail. Plastering work they contracted to do is very uneven, rough, and quite unprofessionally done.
Even now I have challenges....United Utilities now want to replace my water meter however I find that Wickes have installed all of the pipework behind cupboards so, in order to carry out any basic maintenance it will be necessary to break the cupboards or dismantle half of the kitchen. This is Wickes design and it's quite annoying that simple maintenance is overlooked. I've raised it with customer services, no response so far (I don't really expect one given how difficult they were to deal with when resolving post fitting issues).
Overall my experience has been very disappointing, as said, the product quality is ok but their professional fitting service is not good value in terms of quality and cost.
Please get in touch is any readers have suggestions on how to remove the back of these cupboards without a major refit.

Very helpful and informative regarding kitchen unit

Love the Click and Collect service, but sales staff at the till are not as helpful at Crewe as they are at Winsford.

My order was ready within 10 mins. Great service and pleasant wìth it.

We visited the store and was assisted by Andrew Critchley, he understood our needs for the kitchen, made suggestions for practical reasons, and assisted us with choosing the right products.
We changed the worktop and added an extra cupboard, and nothing was too much trouble.
We move on to the fit.... we were taking a wall down and linking the dining are to the kitchen, so a big job.
After the kitchen was booked in to be fitted with
Andy and Ethan Cain, and a week before the work started, my Father passed away. We were unsure whether to continue, however, we did, and we are so happy we did.
Andy and Ethan came into our home when we were at our lowest, however, they were amazing, compassionate, caring, gave us the space when funeral directors came, etc even worked the bank holiday so they wouldn't work on the day of the funeral.
So, how do I put into words their fitting.....
I have never experienced this level of perfection, every day, re levelled ever unit, triple checked measurements, their go to was the spirit level, everything was checked, re checked, and checked again, the attention to detail, skilled cutting of the worktop and units, suggestions made to slightly tweek something so it looked nice, the attention to my mums disability and making it easier for her going forward. They arrived same time every day, worked tirelessly, and cleanly, clearing up daily, made life easier for us during the 4 week project.
so to try and summarise, prompt, precise, professional, understanding, knowledgeable, clean ultimate professionals, and the best workmen I have seen in a long time, even brought own brewing stufff...nothing was too much trouble, and the aftercare once installed is amazing,, they don't leave you just because the jobs done, on hand even helped us with our flooring issues with another contractor...
what a hard act for any workman to follow!
Thanks to Andy Critchley, Andy and Ethan Cain for everything, you came into our lives and house during the worst time for us, but you was so respectful, dignified, and did anything possible too spare us stress, without us even knowing,

Was looking for undercoat in Crewe store and asked a young worker. She didn’t even let me finish my question before she sent me to an aisle. Couldn’t find it so asked someone else. She knew she had got it wrong and when I told her she had misdirected me she just smirked and when I said what no apology she shrugged her shoulders. All it takes is an honest apology to make good customer service but no she was too cocky to even try and provide any kind of good customer service.

Loving my new kitchen , from start to finish Wickes have come up trumps both at the shop and for the installation. The quality of the units and the installation top class ! Thanks to All

After having our bathroom designed and fitted by wickes (crewe) we didn't need to go anywhere else.we used douglas Richards again as his knowledge was excellent and he didnt dissapoint with our kitchen/dinner design.our fitters were father &son team andy and eithan cain who were very understanding with what we wanted there input was first class there experience was as good as it gets.nothing was a problem for them and we had a few issues but they sorted everything out and just carried on and got on with the job a big thank you to you both.the kitchen is amazing once again thank you doug,andy and eithan
DAVE&JESS

My whole bathroom order has been a disaster from start to finish. After a promising design appointment, their approved installer gave me a massively inflated quote for the job and claimed they couldn't do most of what I wanted and they refused to find an alternative so I arranged an independent installer instead who could do the job for far less. After several emails to them and call attempts (some on hold for 30 minutes) spanning months, I never once had communication from the person appointed to oversee my order. When the order arrived there were items missing with no explanation. The lady I finally got through to at the experience centre then at least tried to help and admitted it has been a huge mess. Thought it would be an easy project but based on my experience I would not use them again.