Wickes - Cricklewood Avis 

I had ordered a kitchen from wickes and sabary ali was dealing with me. He had explained all items and gave his ideas and took ours into consideration and made us design.

what didn’t go wrong?

1. Driver was too lazy to deliver our kitchen and just drove off
2. Some of our items were then assigned to another order and went out of stock
3. Driver dropped some items when delivering our kitchen
4. Million calls to our kitchen designer, Bob, and the store manager, Kwame, both completely ignoring us
5. Failed attempts at speaking to customer services
6. Fitter then started to put kitchen together only to realise that Bob had ordered the wrong carcass colour / internal colour.
7. More calls to Bob and Kwame who both said it was for customer service to deal with
8. Customer service said it’s for the store to deal with
9. Back and forth between the two, neither wanting to do anything about it
10. Bob and Kwame blamed US for not noticing on the invoice that the wrong colour was selected. HOW am I meant to notice something that ISNT there!? No where on the invoice does it say that the carcass colour chosen was the correct or incorrect colour…..I have no reason to believe that Bob didn’t put on the order the colour we chose.
11. They’re refusing to acknowledge their mistake or take any accountability but instead they blaming us and asking us to prove a verbal conversation took place - well I’m sure if they looked back at their CCTV they might be able to lip read what I’m saying LOL!!!
12. They can’t prove that any emails were sent to us which showed the carcass being the incorrect colour because THEY NEVER SENT ANY
13. Been told it will cost £2.5k if I want the correct carcass colour delivered….at my expense of course. God forbid they actually want to help out their customer.

AVOID THE CRICKLEWOOD STORE AT ALL COSTS PARTICULARLY BOB AND KWAME UNLESS YOU WANT THE MOST STRESSFUL EXPERIENCE OF YOUR LIFE.

Went in for a bathroom design appointment with Sabry. We knew roughly what we wanted but had a few questions. Sabre answered all our questions in a polite and friendly way and gave us a few extra ideas and possibilities. Bought the suite we wanted with a few extras. Will definitely be going back for tiles etc. Thank you

Sabri Ali was our design consultant. He was really helpful and made the process very straightforward. His drawings and visualisations and the finishes samples helped the decision-making process.

Sabry was a very helpful kitchen designer, he is efficient, professional and easy to work with. Sometimes he is hard to get ahold of, but otherwise very good.

I served by Gaga today and the today , the service was amazing and Gaga was 10/10🙂

Had great service from the staff and store manager at Wickes in Cricklewood today. They were very attentive and provided sound advice on my painting and decorating queries.

I use the Cricklewood branch every time I’m fixing the house…anytime I’m lost or can’t find what I need I find Bhavi- from Management always so helpful she goes that extra mile to help and guide us.

Female manager Staff at cricklewood branch was very nice and helpful whenever I have been into store.

I was so happy with the customer service from everyone at wickes cricklewood but especially Dylan. He was amazing in helping find the correct tools and materials that I needed. Will definitely visit again. Thank you for your amazing service.

Visited the cricklewood branch. Had a great experience. The lady manager (can not recall her name) was amazing and very helpful. Will definiately be returning to the store.

Great experience at Wickes Cricklewood

Staff are great and happy to help

Would recommend to go here

Great customer service for all members of staff. One staff member in paticularly names kavi really helped me.

Good timeing delivery’s i always by from wickes good customer service

I first ventured here after having an experience with Wickes sometime ago which to be honest had put me off ever returning! I’m glad I didn’t maintain that view. What a pleasant experience dealing with the staff here, they were so easy to talk to and managed all my questions in a professional manner.(not being someone who is into this stuff - I asked a lot of silly questions and they were very patient and knowledgable providing me with clear guidance and ideas)
They made my experience enjoyable from start to finish. I’ve since had my bathroom refitted with their recommended products and I’m so happy!!
Another room coming up soon and I will definitely be using these guys again!
Thank you Wickes Cricklewood!

My favourite Wickes store. As always, really helpful and patient staff when shopping in store & for click & collect. One can tell the store is well managed and maintained.

I was really grateful to have been given some great advice and direction in regards to a last minute project for an timber-based art installation I was designing and making towards the busy end-of-year period.

With a lot of material required involving timber batten, the staff at the Cricklewood branch were very informative and patient with my queries and requests—ensuring I went for the most cost effective option while considering the time I had to treat the material back at my workshop. On their advice, I was also recommend some sealants which were excellent in allowing me to paint some of the sheet material I ordered for outdoor use. Highly recommended and will be back again for future projects.

Great experience here, the team is so helpful. Nice, clean, friendly store.

I purchased Wickes brans paint and during painting realised the quality of paint is very poor and basically was watery and make my walls with horrible conditions,had to returned to Cricklewood brach(original shop where I ordered) after all explaining with providing evidence unfortunately the shop manager too rude and not helpful, called customer service make a complaint and they said they'll call me late which is not happening and my request and complaint been totally ignored. NOT RECOMMENDED AT ALL, WASTING MONET AND TIME.

We had great customer service with mr Sabry
Had great expalanation and also he was very helpful