Wickes - Croydon Avis 

Absolutely outstanding customer service in this store - specifically the showroom! I spoke to lovely Michael and he helped me design my dream bathroom that I’ve been wanting to do for a fair few years. We are just having the finishing touches done and I cannot wait to use my beautiful new bath! Michael made the whole process much less daunting and provided excellent advice. I would thoroughly recommend paying this store a visit if you are looking at undertaking your next big project.

Great help from Ellise at the Croydon Wickes give brilliant advice and tips on bathroom and kitchen layout. The store was clean and tidy as well couldn’t fault my experience with them

Clean, happy polite staff,

Went in to Wickes a few weeks ago and wanted to design my bathroom and was blown away with the knowledge and advice given by the kitchen designer Elise. Was a extremely clean store and seemed to well organised. I definitely recommend this store and especially the design team.

Absolutely exemplary service and an immaculate store. Big thanks to Amy for helping me through my experience. Absolutely fantastic! Above and beyond isn’t the word! Big thank you!

Went to Wickes Purley Way and had great customer service. From the girls on the shop floor helping load flooring to the gents helping us put it in the car. Nathan was very helpful with the amount of flooring needed and ringing us up

Friendly helpful staff, always have what I need

Amy was fantastic. She was very friendly and approachable when collecting my order today

I have visited this place and I can tell this place is very cleaned and organised with very friendly workers, they are very knowledgeable and respectful I cannot recommend this place enough

I experienced kindness, quick action from Janae who was working the tills when a passer by saw my mobile phone outside Wickes front door. She gave it to Janae, Janae saw the line was live and made a call on my phone to the person who was by this time sitting in the car with me.
Her quick thinking and broad smile when I arrived to collect it added to my joy! Thank you.

Had a leak from toilet waste connection in December 2022. The bathroom was only 1 1/2 years old.
This leak affected my downstairs neighbour. When the fitter came to fix the leak, he didn't tell me that this leak caused mould to grow on a large portion of the plasterboard and simply sealed it back up after repairs (it's a hidden access panel)

I've only become aware of the mould now in Oct 2024. When I looked back at the video of the leak I sent to the contractor in December 2022 it was definitely there and nothing was mentioned to me at all.

I've recently checked behind my toilet and all this has come to light and I wasn't made aware in December 2022

Wickes are now refusing to help and claim it's out of warranty despite the fact it should have been also repaired when the worker came to fix the leak!

I now need to pay a lot of money to get this fixed privately. My advice would be to stay clear of this company completely.

I was in the store looking for paint samples, the staff were super helpful in recommending what sample I should get which paints work better in certain rooms. The staff were thoughtful and professional 👏🏿

Great service received in the store helping with some prices on fencing, now I know what I need for my project.

I went into Wickes today to pick up supplies for a home project, very impressed with the variety of stock (and it all being readily available)! The customer service is second to none. Will definitely recommend.

I had excellent customer service today from one of the managers, Shaun, who helped me with my issue with patience. I am in the middle of renovating my house and Shaun spent time making sure I was ordering the correct items. I feel very comfortable coming to this store for my project.

STEVE FREMPONG

Nice to visit this store . Helpful guy he helped us to buy the other brand of paint which we want was out of stock he convinced us he explains the similarity . Good customer service . And in generally I have seen on the tills there was no long ques. I will recommend to other customers as well to come and shop here.

Had a great experience at this store today. Very clean and tidy compared to other stores. Lovely man called James helped me load items onto my trolley. Many thanks to James

Zach and Ahmed went above and beyond to source the slabs i needed. Ahmed even brought the slabs to my car and help load them. Provided some plastic to cover my seats/boot. Great service lads

Cath from Croydon was brilliant! We took the kids to the Colonnades and was interested in updating our bathroom, we were in a bit of a rush because of the parking but Cath was able to help us with every query. Had no time to stay to buy anything but we will be back to purchase in Croydon.

Rachel approached me to ask if she could help when her colleagues hadn't bothered. Even though I only wanted advice about new doors rather than a whole kitchen she took the time,
first to understand what I needed, then to investigate and explain my options. She could not have been more helpful or friendly and was an absolute Ray of sunshine on what as otherwise a stressful day. Absolute props to her!