Wickes - Dorking Avis 134

TrustScore 5 sur 5

4,9

Vincent Lane, Dorking Surrey, RH4 3HQ, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Had a great experience at the Dorking branch today. Not enough stock on the shop floor for the particular item I wanted. Asked Dan, really helpful, got the remainder of the stock I required. Fair pla... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Generally used for most DIY jobs and they in the main have the items that I require and the odd time they dont they tend to point me in the right direction to get what I was looking for. The st... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We had the pleasure of working with Julie Barrett who helped to design a bespoke bathroom for our new home. Julie was attentive to detail, listened to all of our requirements and created a wonderful d... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This is only the start of our bathroom journey but so far the discussion, design and help offered by consultant Julie Barrett of Dorking branch is five-star. We spent a good three hours yesterday on t... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Quincaillerie
  2. Magasin d'articles de salle de bains
  3. Magasin de matériel de cuisine
  4. Société d'énergie solaire

À propos de Wickes - Dorking

Écrit par l'entreprise

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

Écrit par l'entreprise

Promise 1

Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

134 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

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Noté 5 sur 5 étoiles

Had a great experience at the Dorking…

Had a great experience at the Dorking branch today. Not enough stock on the shop floor for the particular item I wanted. Asked Dan, really helpful, got the remainder of the stock I required. Fair play.

19 mai 2026
Avis spontané
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Réponse de Wickes - Dorking

Hi, William. Thank you for taking the time to share your review with us. We're delighted to see that, Dan, was able to help find the items you needed. Thank you again for your kind feedback. - Scott H

Noté 5 sur 5 étoiles

Staff were very polite and Craig helped…

Staff were very polite and Craig helped load six extremely heavy bags of wood chip into the car with ease. Thanks very much Craig.

17 mai 2026
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Réponse de Wickes - Dorking

We're so glad to hear that Craig was polite and helped load your wood chip bags. We appreciate your feedback! - Andrew

Noté 5 sur 5 étoiles

I asked for help loading my car.

I asked for help loading my car.
Craig helped me without hesitation and made sure everything was packed neatly.
Well done Craig good job and thank you

28 avril 2026
Avis spontané
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Réponse de Wickes - Dorking

We're happy to hear that you received helpful assistance from Craig with loading your car and that everything was packed well. We appreciate your positive feedback, and thank you for sharing. -AK

Noté 5 sur 5 étoiles

Craig was very helpful today at Wickes

I went to collect some bags of sand from Wickes today. I was served by Craig whom I found to be very polite and courteous. He offered to carry the bags out to my car - for which I was extremely grateful as I was just getting over an illness. Thanks.

27 avril 2026
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Réponse de Wickes - Dorking

Hi Objayda, Thanks for taking the time leaving your review. We're happy to hear that Craig was polite and courteous and offered to help carry the bags out to the car for you. This is the kind of service we aim to achieve in all our stores. Thanks again for the kind feedback. -JL

Noté 5 sur 5 étoiles

I can’t rate this Wickes store highly…

I can’t rate this Wickes store highly enough. Always friendly, helpful and quick.

I’d like to make a special mention of Craig who always has a smile ready, is keen to help however possible, and goes the extra mile.

Thanks all!

22 avril 2026
Avis spontané
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Réponse de Wickes - Dorking

Hi Adam,

We appreciate you taking the time to share your feedback. We're delighted to hear that you consistently receive friendly, efficient, and helpful service and that Craig went the extra mile. -Ellysse

Noté 5 sur 5 étoiles

Craig

Craig - what a lovely helpful human. Sourced soil and loaded for me. Not the first time this person has been helpful in this store. Thank you

10 avril 2026
Avis spontané
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Réponse de Wickes - Dorking

Hi Johnson, We're so happy to hear about the positive impact that Craig had on your visit. We appreciate you taking the time to share your kind words. -LC

Noté 5 sur 5 étoiles

Great service and help from Craig

10 avril 2026
Avis spontané
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Réponse de Wickes - Dorking

Hi Tony, We are glad that our service was helpful and are very thankful for your time.. We appreciate your feedback and that Craig was able to assist you today. -LC

Noté 5 sur 5 étoiles

Brilliant help

I wanted 10 bags of compost and Craig was amazing! He was so helpful and kind and went above and beyond. Thank you for saving my back!

30 janvier 2026
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Réponse de Wickes - Dorking

Hi Natasha.

We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad we could assist you with your compost needs.- PP

Noté 5 sur 5 étoiles

Helpful and kind

Craig at the Dorking was so helpful and friendly today, helping me carry my purchases to the car because I have an injury. Thank you.

8 janvier 2026
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Réponse de Wickes - Dorking

We're so happy to hear that you had such a positive experience! We appreciate you mentioning the help you received from Craig, and thank you for your feedback. -AK

Noté 5 sur 5 étoiles

Amazing customer service

I ordered 5 bags of top soil online within 10 minutes I had a notification to collect it from the Dorking store.
In store a young man called Craig brought my order on a trolley and then asked if I needed further help, which I did.
He proceeded to take my order to my car and load it for me.
I was very happy to get the help that was offered so willingly.
I’m 69 years old and have recently had a stroke, getting help without having to ask for it made me feel very grateful.
Well done Craig for brilliant customer service it was much appreciated.

4 janvier 2026
Avis spontané
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Réponse de Wickes - Dorking

Hi Kim, Thanks for taking the time leaving your review. We are happy to hear that Craig was able to help get your items for you and load them into your car this is the level of customer service we aim to achieve in all stores. Thanks again for the kind feedback. -JL

Noté 5 sur 5 étoiles

Craig was absolutely fantastic

Craig was absolutely fantastic. He was really helpful and we couldn't have had a kinder person to help us. Thank you!

18 novembre 2025
Avis spontané
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Réponse de Wickes - Dorking

Hi Anne Smith, We're so happy to hear that you had such a positive experience. It's wonderful to know that Craig was able to provide such great support. Thank you! -LC

Noté 5 sur 5 étoiles

Helpful

Just visited my local Wickes
They were extremely helpful especially Craig who helped me load up after I had left the shop
Well done Wickes and Craig

13 novembre 2025
Avis spontané
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Réponse de Wickes - Dorking

Hi Jon, we're happy to hear that you had such a positive experience during your recent visit. We appreciate you mentioning the assistance you received; it's great to know our team was so helpful. -LG

Noté 5 sur 5 étoiles

Great service

Great service, as always. Three bags of compost loaded in my car for me. Good value and helpful staff. Thank you.

16 octobre 2025
Avis spontané
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Réponse de Wickes - Dorking

Hi Meryl, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store and that they provided you with useful help. -AH

Noté 5 sur 5 étoiles

Emily at Dorking has been brilliant.

Emily at Dorking has been brilliant at steering us in the right direction with our kitchen.So far quite a painless journey, helped by her knowledge and efficiency. Hopefully the delivery of the kitchen will be just as good……..

4 octobre 2025
Avis spontané
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Réponse de Wickes - Dorking

We appreciate your feedback and are so glad to hear that the guidance from Emily has made your kitchen project a smooth process. We hope the delivery goes just as well! -AK

Noté 5 sur 5 étoiles

Great customer service

Bought two packs of flooring. Didn’t realise how heavy they were. Carried them to the checkout but managed to suppress my instinct to brazen it out and accept Craig’s offer to carry it the rest of the way from the checkout to my car. Super courteous. Thank you.

30 septembre 2025
Avis spontané
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Réponse de Wickes - Dorking

Hi Caroline L, We're happy to hear that you had a positive experience! We appreciate you bringing the flooring's weight to our attention and are so glad Craig could assist you. Thank you for your feedback. -LC

Noté 5 sur 5 étoiles

Don’t often write reviews but I had to…

Don’t often write reviews but I had to for Craig at Dorkng Wickes.
He served us on the till then came out and helped me load my car with very heavy roofing felt as I have a bad back.He was very kind polite and extremely professional.
If only all staff could be like Craig. I will be back

Thanks so much

29 septembre 2025
Avis spontané
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Réponse de Wickes - Dorking

Hi Justin,

We appreciate you taking the time to leave us a review. We're thrilled to hear that Craig was polite, helpful and professional. Thank you for your kind words.

-Ellysse

Noté 5 sur 5 étoiles

Wicks Dorking has the best staff yet…

Wicks Dorking has the best staff yet again lovely Craig helped carry a heavy item to my car asking me before I asked if I could get help. He is so friendly and curtious nothing to much trouble definitely a credit to Dorking Wicks

29 septembre 2025
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Réponse de Wickes - Dorking

Hey Lena, thanks for your five-star review, and I'm glad you enjoyed the service from Craig in our Dorking store! - Dylan

Noté 5 sur 5 étoiles

Craig at the Dorking Wickes is always…

Craig at the Dorking Wickes is always very helpful. He’s helped me get things on and off the trolley into the car. All the staff are always helpful

20 septembre 2025
Avis spontané
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Réponse de Wickes - Dorking

Hi, Claire. Thank you for taking the time to share your review with us. I'm really pleased to see that Craig at our Wickes store in Dorking, is always very helpful. Thanks again for your kind feedback. - Scott H

Noté 5 sur 5 étoiles

Super Customer Service-Dorking

Super help from James in the Dorking Wickes today on a Sunday. He went above and beyond customer service wise, regarding helping me find the right spare parts I needed for installing my integrated dishwasher. Always very friendly in store. Highly recommend the customer service ALWAYS!

14 septembre 2025
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Réponse de Wickes - Dorking

Hi, Thanks for taking the time to share your review with us. I'm really pleased to see that, James at our Wickes store in Dorking went above and beyond to help you find the spare parts for your dishwasher. Thank you again for your valuable feedback. - Scott H

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