Wickes - Dunstable Avis 

I was served in dunstable wickes on Monday 29th December by a lovely lady called Marie,she was so helpful,my wickes discount card was unreadable so she helped me set it up online with a app we I managed to do.She went above and beyond,it makes a change these days to find someone good and happy in their job (in retail).

I Was served by Marie from start to end. Her level of service has been outstanding and exceptional.
She has been a great help in making sure I get the right tiles and ordered them online. She made sure I was welcomed and shone her personality through her smile. A real asset to the business. She definitely deserves a promotion.

I lost my Tesco's Club card while at the tills last week.Marie looked me up on Facebook and sent me a message to let me know they had my card in the store.

I visited Wickes Dunstable today to by some screws. Marie served me on the till what a delight so friendly helpful and patient to help me download the Wickes app as well. It makes such a difference when staff are helpful and friendly. I use the store regularly and I am never disappointed.

Had the pleasure of speaking to Marie while in the Dunstable store this week. She was friendly, professional and knowledgeable. She was able to point me in the right direction with a smile and a cheerful goodbye as I left the store once I finished my purchase. The store was well maintained, tidy and looked as though it had good availability. I will definitely be back!

Marie is always smiling and always happy to help and order stock in if needed

I use wickes in Dunstable quite often, staff member Marie is always upbeat and very helpful,
She took time to guide me through the trade account, above and beyond.

Shout out to Marie in the Dunstable store, quick and efficient to help and knowledgeable. Good choice of products, clean &tidy store.

Marie’s is an outstanding member of your team, delivering excellent customer service skills which have enabled me to be well informed on all products and services available. Her professionalism and manner in which she dealt with me has left a lasting impression which I look forward too when attending your store in the future.

Special mention to Jacob at the Wickes Dunstable store who was very helpful in loading up my car with 150 bricks I purchased.

Very helpful assistant. Marie was on the till and she was extremely helpful and patient with my errors and returns. Her politeness and genuine customer service was exceptional. Many thanks

I went to buy some push fittings with an about 12 items on the list I asked Jack to help me and he was very friendly and very helpful got an excellent service from Jack . Which I have not experienced from other staff from this store . I am regular here

Raphael was really helpful he gives me a lots of time to design my kitchen he’s been really patient with me he has an excellent service hope everyone does the same service as him well done Raphael I’m very pleased to meet you thanks a lot for your help and support

Stepping into Wickes, I was a little hesitant as I was searching for blue-light suppressant bulbs and wasn’t entirely sure what I needed. I was quickly blindsided by the huge variety of bulbs on display, and it all felt a bit overwhelming at first. Thankfully, the security guard pointed me in the direction of Jake — and I’m so glad he did.

What a genuinely pleasurable young man. Jake was attentive, patient, and incredibly helpful from the moment he approached. Not only did he listen carefully to what I was looking for, but he also went the extra mile when my phone ran out of battery mid-search. He took it upon himself to do the research for me, comparing options and ultimately recommending a bulb that differed from my initial choice but was much closer to the specifications I actually needed.

Throughout the interaction, Jake was informative, friendly, and reassuring. He explained the technical details in a way that made sense, and he ensured I felt comfortable and confident about my purchase. His recommendation turned out to be better value for money as well, which was an unexpected bonus. I walked away feeling far less stressed and far more informed than when I arrived.

Jake is an asset to the company, and I would gladly recommend that he be given further training or apprenticeship opportunities to grow and enhance his skills. He has the right attitude, professionalism, and customer-care instinct to go far. I truly hope management recognises his potential and helps develop this impressive young man.

Thank you, Jake — your help made all the difference.

All staff only to happy to help, Marie very helpful aiding me to set up app and account. Cannot thank her enough.

Very clean and tidy warehouse and the lovely lady on the counter Marie, who seems to be all the time be in there. Always seems to have what you got.

Really friendly helpful staff, Marie especially helped me out, full marks for customer service 👍

I ordered 10 sheets of OSB for collection.
When I arrived to collect my order it was all ready for me on a trolly. The only problem was the sheets were alot bigger than I imagined. When I expressed concern about the size, Jack, who brought out the trolly, immediately offered to help me load my vehicle. Thank you Jack for all your help.

Marie & all the staff are very helpful & friendly. Well stocked store. Always know we’re going to get what we’ve come for

What makes the difference to my customer experience is the people I deal with. Marie and Clive were both super. Clive helped me with an electrical replacement part and could not have been more helpful. Marie was on the checkout... she was fast, efficient and friendly... top marks wickes ...