Wickes - Ealing Avis 

The shop floor staff seem unwilling and uninterested to help locate items that were in stock.

Eventually located item without assistance.

Feedback given to more helpful staff at the till.

Today, I was at the Wickes Ealing branch to choose a kitchen cabinet. Ms. Dhrauvi Patel patiently helped us with our selection, and I am very grateful to her. I also appreciate Wickes for selecting the right people for this job.

Was seen by Julie who was very helpful and was able to get exactly what I wanted.

Wickes ealing served by Julie who was SO helpful. Knew her stuff- was well informed and went out of her way to help me. Definitely coming back here when I have diy projects!

We are delighted with all aspects of the Kitchen Design and new units. Dhruvi managed to incorporate everything on my Wife's wishlist as she suffered a stroke recently and this was the reason we needed a new kitchen to make it more accessible for her. The Corian top was the most expensive part of the whole Kitchen and worth the week or so wait to have it professionally installed by MBP worksurfaces.
The contract team Wickes used were Empire Furniture who were very pro active and hard working in achieving the Installation in the agreed timeframe. A special thanks to Andrii and Vlad who installed the Kitchen and carried out all the required Electrical and Plumbing work. Wickes customer service team were also very helpful and empathetic in sorting out all our concerns and were easily contactable. It is very reassuring and helpful to be able to talk to somebody on the telephone.

I happened to bump into Adnan Ghouri the operations manager at Ealing wickes and he really went above and beyond helping me with my issue. A valued employee and beyond a member of our community.

My design consultant Dhruvi Patel, was amazing from our first meeting, home visit, to finalising my new bathroom. Dhruvi was, so helpful with idea's to maximise my space, she reassured me in making decisions, I never felt rushed ,all round brilliant experience, that I was dreading! Massive thank you Dhruvi, 10 🌟 from me.
Maureen

The staff are always friendly and helpful at Wickes. In particular, I'd like to recognise Adnan at Wickes in Ealing for his high level of customer service. Thank you!

I was helped by Adhnan at the Eailing store. He was very professional and helpful in the service he provided. He was knowledgeable and a true professional

Excellent experience shopping at Wickes.

Thanks to the exceptional service provided by Julie
who was friendly, knowledgeable, and went above and beyond to help me find exactly what I was looking for.
Her attention to detail and willingness to assist made the entire shopping process at this Store a breeze
Julie gave me great tips as I was doing wall panelling for the first time.
I highly recommend this store, outstanding service.

Thank you.

I had a very helpful staff member -Julie at Wicks in South Ealing
Being a female who was having issues with my builder, she went out of her way to assist me in getting the right units as well as advice.
Couple of the guys were also helpful except for some newbie’s-they need training
Thanks again Julie

I found Julie, a member of staff in the Ealing branch of Wickes very helpful and friendly. She went out of her way to assist me and indeed, other members of the public. If only all members of staff could be like her! Many thanks

Ordered curtain rods for collection for a handyman to install urgently which the website said is in stock (more than one!) and ready in 30 mins. Drove more than an hour to the store. Got told that they don't have it and that the website is incorrect. They still had it available 'in stock' in the store showing on the website at that time and they still have it even now after many hours! They refused to offer a comparable model instead which they had in the shelves. Wasted about 2 hours on the road with my toddler waiting in the car. Handyman waiting at home charging me by the hour. Store refused to offer any compensation whatsoever. A smug customer service agent saying nothing they can do.. 'the website is wrong'
Absolute waste of time and terrible customer service. The store will be shut down anyway by the council and be replaced with residential blocks and that's what they deserve anyway with this service and attitude.

Denzel, Design Consultant at the South Ealing branch, has been so customer focused I wish to recognise that here. Thank you for dealing with me post kitchen installation with a few niggly issues - please know it was peace of mind you spending time with me working thru solutions. As well, Taz, my actual Consultant was fabulous in his design of my kitchen … a happy client!

Order was attempted to be delivered several times on incorrect days, and then when the order was scheduled to be delivered, half of the materials weren't delivered, without Wickes notifying me.