Ian at East Grinstead Wickes went above and beyond to help me source an item I desperately needed. He was kind and helpful and had a great smile with it too.
L'entreprise a répondu
Établissement
Changer d'établissementLondon Road, Unit A Bridge Park, Felbridge Surrey, RH19 1QX, GB
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Lisez les avis des autres
Top marks to Ryan. We called on Wickes for a new kitchen. Ryan could not have been more helpful, he listened to our needs and offered his own ideas and expert knowledge. This wasn’t just a new kitc... Voir plus
L'entreprise a répondu
Very disappointed with our local wickes today. You have illegally advertised a product at the incorrect price, then argued to point about it, rather than apologising about it. And shame you don't ha... Voir plus
L'entreprise a répondu
Really lovely and charming staff member named Nick assisted me in locating a glue gun, he dropped what he was doing and assisted me with a smile then even took me to the till and served me himself as... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Quincaillerie
- Magasin d'articles de salle de bains
- Magasin de matériel de cuisine
- Société d'énergie solaire
À propos de Wickes - East Grinstead
Écrit par l'entreprise
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Écrit par l'entreprise
- Promise 1
Coordonnées de contact
London Road, Unit A Bridge Park, Felbridge, Surrey, RH19 1QX, Royaume-Uni
- +441342328165
4,7
Excellent
50 avis
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Ian at East Grinstead Wickes went above…
Ian at East Grinstead Wickes went above and beyond to help me source an item I desperately needed.
He was kind and helpful and had a great smile with it too.
26 mai 2026
Avis spontané
Réponse de Wickes - East Grinstead
Hi, Ian. Thank you for taking the time to share your review with us. We're really pleased to see that Ian was able to help find the item you needed, providing great customer service. Thank you again for your kind feedback. - Scott H
Ian, Till staff
Ian, one of the employees in the till assisted us with kindness and professionalism.
22 mai 2026
Avis spontané
Réponse de Wickes - East Grinstead
We appreciate you sharing your feedback. We're glad to hear that Ian assisted you with kindness and professionalism. - AB
Great service from Ian at your East…
Great service from Ian at your East Grinstead branch
19 mai 2026
Avis spontané
Réponse de Wickes - East Grinstead
Hi Stewart, Thank you for telling us about your visit to our East Grinstead store and about the great service you got from our colleague Ian. Thank you for your review and your business.
Really helpful
Ian was extremely helpful when I returned an item today. He went out of his way to advise us on the right products for our project and looked up various prices for me. Thank you!
27 mars 2026
Avis spontané
Réponse de Wickes - East Grinstead
Hi Ella.
We appreciate you sharing your experience. We're happy to hear that you found our service helpful and received valuable advice during your return and project planning.- PP
Very helpful Sam.
25 mars 2026
Avis spontané
Réponse de Wickes - East Grinstead
Hi Osman.
Thanks for taking the time to share your review, Great to hear sam was very helpful during your visit.- PP
Joe at the East Grinstead Branch was…
Joe at the East Grinstead Branch was very helpful and friendly. Thanks Joe
5 mars 2026
Avis spontané
Réponse de Wickes - East Grinstead
We appreciate you taking the time to share your positive experience. We're so glad that you found Joe helpful and friendly. -AK
Just wanted to say thankyou to
Just wanted to say thankyou to
The person called Bo , she helped me at the till to order 3 jumbo bags of shingle , and made it very easy to order and they turned up on time,
Thankyou again Bo
9 février 2026
Avis spontané
Réponse de Wickes - East Grinstead
Hi Danielle,
Thank you for sharing your feedback. We're thrilled to hear that your experience ordering with us was easy, and your delivery arrived on time. We appreciate your kind words about the service you received from Bo. -Ellysse
Superb service
I had a lovely encounter on Thursday where a young lady called Ella assisted me in finding the paint I needed for my garage. She was superb would recommend this wickes to everyone local !! Perfect service !!
5 février 2026
Avis spontané
Réponse de Wickes - East Grinstead
Hi Lucy, Thank you for sharing your feedback with us. It is wonderful to hear that Ella was able to provide excellent customer service and help you find what you needed. -SM
Can’t say enough about Sam who went…
Can’t say enough about Sam who went over and above when I came in at the weekend with my little boy. I’m not a DIY expert and she took my list and spent a good while helping me get everything I needed. Now that’s customer service. Thanks Sam. We really appreciate it.
24 janvier 2026
Avis spontané
Réponse de Wickes - East Grinstead
Hi, Scott. Thank you for taking the time to share your experience with us. We are really happy to see that Sam took the time to help you get everything you needed, providing great customer service. Thank you again for your kind feedback. - Scott H
From Ian as always helpful patient and…
From Ian as always helpful patient and knowledgeable
28 janvier 2026
Avis spontané
Réponse de Wickes - East Grinstead
Hi Keith, Thank you for taking the time to share your feedback with us. It is great to hear that Ian was able to deliver excellent customer service. -SM
Louie was very helpful and…
Louie was very helpful and knowledgeable. Recommended the right products and gave great service.
19 janvier 2026
Avis spontané
Réponse de Wickes - East Grinstead
Hi, Thank you for taking the tine to share your experience with us. It is fantastic to hear that Louie was able to provide excellent customer service and recommend the right products for you. -SM
Being a old aand disabled person .
Being a old and disabled person .
I know how difficult it would be to purchase my kitchen.
As soon as I met Danielle Stevenson she put my mind at rest.
She was kind professional polite and saw me though the whole process.
I changed my mind so many times but she was totally with me all the time.
What a lovely young lady.
Thanks 😊 an extreme service from Danielle.
Sue from East Grinstead.
12 janvier 2026
Avis spontané
Réponse de Wickes - East Grinstead
Hi, Susan. Thank you for taking the time to share your review with us. We are delighted to see that your design consultant, Danielle was kind and professional throughout, making any changes you required. Thank you again for your kind feedback. - Scott H
Fantastic and helpful staff
Really helpful young man named Nick saw me struggling to load bags of sand onto my trolly as I have weak wrists, came over with a big smile, took over loaded my trolly and then even pushed my trolly to my car and loaded my boot after I purchased the sand. Lovely lovely man. Really fantastic service.
9 janvier 2026
Avis spontané
Réponse de Wickes - East Grinstead
Hi, Janet. Thank you for taking the time to share your review with us. We are delighted to see that Nick was really helpful and friendly during your trip, providing an excellent experience. Thank you again for your kind feedback. - Scott H
Ian should be an ambassador for Wickes
Ian should be an ambassador for Wickes: he is by far the most helpful person l have ever encountered in a retail capacity. Five stars is insufficient for his dedication to the role and ensuring complete customer satisfaction and service.
8 janvier 2026
Avis spontané
Réponse de Wickes - East Grinstead
Hi Richard, Thanks for taking the time leaving your review. We are happy to hear that Ian was able to help on your visit to your local Wickes store this is the kind of service we aim to achieve. Thanks again for the kind feedback. -JL
An excellent meeting with Danielle…
An excellent meeting with Danielle Stevenson regarding bathroom design. Very professional and creative, offering great solutions. Danielle took the time to understand all the issues - could not have wished for a better meeting.
19 décembre 2025
Avis spontané
Réponse de Wickes - East Grinstead
Hey Adrian, thanks for your amazing review, and I'm delighted that Danielle was first class in our East Grinstead store throughout your bathroom design, enjoy your new space! - Dylan
Lovely staff
Really lovely and charming staff member named Nick assisted me in locating a glue gun, he dropped what he was doing and assisted me with a smile then even took me to the till and served me himself as the other cashier was busy with another customer. Really convenient store, well laid out was in and out with no problems at all.
9 décembre 2025
Avis spontané
Réponse de Wickes - East Grinstead
Hey Michelle, thanks for your five-star review, and I'm glad you enjoyed the service from Nick in our East Grinstead store! - Dylan
Knowledgeable assistant-quick…
Knowledgeable assistant-quick -efficient - personable - organised a multi-order for home delivery in just a few minutes. Thanks Lindsey.
13 décembre 2025
Avis spontané
Réponse de Wickes - East Grinstead
Hi, Martin. Thank you for taking the time to share your review with us. We are delighted to see that Lindsay was able to help arrange your delivery, providing great customer service. Thank you again for your kind feedback. - Scott H
Danielle at Wickes East Grinstead was…
Danielle at Wickes East Grinstead was very professional and a pleasure to deal with
28 novembre 2025
Avis spontané
Réponse de Wickes - East Grinstead
Hi Leo,
We appreciate you taking the time to share your experience. We're glad to hear that you found Danielle professional. -Ellysse
Andrew was very helpful when ordering…
Andrew was very helpful when ordering from the Dulux color mixing service. He was knowledgeable and made my order a lot easier.
27 novembre 2025
Avis spontané
Réponse de Wickes - East Grinstead
Hi Alicia, Thank you for telling us about your visit to our East Grinstead store and in particular the great customer service you received from Andrew who helped you with the paint mixing service. Many thanks for your five-star review. DG
Great customer service
Great customer service from Sam at East Grinsted
26 novembre 2025
Avis spontané
Réponse de Wickes - East Grinstead
Hi Lynn,
We're happy to hear that Sam provided great customer service. Thank you for sharing your feedback with us. -Ellysse
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