Wickes - Exeter Avis 

We were very impressed from the beginning of our experience. We had made an appointment with a planner but came in the day before to have a look in the showroom to give us some ideas and were given lots of help and advice from Laurence, another planner who had time to talk to us. He was able to pass on lots of information to out planner prior to our appointment. Becky Anne was very knowledgeable and discussed our options in great detail, giving us lots of practical and aesthetic advice. She explained everything clearly and showed us examples of appliances etc to help us with our choices.

Absolutely love our new kitchen. Everything was taken care of from start to finish. Becky-Anne provided outstanding advice and design suggestions, and their installation team, Emil and Alex were second to none, taking care of everything from flooring, electrics, plumbing, plastering and full installation of the kitchen itself. Their work was top notch and ensured everything was carried out to an exceptionally high standard. Thank you so much and I would highly recommend Wickes and their installation team.

Where to begin with my kitchen saga ..... I first sat down with Beckyanne in January 25. Design ideas were readily available by someone who has clearly been doing the job for a very long time and was happy to share her expertise. I didn't have an infinite budget but I was able to get what I wanted and a few treats along the way and the 0% finance offer certainly helped. Within a structured initial visit, we had a design I was really happy with and the graphics everyone receives showcasing their design meant I became the boring friend who did nothing but talk about her new kitchen.

Fast forward to October 25 and my kitchen saga has endured many dramas. Availability of builders, ill health amongst family members and many more unexpected demands have repeatedly postponed the work. At every step, wickes has been supportive of my situation. Delivery teams have periodically got in touch to explore updates and just let me know they are there when I am ready. I've been able to make tweaks to the design along the way and theres been a level of flexibility that's made me feel in control of the situation and under no pressure to make tricky decisions.

Ive just returned from meeting with Beckyanne who popped into the office on her day off to meet with me and ive been forced to cancel the kitchen altogether. The time just isn't right for me and my family but wickes, again, have been stress free, cancelled everything without issue and will be returning my full deposit with absolutely no consequence for me whatsoever.

When the time is right, I will be returning to wickes for my new kitchen. Given my experience working with them thus far, I'd be a fool not to.

Booked and paid for a delivery on a specified day. Received a text saying order would be arriving between 1300hrs and 1700hrs. No delivery - rang the branch to be told; 'oh, the driver is delayed, he'll definitely be with you some time soon'...... At 1840 hrs I was rung by a minion at the branch (just 'passing a message, and no further knowledge') and was told that 'there's been an issue with the driver, he won't be delivering to you this evening'!

'Okay' I said, 'when tomorrow'? 'Oh no' came the response, 'the earliest now is going to be Thursday'...... This is simply lousy customer service! Having already taken an afternoon off work, now I have to take more time off? Being a self employed contractor, I can't afford to just 'take more time off work'...!!! This is all due to Wickes Exeter's inability to deliver an order to my property less than 4 miles away?? I won't be buying here again! I wouldn't mind but the store kept telling me that it was my problem and not theirs!!!

Really pleased with our Kitchen Planning journey with Tom at Wickes in Exeter. Tom spent time with us discussing and showing us examples in store of what the various options looked like and made sure we got our plan all completed to ensure we met the cutoff for the best deals. Fully recommend

I recently had my bathroom re-designed and installed through Wickes. While I'm really pleased with my revamped bathroom (designed by Becky-Anne, who went above and beyond throughout), I sadly won't be using them for future projects or recommending them to others as the Customer Experience Centre (CEC) ignored numerous emails from both myself and Becky-Anne over a period of weeks, leaving me without a vital component and causing significant stress.

I have since been offered a token financial compensation, but at no point has an apology or explanation for the poor service been forthcoming.

Becky-Anne in Exeter made a (what could be) stressful situation, a pleasure and completely stress free!! We bought our house in September 2024, we sat with Becky-Anne to discuss our kitchen. She made it all very easy and we couldn't have done it without her, so a year on... we needed our bathroom completely redone. We tried an alternative supplier, and they just did not give us the speed of service, the experience or the ease that Wickes/Becky-Anne did! Very very happy customers. Cannot wait to see it completed!

Beckyanne at the Exeter store provided an excellent service. We received helpful advice when planning our kitchen and a speedy response to any questions. The design and quotes were promptly sent to us and we were impressed with the service.

Thomas was really helpful and explained all the options for our kitchen. The process from buying to delivery made perfectly clear to us.
Looking forward to seeing installed

It’s now three weeks since Wickes and Homefront completely transformed our small bathroom. We are falling in love with the design and finish more and more every day! Creating the design with Becky Anne at Wickes was a joy; very friendly, attentive and collaborative to achieve our vision for a new bathroom. We were impressed with Homefront’s installation, and the finish is exactly what we would have hoped for. We would recommend - thank you!

Lora was brilliant throughout my journey of designing and selecting a new bathroom. She took the time to understand the type of thing I was looking for, and was well thought out in putting together the design. Lora was very good at talking me through the process, and patient as I considered alternative options.

BeckyAnne was competent and efficient, as well as friendly and helpful. She took me through the planning of my bathroom carefully and thoroughly, explaining the reasoning for choices and answering questions clearly.
If all goes well with the installation, I would definitely return in the future.

BeckyAnne was super helpful in planning our kitchen. Full of advise and recommendations but not salesy or pushy at all. Explained everything in great detail and if you challenged, clearly explained pros on cons of your suggestion. Wouldn't hesitate to recommend

Ordered a kitchen with the help of Becky Anne Williams who guided us through all the information about the style of kitchen we chose and the design lay out very professionally explaining and made it a very nice experience would recommend wicks

The advisor was very knowledgeable and very helpful

I had not made an appointment with Becky-Anne at Exeter Wickes in Sowton, I just dropped in to make some enquiries and she was very helpful and had no problems in helping with my enquiry. She was able to locate my order for my kitchen purchased in 2012 and use this information to order replacement doors. Becky-Anne advised that she would provide a quote in a few days, but by the time I got home, the quote had already been emailed to me.

Had excellent service with Wickes Exeter, we had Lawrence come to do the measuring for us and designed our new bathroom , the whole process was excellent and the fitters Hobart plumbing and heating were first class , they did an excellent job and we are so happy with the new bathroom , we highly recommend both

Beckyanne our design consultant was very professional and friendly.She listen to our requirements and produced an exceptional design beyond our expectations

Our ensuite bathroom was fitted by Wickes fitter Ben Angel. Ben went over and above when fitting the bathroom, nothing was too much trouble. Good communication throughout the work. Very pleased with the end result.

Professional, Corteous, knowledgeable, precise in detail of what products are available, highly recommended.