Wickes - Glasgow Avis 

Went in to exchange a shower seal and was met with a helpful young boy, he asked who I presumed was the manager whether I could exchange it without a receipt , the manager turned grumpily and asked when I bought it I said around 5 weeks ago he said no which was fine. I proceeded to go and look for a replacement seal and brought it back to the young boy who couldn’t be more helpful. I was trying to make sure I got the correct size as the one I had wanted to exchange was too small. The boy measured it and asked the manager the manager if the measurements were correct as it seemed smaller than the one I had , the manager grunted something to the boy and walked into the back shop. The boy looked uncomfortable and I said look never mind I will go elsewhere and see if I can find someone who can help me as his manager was no help at all. Wickes you have to retrain your managers in customer service and teach them how to speak to their customers and staff. Appalling behaviour a few days before Xmas and the store was empty (I’m not surprised ) so no excuse for his offhand behaviour. Well done to the young man who tried to help me, find a better job as your not getting treated properly in there.

The positive parts of our experience with Wickes kitchens were largely from their customer service response time and politeness, including with their designers. Their skill in designing, measuring, delivery and support once the kitchen is in place was awful.

Little did we know, but our design was flawed from the beginning. Our builder - who we'd have been lost without - had made the observation that the measurements on the design were incorrect compared to the actual measurements of the units and end panels. We had excess panels included in our design where they weren't needed and weren't accounted for in the measurements. Our builder spent hours fixing this when installing the kitchen, shaving bits, cutting things down to size so they would fit.
We then had knobs that were twice delayed and no confirmed delivery time because they were coming in from India - news to us, two weeks later. We cancelled the order and went to Howdens for our knobs instead as our builder was also on a timeline.
Our island top was made out of standard countertop material so it didn't actually cover the size of the island. Our builder shaved off some of the units below so it would fit. Then also, as it was a standard countertop, only one of the four sides was curved and no lip over the edge, the other 3 sides were straight edged and flush to the countertops below. None of this was made known to us at design stage. Our builder has suggested further down the line of shopping around and finding a replacement.
We found out that the end panels and cornices are laminate white with a spray paint on when our builder used the yellow delicate frog paint tap over the end panels to protect them from him painting a neighbouring internal house door, only to peel off the tape and take some of the panel's paint too when finished. The pre-made-delivered panel! This was such bad quality, we couldn't believe it.
We also received a 3m splashback that wasn't part of our order and when we notified them of this issue, they said they couldn't take it back. So some poor customer out there was without their 3m splashback.

Our builder spent so much time on fixing the Wickes kitchen that it cost us hundreds in additional labour cost.

Do not go with Wickes.

Had a couple of small hiccups but Kenny our design consultant at Wickes London Road Glasgow was really helpful and looked after us the whole way through. Can’t praise him enough.

Scott C working at the London Road Glasgow branch was super helpful during our last visit.
He was polite and courteous and went out of his way to explain in detail, our options for flooring costs and colour match for sealant etc. This demonstrated an in depth knowledge of his product range within the store, full marks Wickes!

Kenny in the Glasgow store was very knowledgeable about the products and was patient and understanding with us to make sure we had the right products after a few changes we got what suited our needs

From start to finish this process has been very easy through wicks . Very lucky to get fitters Tom and Scott , amazing finish to the whole thing . Perfection and great communication . Would highly recommend

I had a problem returning a can of paint due to a clerical mix up. The manager Alison sorted it all out and I was able to head home and get back to work that day. A distressing time turned into a great relief, and I'll be Visiting Wickes more. I've stopped buying a lot of supplies online now, here is better!

Great experience when designing and ordering our new kitchen with Daryn Williamson at the Glasgow branch. Very professional and helpful with good suggestions. Looking forward to it arriving.

Jason and his colleague very extremely helpful and helped me purchase what I was looking for and more. I was also helped to my car with my purchases which were quite large. Really happy with my shopping experience. 5 stars

Jason who seen to us went above and beyond great knowledge very polite and helpful lovely guy

Terri was friendly, knew her stuff and answered all my questions knowledgeably. She had an empathy with me on what I wanted.

Ordered 2 items and Wickes could only supply 1. When I ordered the 2 items the monies where taken off my account instantly, after being told that 1 item could not be supplied and would get a refund, i have to wait at least 3 weeks for the monies to go back into my account, this is not right you can take the monies in seconds but have to wait 3 weeks to get back!!. I have to source the materials elsewhere and pay for it so i'am out the monies twice

We had a appointment with Daryn in London rd Glasgow to help design and choose a kitchen
After being at other suppliers and coming away even more confused than before we went it we weren’t sure what to expect
He was great he took the time to find out what I needed and didn’t need in my kitchen he explained the difference between the range of kitchen and worktops and have loads of advice on what could work together
Nothing was too much trouble he was very patient till we got the right kitchen
We loved the kitchen he help us design and pick that we have placed a order
Highly recommend anyone looking for a kitchen should go and see him

The planning, ordering and paying part of buying a kitchen from Wickes was super slick and easy assisted by a polite, calm and understanding man called Kenny. Not only did he guide us through the myriad of choices of cupboard shapes and sizes, doors, appliances, sinks and taps etc he also suggested ways in which to finance our project and gave us peace of mind we were in safe hands. We then me Terry the fitter (I’m going to call him Project Manager) as he is the one in our house when the kitchen rip out starts and organises all the trades in which he was magnificent. I hope that the rest of the project goes as smoothly and from what I have witnessed this far I will have NO concerns.

My experience with Wickes Kitchen, and particularly with the outstanding team, has been exceptional. From the initial design stages through to the final installation, the professionalism and friendly approach of everyone involved have truly impressed us. We are incredibly pleased with the finished kitchen; it looks absolutely amazing.

Terrible company. Ordered a bathroom fitting months ago. Still waiting. It's been put off twice. And the tradesman quoted another price. I'm not paying the other price.

Daryn at London road was brilliant.
Great design great price for a kitchen

From start to finish, everything went smoothly with our new kitchen. The design process was made easy thanks to the designer (Kenny), who was not only very helpful but also informative, offering great suggestions and really listening to what we wanted.
The fitting team were prompt, professional, and efficient. They took the time to explain each step as they went along, which really helped us feel confident in the process.
We’re absolutely thrilled with the final result and wouldn’t hesitate to recommend this team to anyone looking for a well-designed, expertly fitted kitchen.

Wickes botched the delivery of splaah backs for my kitchen (which they were beimg paid to supply and fit). Naiively I agreed to pay the contractors before the splash backs were delivered and installed- having been advised to do so by Wickes. The contractors then returned to fit the splash backs when they arrived 2 weeks later. Because I had already paid them, they did a terrible job. They did not glue one of the panels in place and haven't sealed any of it. Wickes have refused to engage in my complaint and their website offers no option to have this fixed

I made an appointment for someone to come and measure my kitchen at 4pm because I would be home from work by then. The person arrived at 3.30pm and rather than wait for me, they ended up in my house alone with my child. Yes he is 15 and looks older but was clearly in a school uniform, having only just arrived home himself. This should not have happened. They should have waited outside until the adult homeowner who made the appointment was there. Safeguarding should be a number one priority. They were gone by the time I arrived home (leaving behind their measuring tape in my kitchen).