Went into Wickes looking for a specific kind of exterior grout for a patio I'm building. I must've looked lost because I was approached by Jordan who gave me some excellent advice and helped me find a... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementWoodbridge Road, Woodbridge Business Park, Guildford Surrey, GU1 1EH, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We received excellent service from Jordan at the Guildford branch, who went out of his way to help us locate some tiles at another branch. He was friendly, helpful and very professional. Thank you Jor... Voir plus
L'entreprise a répondu
Got what I wanted got to tills and was helped by Gemma who asked if I had a trade card she helped me open an account was extremely helpful and a pleasure to deal with
L'entreprise a répondu
We booked an in-store bathroom design appointment, which on the website says is to “Meet a Design Consultant and be inspired by our ranges and products and start your 3d plan design” but we got there,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Quincaillerie
- Magasin d'articles de salle de bains
- Magasin de matériel de cuisine
- Société d'énergie solaire
À propos de Wickes - Guildford
Écrit par l'entreprise
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Écrit par l'entreprise
- Promise 1
Coordonnées de contact
Woodbridge Road, Woodbridge Business Park, Guildford, Surrey, GU1 1EH, Royaume-Uni
- +441483459397
4,6
Excellent
164 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Received Excellent service from Cirsty…
Received Excellent service from Cirsty , who advised me about setting up Trade Pro and dealt with my questions in a Very professional manner.
11 juin 2026
Avis spontané
Réponse de Wickes - Guildford
Thanks for taking the time to leave your review. We're so glad to hear that Cirsty provided excellent service and professional advice. We appreciate your feedback! - AB
Went into Wickes looking for a specific…
Went into Wickes looking for a specific kind of exterior grout for a patio I'm building. I must've looked lost because I was approached by Jordan who gave me some excellent advice and helped me find a few options for what I needed. An excellent new addition to the Guildford store!
10 juin 2026
Avis spontané
Réponse de Wickes - Guildford
Hi, Linda. Thank you for taking the time to share your review with us. We're delighted to see that, Jordan, was excellent during your visit to our Wickes store in Guildford, providing great customer service. Thank you again for your kind feedback. - Scott H
Jordan went above and beyond to help
We received excellent service from Jordan at the Guildford branch, who went out of his way to help us locate some tiles at another branch. He was friendly, helpful and very professional. Thank you Jordan, you're an asset to Wickes!
30 mai 2026
Avis spontané
Réponse de Wickes - Guildford
Hi A.L, We're so happy to hear about your excellent experience! We appreciate you sharing your positive feedback with us. - Sean
Got what I wanted got to tills and was…
Got what I wanted got to tills and was helped by Gemma who asked if I had a trade card she helped me open an account was extremely helpful and a pleasure to deal with
9 juin 2026
Avis spontané
Réponse de Wickes - Guildford
We appreciate you sharing your positive experience with us. We're so pleased to hear that Gemma was helpful and a pleasure to deal with, helping you open a trade account with us. - AB
Such a positive experience
Such a positive experience. Gemma was super helpful and friendly, she went out of her way to help me set up my accounts and was just so happy throughout.
4 juin 2026
Avis spontané
Réponse de Wickes - Guildford
Hi, Kai. Thank you for taking the time to share your review with us. We're pleased to see that, Gemma, was really helpful and friendly during your visit. Thank you again for your kind feedback. - Scott H
Home visit bathroom consultation…
Chris offered a bathroom consultation at home. He was brilliant with some great ideas and practical suggestions. Friendly and professional throughout. Thank you
25 mai 2026
Avis spontané
Réponse de Wickes - Guildford
We're happy to hear you found the consultation with Chris brilliant, friendly, and professional. We appreciate your positive feedback. -AK
What a ray of sunshine Gemma was
What a ray of sunshine Gemma was. Really helpful and friendly lady. Went over and beyond trying to help us. Makes us want to come back and shop again at Wicks. Great member of staff. Thank you Gemma, you’re a real asset to Wicks.
26 mai 2026
Avis spontané
Réponse de Wickes - Guildford
Hi, Emma. Thank you for taking the time to share your review with us. We're delighted to see that, Gemma, provided fantastic customer service during your visit. Thank you again for your kind feedback. - Scott H
Gemma is an outstanding member of…
Gemma is an outstanding member of staff, she is funny, polite and knowledgable, would deffo come back just to see her!
20 mai 2026
Avis spontané
Réponse de Wickes - Guildford
We're so glad to hear you had such a positive experience with Gemma. We appreciate your kind words! -AK
Gemma was very helpful with a return I…
Gemma was very helpful with a return I had. I have been into the store quite a few times and she is always friendly and helpful. Good work .
19 mai 2026
Avis spontané
Réponse de Wickes - Guildford
Hi, Thanks for taking the time leaving your review. We're happy to hear that Gemma was able to help you with all your needs on your visits to your local Wickes store. Thanks again for the kind feedback. -JL
Great experience
Great experience, Gemma was very knowledgeable and super helpful.
9 mai 2026
Avis spontané
Réponse de Wickes - Guildford
We are so glad you had a great experience, Kev! We appreciate your kind words. - Andrew
Was served by Gemma at the Guildford…
Was served by Gemma at the Guildford store. She was great so friendly felt like I had known her for years. She me up with a trade account there and then. Something I would always think was a good thing to do but would have never got round to do. Now I’m ordering through the app which is great. Super star service
8 mai 2026
Avis spontané
Réponse de Wickes - Guildford
Hi James, Thanks again for leaving your review. We're happy to hear that you had such a positive experience in our Guildford store. It's great to know that you felt so comfortable and that we were able to assist you with setting up a trade account. Thanks again for the kind feedback. -JL
Kirsty at Guilford was brilliant
Kirsty at Guilford was brilliant, really helpfull, even helped me with downloading the wicks app, what a breath of fresh air
8 mai 2026
Avis spontané
Réponse de Wickes - Guildford
Hi, Thanks for taking the time leaving your review. We're happy to hear that Kirsty was able to help you download the Wickes app. Thanks again for the kind feedback. -JL
Guildford Store for bathroom.
We went to the Guildford Store to look at bathrooms. The service from Steve T. was excellent. He came to our house, measured everything up and came up with a great design.
22 avril 2026
Avis spontané
Réponse de Wickes - Guildford
Hi, Michael. Thank you for taking the time to share your review with us. We're really pleased to see that your design consultant, Steve, provided an excellent design service. Thank you again for your kind feedback. - Scott H
Excellent service
Excellent service, Gemma was really helpful with great advice
6 mai 2026
Avis spontané
Réponse de Wickes - Guildford
Hi Steve,
Thank you for taking the time to share your feedback. We're delighted to hear that you received excellent service from Gemma, and they were really helpful! -Ellysse
Gemma is a star
Store is what you would expect. But Gemma who was on customer service, on her own, was smashing it. Multi tasking click and collect and the queue. Friendly and efficient. Wickes - you've got a good one there
1 mai 2026
Avis spontané
Réponse de Wickes - Guildford
We're happy to hear that you enjoyed your experience in our store. We appreciate you acknowledging Gemma's hard work and efficiency. Thank you for your positive feedback! -AK
I bought an extension lead and after a…
I bought an extension lead and after a week it stopped working. I went to return it they said they don't accept returns as the item has been used!! I told that was the whole idea to use it. The wouldn't budge and didn't swap it or refund me. The Wickes electric equipment are awful. They are cheaply made and are waste of money. I learned the hard way. Just DO NOT buy them. Regards
13 avril 2026
Avis spontané
Réponse de Wickes - Guildford
Hi Ebadollah,
We appreciate you bringing this to our attention. We're sorry to hear the extension lead stopped working and about the return issue you experienced. I've sent you a request for more information, so we can look into this. -Ellysse
Fist time visiting look for specific…
Fist time visiting look for specific garden stuff. On entering was great by the lovely Gemma with a smile and hello. Found what I needed headed to check out and again greeted by the lovely Gemma who was smiley and lovely. Made my day being served by someone who smiled and can hold a great conversation. A real credit to the store. Thanks Gemma
24 avril 2026
Avis spontané
Réponse de Wickes - Guildford
Hi, Kayleigh. Thank you for taking the time to share your review with us. We're really happy to see that, Gemma, provided excellent customer service during your visit, making for a great shopping experience. Thank you again for your kind feedback. - Scott H
Top marks for Gemma
Top marks for Gemma, it’s always good to find friendly and helpful members of staff these days, especially when they are busy
24 avril 2026
Avis spontané
Réponse de Wickes - Guildford
Hi Russell,
We appreciate you taking the time to share your review with us. We're delighted that you found Gemma to be friendly and helpful during your visit. -Ellysse
Jemma is an absolute star,she welcomes…
Jemma is an absolute star,she welcomes you into the store every morning and it’s early. She also will go above and beyond to help you find what you need or even if it’s really busy,she still manages it. We love using wickes because of her.
7 avril 2026
Avis spontané
Réponse de Wickes - Guildford
Hi D A R Decorating, We appreciate you taking the time to leave your feedback. We're happy to hear that Jemma welcoming attitude and helpfulness make your visits enjoyable. Thanks for the kind words! - Sean
Staff member Gemma was very helpful
Staff member Gemma at Guildford store was amazing. She was very helpful, knew her stuff and gave excellent advice.
27 mars 2026
Avis spontané
Réponse de Wickes - Guildford
Hi, Alex. Thank you for taking the time to share your review with us. We're delighted to see that Gemma as amazing, providing excellent customer service during your visit. Thank you again for your kind feedback. - Scott H
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.