Wickes - Haverfordwest Avis 

A huge thank you to the team at Wickes for supporting our playgroup with a community donation, nothing was too much trouble, and we are so grateful- we have been able to complete projects that will benefit the children massively.

I went to the shop and I was served by a polite lady named Mair very obliging nothing was too much trouble it was a pleasure to spend my money there thank you Mair for helping me I just hope there is more people like you about.

Great customer service as always lovely to see they are supporting local charities like Pembrokeshire frame with there garden projects.

Wickes Haverfordwest. Awful, truly awful installation and customer service. New on-suite ordered 14/10/25. Installation delayed until 16/2/26 due to no fitters available. Shower enclosure has leaked in multiple places from day one due to installation errors in multiple places.
Now well into the 5th month with a shower that leaks every time it’s used, multiple promises from Customer Service team at Wickes, but each one fails to deliver any positive commitment or total removal and replacement which has been promised.
No doubt this review will be met with a response saying “..we’re sorry this is your experience, etc….” But Wickes have had 5 months to resolve this terrible installation amicably, but haven’t.
Think long and hard before you spend your money at Wickes, and from my experience, as soon as the store in Haverfordwest have made their sale and got their commission, they will not help you….

We at Pembrokeshire FRAME are incredibly grateful for the generous donation from Wickes Haverfordwest. Their gift of compost has given a huge boost to our gardening team, helping us continue the work we do in our community spaces.
It’s amazing to see a local business step up and support a local charity. Their kindness genuinely makes a difference to the people we support every day.

Karen was able to help me find what I needed as the items were not in the actual paint section. If, Karen had not shown me I would have had to buy a different colour which I did not want. Thank you.

Needed some timber from Wickes Haverfordwest. Staff member Karen was really helpful in making sure I had what I needed. Great customer service - thanks Karen.

Extremely helpful staff, pleasant and friendly (Karen at Haverfordwest Store).

Had a problem with a hosepipe spoke to Terry he sorted the problem out.
Terry was totally professional and a credit to the haverfordwest store.

Excellent customer service this evening by Alex. We couldn't get a promotional code to work online so went into store. Alex was very helpful and ordered for us. Polite , friendly and efficient service. Thankyou.

We’d like to say a huge thank you to Wickes, especially Mark Davies and the team, for supporting our charity once again this year.

Thanks to their generous help with paint and taps, we have been able to renovate our ladies’ toilet facilities, which will be a great benefit to the whole community.

Your continued support and kindness are truly appreciated, and projects like this would not be possible without businesses and teams willing to help make a difference. Thank you again from everyone at the charity.

Jess was a very very helpful. She mixed us a sample pot of paint as well as a big tin of paint we have purchased in the past. Super chatty and a lovely lady. Thank you once again 😁

Amazing help with product knowledge and support in getting things to my car. Thank you Robert 👌

Purchased a few DIY items from the Haverfordwest branch and staff member Millie was extremely helpful and kind. An absolute asset to Wicks.

Thank you

I am in the middle of renovations and needed help with some plasterboard holders. I visited Haverfordwest branch and Terry came to help and advised me what to use along with what screws and suitable brackets. It's not the first time I've visited and Terry has been very informative on the specific product for the job. The end result was a safe load bearing shelf.

Thanks for your help.

Thanks to Mark D this morning. He was courteous, efficient and very helpful, advising me that the product I wanted was on sale from today! Result! Thank you

I cannot express how Wickes kitchen and bathroom design advisor in Haverfordwest store has helped us (my brother and I) feel comfortable when entering a professional business-other well known businesses made us feel uncomfortable.
Gareth Davies is very relatable and supportive- He has lots of patience and we did not feel pressurised into buying your product at all -but have paid the deposit and fully understand the product I am getting ( rather excited as it looks like a good plan)-Gareth knew about what products worked within certain situations and advised if my ideas would not!-but not in a condescending way.
I look forward to having my new kitchen. Gareth is a true credit to your company.....

Very helpful and happy staff they will do anything to help you.

Absolutely disgusting service!
Paid just under £10k for a bathroom, which was meant to be fitted in November 2025, it is now March 25th 2026 and it still hasn’t been fitted, only then for them to tell us that the price didn’t include the flooring, the tiles or the radiator! We are now last minute having to pay extra money to buy half the bathroom, before they come to do it 5 months too late. We dealt with Gareth from Haverfordwest Wickes, he was all lovely and nicey nice to get the sale then the moment we rang back after realising that we have been completely scammed , he was rude and unhelpful over the phone and said tough, it is what it is and we should have read the small print.

So basically people, if your wanting a bathroom or kitchen fitted by Wickes, don’t bother, they scam you, and make you pay £10,000 for a toilet, mirror and sink, the rest is fitting. The staff are rude and just want their commission.

Disgusting behaviour, I WILL be taking it further. NEVER EVER WILL I PURCHASE ANYTHING FROM WICKES AGAIN.

Really helpful and friendly staff and store manager always has what I need and great quality products just what you expect from Wickes.