Wickes - Leicester Thurmaston Avis 

Wickes are ok but they have a policy that if you pay for items via gift card and then top up with cash payment they will not refund cash payment if you return an item but reissue another gift card thereby forcing you to shop there again! Most unhappy with this policy since the stores is miles away and I can't use the gift card online. You have to go to the store to use it. So antiquated.

Dan, the man serving was really helpful with getting me the stuff I needed and helped with loading up the car, without making me feel bad. Really helpful service. Thank you.

The operations manager was really helpful. I wanted some shelving for my office space and he showed me all the options. I think his name was Tom.

Great service from my local Wickes store in Thurmaston. With the help of a young manager with glasses (forgot his name) I was able to get everything I needed for a shed base for my new home. Thanks

Adam Wells was fantastic, understood what we were looking for in a kitchen, was patient, took time to run through the options and ultimately designed our perfect kitchen.

Customer service was amazing. A massive thank you to Olivia who took the time to help.me find the right product. The product i want does not really exist however Olivia took the time to understand whatvi needed and found me a work around. Thank you so much.

I had so much help from both Keira and Olivia, on Friday. They both were really friendly and chatty, and were willing to help me with everything I needed. Thank you so much to these two, they really made my day.

I would like to say how fantastic Sharon was My husband and I went into the Thurmaston branch of Wickes for some strimmer wire Were both in our seventies and needed some help accessing the correct one Sharon was so helpful even coming to the car to view the strimmer then googling what we needed She went above and beyond and said I`m just doing my job If only everyone did there job as well as Sharon Fantastic

I've been waiting 6 months for the bathroom I paid for to be installed.

To begin with everything was going well: the design consultant knew what he was doing and the process seemed to be going well without any issues.

Then they assigned a fitter that B&Q removed from my kitchen installation the year before (I then found out from the Wickes design consultant that the fitter's work mate was stealing the products when they were being delivered).
They then assigned another fitter who quoted £2000 more than the design consultant quoted (including charging for things that weren't needed). Obviously we asked for another fitter.

We are still waiting...

Customer services are no help either.
Wickes only contact me if I chase them up, despite repeated promises to keep me updated.

Today we were assigned another fitter: actually, it was the same guy who quoted us £2000 more than the design consultant's quote months ago. So, I've declined them again...

We went with Wickes because they seemed to be the cheapest. Big mistake!

I just want the bathroom I've paid for for the price I was quoted originally (or reasonably close to it). I don't think I'm asking for much.

Very helpful in helping us design our en-suite, we would certainly not hesitate to recommend Wicks and to consider you for future projects.

He was thorough, clean, friendly , informative, helpful, answered all our questions

Directed straight to the items I was looking for by staff members Olivia and Rhys. The store was tidy and was even helped to the car with a heavy item. Been a great experience on every visit recently,

Visited the thurmaston store, had an appointment with Adam Wells to design my bathroom, he was friendly, polite and extremely knowledgeable. He didn't make it feel like a business deal instead like he was genuinely interested in getting me my ideal bathroom, was a pleasure to deal with and gave me loads of sound advice. Top bloke, would recommend seeking him out if you're heading to the thurmaston store to get your bathroom done.

We applied for the Community Grant from Wickes Thurmaston, received a positive response within hours, selected the products that we wanted and collected within 4 days. The help and service was fantastic and the generosity to our cause overwhelming. Thankyou to the staff and Store Manager.

Serves by Richard and George, both really friendly and funny. Very helpful and not patronising!!!

Very friendly help. Fast kitchen design and assistance. No pushy sales tactics. Would use Wickes again in the future.

Adam Wells, very savvy with his software and planning skills. Helped with ideas for our kitchen that we almost knew what we wanted. Good knowledge of products and sizes. Great help.

Excellent staff and super quality product
Special Thanks to Tom one of staff member

Unfortunately the first home appointment was a no show. No contact to explain. I didn’t even get a reply from customer services team when I emailed them regarding this.

The staff were very helpful in calculating the quantity and extras required for me to complete the DIY project. Thank you

Went to order a kitchen at Thurmaston branch, and after meeting Adam Wells he made us completely welcome and he was very knowledgeable about all your kitchens. After planning the layout with us he made us feel we had made the right choice for are budget. Thanks again