Wickes - Midsomer Norton Avis 

Reece and his manager Joshua went above and beyond to quicky resolve an issue wifh a missing battery pack from an online purchase.

Great experience buying a kitchen from Sophie Roger’s her knowledge and guidance was amazing making a 5 star rating very easy

Fantastic experience when visiting Wickes in Midsomer Norton today! The staff members were extremely helpful and went out of their way to help me find what I was looking for. I was even helped loading items into my boot. I will definitely be returning to this store for future projects. Highly recommend 👍🏻

Such a handy small Wickes. Love it, but very disappointed this morning to be told there is no eye protection in stock. Basic protective work wear is essential and should always be in stock!

Worked with Sophie at Midsomer Norton who designed our new kitchen, plus we used Wickes for the fitting too and we couldn't be happier. Sophie is very professional and most importantly, patient! We would definitely recommend, we are very pleased with our finished kitchen - we used Wickes fitters too.

Purchased tin of paint that was contaminated with rust that could not be used. Had to travel to another branch s local branch didnt have any. On opening the paint the following day the white paint was a custard yellow colour with blobs of rust in it and rust on the inside of the lid. The paint itself was also crusty and flakey inside the tin. Ive never seen anything so bad.
This caused an inconvenience as i had to return the paint and source some that was useable from elsewhere before decorating could begin.

I would like to thank all the staff at Wickes Midsomer Norton Radstock Bath.
I use it a lot and always have help and positive assistance from them all
Generally a wide range of goods but also online is good.
They always seem happy in their work

Well Done

We are currently redoing our bathroom and Josh was super duper helpful ! Couldn’t have done it without him :)
Thank you !!

The staff are really lovely and helpful. Always ready to help when asked.

From the moment i walked in to the store to the moment i walked out I was shown nothing but kindness! I needed help with some garden bits and a lovely young lady helped with everything i needed and more! i can’t recommend this store enough!! very polite and helpful. thankyou!!

I just like to say Tamia very good at her job very helpful made it very easy to negotiate what I needed. And very polite couldn’t ask for a better member of staff. 10/10

Was made to feel like a criminal by Wickes yesterday (Midsomer Norton), the awful woman on the counter was questioning a gift card/voucher (I had printed from email as directed on the voucher) and saying thinks like "With all due respect, you could have found this on the floor" - this is front of other customers & staff, obviously humiliating and embarrassing, I should've got her name to call her out, she was well over 60 years old so should know how to treat customers with respect. She was being deliberately awkward and didn't even apologise after the mess she had caused - I think she needs to be sent for more training.

I asked to speak to the manager who resolved it quickly & professionally - many thanks & credit to him

update...typical AI answer from Wickes etc

I entered the store and was immediately greeted by a wonderful little man who said he is called Reginald. He showed me what i wanted despite being interepted by a ginger woman. Overall great experience

We had an excellent kitchen planning appointment with Chelsea today. She was extremely knowledgeable about all the products and options available and had lots of very helpful input with ideas we had not thought of. She created an excellent plan for us and we never felt rushed, she took the time and had endless patience. She is a great asset to the store

Easy to order and great delivery.
Recommend to all buyers.

Ive designed and built 2 wickes kitchens and both times gdad problems due to them giving me false information. I made it work.
Yesterday had a wickes kitchen app a i have such a small awkward kitchen I needed help.
Sophie was great. Knowledgeable friendly and helpful but felt very bad for her as I went knowing exactly what I wanted after having seen one of the wickes displays. I wanted the exact same set up. Sophie had to tell me that pretty much the whole display was no longer sold by wickes. Instead of taking it down or making it as obsolete, they've left it up with a small sign about the dishwasher, and left it for Sophie to inform people. Which she shouldn't have to do.
I was impressed with the range of units ie 300/450 etc which means I came away with a great plan. But based on cost and experience i think i'll mirror it elsewhere.

We visited the store in Midsomer Norton looking for a new downstairs bathroom. Chelsea, the design consultant, was brilliant; she took us through the whole process, giving us a range of options. The result of our consultation was a super representation generated by computer.

From the very first appointment when Sophie came to see us we felt very comfortable and confident in her interpretation of what we wanted from
a new Kitchen. Once ordered Sophie kept us informed and more importantly was there when we had questions. Our kitchen fitter Dennis was once again very open to our questions and he offered us options of how things could be better for us. Dennis worked miracles and like Sophie was always available to answer questions… they both gave us a wonderful customer experience and Wickes should be very pleased they have two great ambassadors! Thank you Sophie and Dennis!

I met with Gemma a kitchen designer at my local Wickes store in Midsomer Norton to discuss and plan a new kitchen
Gemma was a great help with her suggestions and input into the options available
After several amendments the plan was finalised and Gemma explained the next stages through to installation
I can only thank her for her patience and professionalism

I got refused to buy Kettle Descaler because I didn’t have ID on me as I was in a rush that day and didn’t take my handbag, but there is no legal age limit to buy kettle descaled in the UK. I only wanted to get some cleaner for my kettle and the woman serving embarrassed me in front of a queue of people. I am 27, for reference. Ridiculous honestly and lost a customer because of this. I have no idea why ID was requested for a cleaning product of all things. Ah well, Tescos over the road was more than helpful and my kettle is now clean, no thanks to wickes. Disappointing really as she could clearly see I was of age to buy it, even if there was a restriction, which there’s not, but she clearly enjoys having that little bit of power, which is really sad honestly.