Wickes - Newbury Avis 

I applied for the Wickes Community Programme for some path repair material for the Social Club where I volunteer. We have limited funds & needed to repair some sections of the pathway around the building as a drain pipe had become exposed & the cracks & surface wear had become hazardous to those using it. After our project was accepted by Wickes, the next step was to contact my local Branch Manager which was Harvey at Newbury, Harvey couldn't have been more helpful as were all the staff at the Newbury branch when I called in. I was offered sufficient material to complete the task & our Social Club are very grateful for the support given by Wickes.

Been a very pleased with the overall experience. Very informed and helpful through out the process making the process a lot easier.

I've been a loyal customer of wickes since it opened in 2016,and I continue to be impressed.
Their extensive stock means I can always find what I need and the staff truly excel at customer service.
They go above and beyond to ensure I have a positive experience.
I especially appreciate Sandra,my go-to person in the early mornings.
Whether I'm picking up click and collect order or need paint mixed,she's is always ready to help me with a smile.
Wickes isn't just a store,it's a place where I feel valued and well taken care of.

Sandra at Newbury branch always very helpful and happy.

Lunchtime rush is on, nice long queue of customers waiting to pay with only one till open and plenty of other staff milling about.

I asked "Ryan" on the till if he could open another till.."I could do yeah" he said.
"But you won't?" I asked
"No".

So we all wait in line and Wickes Newbury live up to their diabolical reputation for service.

We have just had the team from Red Dragon Home Improvements refit our bathroom on behalf of Wickes. They are just literally finishing the sink. I cannot recommend them enough.

Since Simon visited for the initial survey through to their amazing two man team in our home, everything has been perfect.

And their two man team has been exemplary from start to finish. If they weren't actually refitting a bathroom you wouldn't know they were here. We couldn't ask for more. Polite in every discussion. Asking the right questions when they needed our thoughts on things. Even discussed the bath being 1CM out one side than the other.

And beyond they workmanship, they kept our dogs safe by asking when they needed to get to the garage. They parked in our street perfectly. They kept the house spotless throughout.

Everything has been spot on. You can see everything they have done [because I looked in the evening being a curious none DIYer] has been top quality.

If you choose Wickes in Newbury then ensure you also get Red Dragon to do the job. Brilliant stuff and many thanks to Simon and the team who have been in our home. We are now so pleased we chose Wickes above anybody else. Quality Quality Quality.

Helpful and knew the products I wanted. The Red Dragon Home Improvements Ltd which they used to fit my new kitchen were excellent.

From start to finish the bathroom installation went smoothly. Andrei the installer kept us informed all the way through the whole experience. Well done Andrei excellent.
Wickes designer and customer services kept us informed of delivery dates and installation schedule well done.
Well done Simon to your installation team.

My 5 Star review is for Simon and all his team at Red Dragon, Remedial and Corrective Team for Wickes. Sadly, the original Wickes Installation team did not do a good job, and I endured a year of shower leaks, which the original installer could not fix. The Red Dragon Team were eventually implemented, completely removed the original fixtures,fittings and pipework and the whole bathroom done again. My kitchen ceiling had to be replastered and painted due to water damage and this was also done to a high standard by the Red Dragon Plasterer and Decorator. The Red Dragon Team are all very professional in their trades, Installer, Plumber, Electrician, Plasterer and Painter, not 'One size fits all'. They were all very polite and very professional in getting the work done and tidying up afterwards. I would highly recommend the Red Dragon Team.

I went into the store at 7am this morning for some replacement taps that I had brought elsewhere but were not the right ones and needed them urgently. When I explained what I needed they directed me to the right place and talked me through a couple of options that would suit and reasonably priced. Very helpful☺️

Jessica was very helpful with our order, gave us great advice on a range of products that would suit our needs and made sure we were confident in our purchase.

Always use Newbury branch when I shop at Wickes. Love the click and collect option. Products get picked well not had a damaged one yet, not the case from some other stores. And the staff are always really helpful. Well done Wickes Newbury!

Really great store! Easy to find what I was looking for!
Friendly staff nothing was too much trouble!

My experience within the store was outstanding due to the employee named Harvey as he helped me find all the items I was looking for and was really helpful with any questions I asked, will be visiting again soon to purchase more tools for work

I came into store for an in-store appointment with the design team at the weekend to discuss plans for my new kitchen upgrade. The staff were very knowledgeable about the different options available to me, super friendly, and I was seen to and helped straight away. Would recommend!

went into newbury branch today and can not stress enough how fabulous sandra was to me. the customer service was impeccable

Popped in and brought some plumbing bits and the service was amazing..
was served by Ryan who was extremely helpful .
Fantastic service !

Excellent quality finish, very professional and hardworking team. Ciprian who did the bulk of the installation was great to deal with, worked hard and explained his progress at all stages (as were all others who did work, John the electrician and Max the plumber). Simon from Jack of all Trades was also very good to deal with from start to finish making us feel comfortable with the entire process and was very responsive to any queries. Vikram who did the design in store was also great to deal with, listened to what we wanted and put together a bathroom we are really pleased with.

The ‘product’ we bought was good - a new walk in shower. Good quality products, nicely designed, a sympathetic ear to our desires. All good.

Then they ‘introduce’ their installers. Nothing to do with Wickes, companies you’ve never heard of and, when you search them, complaint after complaint. Awful experiences with Wickes installations are the norm, there is no point providing a good product if you then use installers that no one would ever employ.

To give an idea: our installation was pushed back one week (told on the day we were expecting them.) Took much longer than the 7 days quoted, yet a few days into the installation I had a call from Wickes, checking I was pleased with my new bathroom. ??? It was mostly still in our garage. Yet the ‘installer’ company had sent in a completion certificate with my signature forged! WTF?

A quick mention about involving the Police for fraud and serious criminal behaviour seemed to work, they then completed the installation. A few issues but nothing serious but, to be honest, I would never use Wickes again. THEY are fine but they are utilising installation companies who are dubious, in my (and many others) opinion. If not dishonest - chatting with fellow customers on Facebook, it appears sending in the ‘completion’ certificate is widespread. As then they get paid and, frankly, will lose interest in completing the job.

Come on Wickes - you and your customers deserve better. Why on Earth don’t you have your own installers? Then you would be a great bathroom / kitchen supplier.

19/03/25: just seen the 'reply' from Wickes. Why do you need to contact 'Trustpilot'? Why not try dealing with the fact that you are STILL employing dubious companies as your installers, I have this week advised a customer of yours how to commence legal action against you as, once again, your installation team were abysmal! For anyone who wants to read 'real reviews', try looking on Facebook and the 'Wickes Bathroom and Kitchen Horrors' thread. Their behaviour is simply atrocious. I recommend - STRONGLY - you look elsewhere.