Wickes - Newcastle Avis 

We went in for a kitchen appointment with Andrew who was brilliant from start to finish!

We also needed a few more bits and pieces after the appointment and we were helped by Alana, no problem was to big or small and she helped us find everything we need, with professional and friendly advice, an absolute credit to the store.

We went into the Newcastle Upon Tyne wicks to get a price for a large delivery cila who initially got us the quote saved the information till we could go and cancel the order at a rival store when we got back to wicks shop assistant Leen Went on not just to complete the large delivery but help me get the wicks Trade pro discount app and help set it up.

I feel that Leen went far and beyond her job and made it a pleasure to shop there.

We prefer to go to Wikes Newcastle-upon-Tyne but all Wikes staff are very helpful and knowledgeable Leen has been helping us lately to sort out orders for delivery... she asked about for information she didn't know. Next time she remembered us well and was partly filling in the information she recalled. We were both impressed by her and we can honestly say we have always been pleased with everthing we have purchased. The quality of product and price are very competitive.

34 patio slabs ordered, 10 of which were chipped at corner. Shouldn’t be sending chipped slabs, why not check the ? i then have to report it, send pictures and wait for another delivery! Same order, 3 metal posts, failed delivery, further phone calls. 2 of the 3 posts arrived the next day, resulting in more phone calls to track down missing posts. Still waiting for 3rd post! 6 phone calls so far to customer services regarding an order made online, honestly it would have been easier to hire a van and go to the store, total waste of my time speaking to customer services re an order that isnt that complex.

I've just had a new bathroom designed and installed by Wickes Newcastle and the whole experience was amazing from start to finish. Design consultant Andrew Walker was friendly, helpful and gave tailored advice to fit my needs. The installation team were quick, efficient and gave great attention to detail leaving me with a perfect new bathroom. I can't thank Wickes enough for such an amazing experience taking all of the stress and hassle away.

It was a great experience from beginning to end.
Went to my local wickes and met a lovely lady Jackie Diboll who helped us pick a lovely kitchen explaining the whole time in details about products best for our needs she give a 110% and made it so simple for us.
Then Simon Ord the installer from Precision Joinery was amazing him and his team can’t praise them enough.
There work was exceptional nothing was to much so professional.
Every day before they left they cleaned the area so was ready for next day as with Jackie give a 110% at all times a credit to Wickes
My kitchen is Amazing l would recommend Wickes to anyone once you pick what you want they take over it’s so easy no worries or hassle everything was just amazing.

Really good service

Bought a water butt from Newcastle store on Stamfordham Road. The store is fine - good layout etc but the guy on the checkout needs to go on the customer service course. While he served me and took payment, he continued his conversion with the 2 people manning the till behind me. A bit of courtesy / professionalism costs nothing but more likely to get repeat custom. By comparison, I always find the staff at Screwfix to be excellent

Local branch, always lovely and helpful staff. lean & Natalie always go the extra mile to help !

There are times when you come across a person that you are so impressed with, that you are compelled to write a review. I came across Charlotte from the a newcastle store. A bubbly, enthusiastic sales Manager in the Newcastle store. We were going away very disappointed by the attitude of another sales person in the same store when we asked for assistance from Charlotte. She was so thorough in her explanation of the shed that we inquired about and was a pleasant person to speak to. We bought the shed and would highly recommend Wickes to give Charlotte a deserving praise for a job well done.

We had a brilliant kitchen designer Chelsea. M

My husband and I recently got a new bathroom and used Wickes Newcastle.
A big shoutout to Jackie who was excellent throughout the process and really took the time to listen to what we wanted and needed, and found an excellent contractor who could fit the bathroom in a reasonable timeframe due to me being pregnant.
We’re really pleased with all of the parts - everything is well made and looks great.
Another big shoutout to MDS NE Plumbers who fitted the bathroom for us. They were excellent, really professional, clean and friendly throughout.

Fantastic experience at wickes in newcastle . Charlotte did a great job helping me out .

From the start the Newcastle store design consultant, Chelsea Broady, listened carefully to what we wanted and made suggestions, then quickly drew the design. Chelsea was very knowledgeable about the products and was able to answer all our questions. Once we had agreed the design and paid the deposit, we had a personal customer coordinator, Ryan, who held our hand throughout. With regular checkups to ensure everything was going well, and helping if we phoned with a query, it was very reassuring to know we had good support. A fitter, Steve, was assigned and came out to survey the work required and give a start date. That all happened in January and the work completed on 20th April, so timescale was acceptable. The delivery firm sent a date for delivery with a helpful video on what to prepare for in terms of space to store the kit. There was one problem with the delivery in that one bench top was the wrong one and this caused a delay of almost a week to get the correct one delivered. On the scale of things this wasn't a disaster and Steve worked Good Friday and half Easter Saturday to complete the work. Throughout the fitting, Steve told us what to expect at each stage, he consulted us frequently to ensure we were happy and that he had understood the requirements, and the finished kitchen looks excellent. Overall, every service involved was very professional and easy to deal with. We are delighted with the new kitchen, it looks modern and fresh, we love using it and am so glad we chose Wickes as our supplier.

Thank you for Graeme for being a fantastic member of staff. I came into a very busy Newcastle store on bank holiday Monday with my baby daughter to buy builders, but unfortunately couldn’t carry it myself nor could I put it in the pushchair. Graeme spotted this, and got me a trolly and pushed the sand to the front of the store. Without his help, I wouldn’t have been able to buy this. Thank you once again for your help

Thank you so much Andrew from Wickes Newcastle store. You made our dream kitchen a reality! You were helpful, had brilliant ideas and patient with us. We love it and would totally recommend!

Recently had our bathrooms done by Wickes, Andrew planned the rooms for us and it worked really well.

MDS Plumbing carried out the work which was done really well and everything finished off to perfection.

This is the second time we have used Wickes, we were really pleased with our kitchen installation that we decided to use them again for our bathroom.
Service in store from Andrew was great and ensured we got what we wanted for a good price. We were then assigned MDS Plumbing to our installation who were brilliant, Marc & Dean were very thorough and took the time to rectify issues with our bathroom from historic work, they made sure everything was finished to a high standard. We are very pleased with our new bathroom and would recommend Wickes and MDS Plumbing.

Initially good experience ruined by shoddy product and poor customer service. Was originally thrilled with my fully fitted (not flat pack!) kitchen, but after just 18 months the paint on the plinth along the bottom of 3 wall units began to flake off. I contacted Wickes who sent a replacement straight away, great, but when a fitter came to install the replacement it flaked and chipped and couldn't be used. Another plinth was sent. A different fitter came out. EXACTLY the same issue occurred. I contacted them again and another plinth sent. Although a fitter contacted me to arrange a date, Wickes have now informed me they won't be fitting the plinth as they have decided the problem is 'impact damage'. 3 separate units in different areas of the kitchen have 'impact damage'? Or have two different experienced fitters caused 'impact damage'? It is obvious that there is a manufacturing fault with the plinth, and replacements, but rather than sorting this out with manufacturers they have washed theirs hands of the issue, and I have a £10k kitchen which is ruined.

Update - despite being told someone would contact me about this case, nobody has. This week a fitter did come to fit the (third) replacement plinth, and had exactly the same issue with the edges chipping when he cut them. The damage was slightly less noticeable than other times, so I agreed he could do ahead and fit them (to make the kitchen slightly more presentable before Christmas) and that I would ask if there is any way to get paint from the manufacturer to touch up the edges (I cannot keep taking time away from work to have endless kitchen fitters here). However, now Customer Services have emailed to say they have spoken to the fitter and closed the case. I've advised I want the case escalated as a complaint, but who knows if anything will happen.

I have given the top rating as the whole kitchen project from initial contact through to installation was professional and timely.Andrew Walker,Design Consultant, gave us the plans to create the kitchen that exceeded our expectations. Simon Ord, Kitchen Installer, his workmanship and project management was of the highest order.Simon’s team of tradesmen were all first rate.I would also like to mention Siobhan of Customer Services who dealt with a concern I had swiftly.The end product has given us a kitchen that everyone involved should be as proud as we are.