Wickes refuse to accept liability for a botched repair to the toilet which they authorised under the 2 year bathroom installation warranty. The toilet is leaking again three years later. Now, using an... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementWillie Snaith Road, Newmarket Suffolk, CB8 7TG, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I ordered close to £1000 of products, and during the stage of being delivered some of the items were damaged. I contacted the customer services department and they were very quick to respond, and of... Voir plus
L'entreprise a répondu
Very helpful staff getting our guttering products because the outside door was broken thank you HasonT and Reuben.
L'entreprise a répondu
Visited the Newmarket store today and wanted to know about delivery. Hasan was extremely helpful. We went round showing him the products we required. He took photos of prices and advised us to do the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Quincaillerie
- aussi dans
- Magasin d'articles de salle de bains
- Magasin de matériel de cuisine
- Société d'énergie solaire
À propos de Wickes - Newmarket
Écrit par l'entreprise
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Coordonnées de contact
Willie Snaith Road, Newmarket, Suffolk, CB8 7TG, Royaume-Uni
- +441638389590
4,5
Excellent
129 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Really good service from Hasant
Really good service from Hasant. He knew we were looking for specific paint and came to find us in the store and patiently explained our options.
He mixed and sold us what we needed and we came back for larger tins once we'd checked everything.
This is what good service looks like.
2 février 2026
Avis spontané
Réponse de Wickes - Newmarket
Hi Rupert, Thanks for taking the time leaving your review. We are happy to hear that Hasant was able to help find the correct paint that you needed and explained the options you had then used the paint mixer to get the correct paint. Thanks again for the kind feedback. -JL
Helpful
Over the past couple of months I have used Wicks Trade pro and found the website easy to navigate ordering online easy and staff friendly and going to great lengths to help resolve issues
20 février 2026
Avis spontané
Réponse de Wickes - Newmarket
Hi Neil, Thanks for taking the time leaving your review. We're happy to hear that you have found the trade pro app and website very easy to navigate when ordering online and if there were any problems the store was able to help resolve the issue. Thanks again for the kind feedback. -JL
brilliant service from Daniel and…
brilliant service from Daniel and Hasant helped me find a product. Would definitely recommend.
22 février 2026
Avis spontané
Réponse de Wickes - Newmarket
Hi, Thomas. Thank you for taking the time to share your review with us. We are really pleased to see that you received brilliant service from Daniel and Hasant. Thank you again for your kind feedback. - Scott H
Huge thanks to Wickes Newmarket for…
Huge thanks to Wickes Newmarket for their incredible donation for our Preschool. As a charity we rely so much on donations and the new storage, play sand and other bits will benefit the children and staff hugely!
11 février 2026
Avis spontané
Réponse de Wickes - Newmarket
Hi Caroline,
We appreciate you sharing your feedback. We're so glad to hear that our donation to your Preschool will benefit the children and staff. Thank you for your support! -Ellysse
Really helpful positive Staff.
I bought a kitchen sink and when I opened the box it was damaged. I took it back to the Newmarket store and Justin was so helpful and apologetic although it was not his fault at all. A really positive result from a small problem.
Thanks for your help Justin.
14 février 2026
Avis spontané
Réponse de Wickes - Newmarket
Hi Nick, Thank you for taking the time to share your feedback with us. It is wonderful to hear that Justin was able to effectively resolve the issue for you while delivering quality customer service! -SM
Jess
Friendly, quick, straight forward purchase and part refund from previous purchase.
14 février 2026
Avis spontané
Réponse de Wickes - Newmarket
Hi, thank you for taking the time to share your review with us. We are delighted to see that you had a positive shopping experience during your visit. Thank you again for your kind feedback. - Scott H
great design and customer service
Couldn't say more about customer service, especially Billie Hammond's expert intuitive design and responsiveness to our needs. We now have a kitchen we love and the design of a competitor would just not have been nearly as good. A switch of countertops late in the process deftly handled by Billie. Delivery team was able to drop off and collect in time for installation. Excellent quality of materials esp. for the price. Highly recommended.
9 février 2026
Avis spontané
Réponse de Wickes - Newmarket
Hi Carestini,
We appreciate you sharing your experience. We're happy to hear that the design met your needs and that you love your new kitchen. Thank you for your positive feedback about the designer Billie, the quality of our materials and the delivery team. We appreciate your recommendation. -Ellysse
Always helpful staff
Always helpful staff, Danny has served me most of the time, always polite & helpful. Thanks guys
9 février 2026
Avis spontané
Réponse de Wickes - Newmarket
Hi Mark, Thank you for taking the time to share your experience with us. We are happy to hear that Danny was able to provide quality customer service. -SM
Been in and out several times over the…
Been in and out several times over the past few months after moving and every time the staff have been helpful and friendly. Hasan Ts service on my last trip was great
7 février 2026
Avis spontané
Réponse de Wickes - Newmarket
Hi Josh, Thanks for taking the time leaving your review. We are happy to hear that Hasan and the staff was able to help you on every visit the store getting everything you needed after moving. Thanks again for the kind feedback. -JL
Served by hasant on the paint machine
Served by hasant on the paint machine, very friendly and knowledgeable. Excellent service.
8 février 2026
Avis spontané
Réponse de Wickes - Newmarket
Hi Ellie, Thanks for taking the time leaving your review. We are happy to hear that the service you received on the paint you needed at the paint mixing service was excellent. Thanks again for the kind feedback. -JL
Réponse de Wickes - Newmarket
Hi Katherine, Thank you for sharing your experience. It is wonderful to know that Hasant was able to delivery quality customer service! -SM
Wickes Newmarket is an asset to the…
Wickes Newmarket is an asset to the town. Well stocked, great variety and the staff are all really pleasant, willing to help and friendly. A particular mention to Danny - a gentleman: restores one’s faith in shopping!
24 janvier 2026
Avis spontané
Réponse de Wickes - Newmarket
Hi Luke, Thank you for taking the time to share your feedback with us. It is wonderful to know that you were pleased with the service from Danny and variety of stock in store. -SM
Shopping at Wickes is easy get what you…
Shopping at Wickes is easy get what you want mostly deal with Danny on till very knowledgable chap and always happy as with all the staff at this unit
When get good staff first thing in morning just helps with each day these days.
1 février 2026
Avis spontané
Réponse de Wickes - Newmarket
Hi Paul.
We appreciate you taking the time to leave your review. We're happy to hear that you find shopping at our store easy and that our staff are helpful and knowledgeable. Thanks for the positive feedback!- PP
My wife and I a short time ago visited…
My wife and I a short time ago visited you’re Newmarket branch where I have an account
Justin one of your staff members was so brilliantly helpful to us both as my wife is looking for all new bathroom products, Justin was helping my wife with different items
Just was fantastic and I wish all shops etc had staff like him
He deserves a big thankyou from his boss
4 février 2026
Avis spontané
Réponse de Wickes - Newmarket
Hi Alan, Thanks for taking the time leaving your review. We are happy to hear that Justin was able to help you while looking for a new bathroom by showing you different items you could have. Thanks again for the kind feedback. -JL
The sales assistant went the extra mile…
The sales assistant went the extra mile to help me set up my trade account.Reall helpful
2 février 2026
Avis spontané
Réponse de Wickes - Newmarket
Hi Thomas, Thank you for telling us about your visit to our Newmarket store and how helpful you found our staff who helped you set up a Trade Pro account. Thank you for your continued business.- DG
Wickes Newmarket
I have been served today by staff member Hasant at Wickes Newmarket, very friendly and professional.
1 février 2026
Avis spontané
Réponse de Wickes - Newmarket
Hi Bogdan.
We appreciate you sharing your feedback. We're happy to hear that you found our staff member friendly and professional during your visit.- PP
Couldn’t thank Lisa and Katie enough
Couldn’t thank Lisa and Katie enough. Great pair of ladies! Very helpful and easy to talk. 5*
22 janvier 2026
Avis spontané
Réponse de Wickes - Newmarket
Hi Ricky. Thanks for taking the time leaving your review. We are happy to hear that Lisa and Katie were able to help you and show the level of service we aim to achieve. Thanks again for the kind feedback. -JL
Awesome staff
Really enjoy shopping at wicks, wide choice of products and competitive prices. Staff are awesome…served by Lisa today…very knowledgeable and friendly….
25 janvier 2026
Avis spontané
Réponse de Wickes - Newmarket
Hi Trevor.
We're happy you enjoy shopping with us and appreciate our wide selection and prices. It's great to hear that our staff, especially Lisa, provided excellent service!
- PP
Purchased a retractable knife from…
Purchased a retractable knife from Wickes and had great service from Justin. He was knowledgeable, helpful, and made the whole process quick and easy. Really appreciated his advice—great customer service.
21 janvier 2026
Avis spontané
Réponse de Wickes - Newmarket
Hi, Bodek. Thank you for taking the time to share your review with us. We are really happy to see that Justin provided great customer service during your visit. Thank you again for your kind feedback. - Scott H
Great service
Really impressed with Wickes in Newmarket. Phoned me to discuss paint I’d ordered through click and collect online to make sure I got what I needed. Friendly, professional service when I collected the order. Liane was particularly helpful, thank you.
17 janvier 2026
Avis spontané
Réponse de Wickes - Newmarket
Hi, Thanks for taking the time leaving your review. We are happy to hear that the Newmarket store was able to help you with your click and collect order making sure you got what you needed and had everything ready for when you collected your paint. Thanks again for the kind feedback. -JL
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.