Wickes - Oldham Avis 

A great store and excellent team in Oldham. We had a long list of things to buy and Arun was fantastic, he helped us navigate what was available in store and what would need to be ordered. A great asset to Wickes.

Returned 2 softwood door linings that were too big in exchange fir two smaller ones. Nick (Oldham) was very helpful. Great customer service. Thank you

I called at Wickes Oldham today having been told on my previous visit that my item was due in yesterday, but the delivery hadn't arrived. Nico went above and beyond to try and resolve my problem over the item being out of stock. Firstly she double-checked that it really was out of stock, then took my contact details in order to notify me when the delivery came in, and offered that, if the delivery didn't arrive within a week, she would arrange for the item to be delivered to my home to save me a third visit to the store. Her excellent service made my disappointment evaporate and I returned home as happy as if the visit had actually been a success. 10 out of 10 for service level.

Julie (0n the checkout desk) - She noticed that I was struggling carrying some boxes and uunprompted walked over from her checkout desk to the kitchen section with a hand basket for me. I was so deeply moved by this kind-hearted gesture - such a simple act of kindness has made my day. Thank you, Julie.

Really pleasant and efficient experience buying specially mixed Dulux paint.
Samona in the paint shop is cheerful, knowledgeable and professional. Arranged our specially mixed paints and other very specific decor needs very attentively. She has a good eye for colour combinations and has expert product knowledge. Samona gave me and my wife some good guidance when we needed it.
The lady at the checkout was also lovely.
Overall a very pleasant paint shopping experience at Wickes Oldham!

Had a kitchen fitted just over two years ago,the tap failed after about 12 months which was replaced.The tap has now failed again,kick board is peeling and the shelves also peeling.Reported this but now told there is nothing they will do,just proves the items used are below standard and will not last.If you want a kitchen that will last more than a few years without starting to fail do not use wickes.

The click and collect order was ready straight away. Someone picked it before the store opened. The garden waste bags worked perfectly and were at a good price.

Big thank you to Damon who did not hesitate to help lift an 18mm plywood sheet both at the sheet material racks and onto my roof bars. Not easy at the best of times but made more traumatic by a cracked rib. Please pass on my personal thanks - genuinely polite, respectful and helpful customer service. Thanks also to the chatty and friendly lady with the pink hair ( I'm so sorry I didn't get her name but if possible please thank her too). Well done Wickes. You have a couple of good staff - do what it takes to keep them - they are an asset and IMO a couple of brand ambassadors.

We ordered a kitchen from Wickes - for us it was pretty pricey (around the £5,000 range)

Three things went wrong.
1. They failed to design the kitchen with enough units. Meaning we had to last minute go and buy an extra unit.

2. The renders we approved failed to highlight or show the irregular gap between one side of the extractor fan and the units. When you're spending the best part of 5k - this should have been highlighted in the renders.

3. They added unnecessary items to the order that weren't needed, and then rejected to provide a refund for the items they decided to add to the order - as it was over 30 days since we ordered and fitted the kitchen.

I'm generally quite relaxed with minor issues. But this is Wickes and we paid £5k for a kitchen. At £5k I expect everything to be flawless. And the fact they won't refund items that weren't needed is disgusting behaviour for such a big company.

I actually work in refurbing properties. I ordered a Selco Kitchen for a fifth of the price and they even offered a refund on some unnecessary items 1 whole year after I actually bought the kitchen.

Companies need to learn how to treat customers. I for one have ordered my last Wickes Kitchen.

All we wanted was a refund on the unopened and undamaged items that they decided we needed. It seems Wickes doesn't seem to have any people with a brain that understands common sense.

In addition to the response Wickes made on this review - their thorough investigation was the same email they sent us when we ordered the kitchen paraphrased below:

We're unable to provide a refund as it was over 30 days since we ordered the kitchen.

Don't seem to have these issues with B&Q, Selco, Screwfix, or Toolstation.

Nico was amazing. Although Wickes didnt have what we needed, she was extremely supportive and friendly

Ordered a kitchen from Wickes Oldham which was delivered promptly. Unfortunately when we came to install the sink it was broken in 2 pieces in the box.
Wickes website said I should go into the store I bought it from which I did. The lady in the kitchen design dept. couldn’t have been less interested and was absolutely no help at all which was disappointing to say the least.
A young lady on the checkout called Nico saved the day, she rang customer services for me there and then and got the ball rolling. The result was a new sink delivered in just over a week. She’s is a lovely young lady who has served me a few time, always happy always chirpy, always helpful. Thanks Nico, I may owe you a box of celebrations👍

I have been a Trade Account her with Wickes, since 2022, prior to this I buy from B & Q, and Howarth Timber.

Nico based at the Oldham, Lancashire :
- had vast amount of product knowledge, since I was confused by YouTube videos,
- was very polite and patient,
- was very helpful with my heavy trolley,
- saved me money with her suggestion, so I bought an alternative product from Wickes,

There have been 2 other staff members at the Oldham Store who are totally opposite, which made me go Wickes in Bury instead (past 6 months)- until I met Nico. What a star!!!

sent into the wicks branch at Oldham.
Was served by Nico, quick , efficient, and my materials were booked Asap for delivery. Brilliant!!

Everything was great including delivery except for 3 lengths of decking were faulty (1 split, one crushed and one chipped). I am managing to work around this but if I would have had room in my car I would have selected undamaged decking.

ordered easily and delivered quickly. may i say your driver Sohail Khan went above and beyond with this delivery he placed all the wood safely and made sure the pathway was clear, he is very professional and polite and an asset to your company. please pass on my sincere thanks to him.

Big thanks to sohail khan @ the Oldham branch. Quick and easy delivery. top stuff

Fantastic service from the team, especially Tracy, Gemma and Nick

Fantastic staff here made a few trips over the week starting spring projects Nic and Gemma were very helpful going above and beyond they seem to have everything in every visit and also helpful with a few problems I came across this store is my go to well done every one there a great experience all round

Served by Nico at Oldham, returned left over tiles that were purchased from Stockport, she rang Stockport and facilitated the refund, very helpful, courteous.

John in Oldham store made my Sunday morning easy for me as he was already busy stacking stock on shelves and still had a smile on his face when I asked him where 2 different items were and rather than tell me which isle like most he actually went to the location and pointed them out to me he was happy to help me and had a smile that made me smile too keep up the good work