Wickes - Perth Avis 

Marek at the Perth shop was extremely helpful, I had an idea what I needed but his knowledge helped me buy the right product. He took the time to listen and I didn't feel that I was taking up his time.

Thank you

Angie made my visit to your store in Perth very pleasant.She was very helpful in helping me to load my trolley with bricks etc.She helped me to take the trolley to the checkout.She is a credit to your Perth store. Thanks .

Was in your Perth branch, and needed help and advice with my project, Gary was very helpful and took time to explain what I needed and what was best to use. Massive Thank you to Gary and staff for the help.

Angie was very helpful and helped me get everything I needed great service.

Made a visit to wickes today was very disappointed as at least 4 or 5 assistants or managers discussing how everything went at christmas with no-one interested to assist very poor impression to customers,only person that was helpful was the chap at the till i think he maybe called andy

Worker is very helpful especially kyle, helped me find everything i needed with no issues

We booked an apppointment 4 weeks ago to have a home bathroom consult. On the day it was a no show. Phoned the branch who informed me the consultant no longer worked for them. Thanks Wickes.

The advisor at the store when I phoned however was great and apologised.

I would have given Wickes no stars if I could. I’ve been helping a 77 year old neighbour to try and reach a resolution with Wickes, something that’s proven difficult and frustrating at every turn. I’ve never experienced an approach like it. This is an unusual review as what I’ve decided to do is share my most recent email to Wickes, which has been rejected, in the hope this prevents anyone else experiencing what my poor neighbour has. Here goes, I’ve removed her name. I am writing on behalf of M in response to your recent communication. To be clear, this email does not constitute acceptance or rejection of your offer. As per your stated timeline, we understand we have five days remaining to respond formally.
It is deeply ironic that throughout this escalation process, Wickes has consistently failed to provide M with any clear timescales—yet now imposes strict deadlines on a vulnerable customer. This imbalance is both disappointing and telling.

Having worked in customer services for over 30 years, I can confidently say this has been the most appalling experience I’ve encountered. Wickes has repeatedly demonstrated a disregard for M’s wellbeing and for basic principles of accountability and care. The amount offered as an apology is frankly insulting, especially when contrasted with your CEO, David Wood’s stated commitment to a customer-centric ethos—a claim that rings hollow considering M’s experience and the many similar complaints visible in public reviews.

Your response fails to address several key concerns, including:
M’s direct feedback your Installation Manager, regarding what she was willing to pay for.
The unused fixtures and fittings still occupying her dining room, which she has been billed for.
Serious concerns about the legitimacy of the company you authorised for installation.
The troubling fact that M was signed up for credit without paperwork, signature, or informed consent.

M remains willing to pay for the following:
Toilet
Shower tray
Taps
Waste system
Shower screen
Delivery charges
50% of the Wickes installation cost

Based on her calculations, this totals £xxxx.xx after deducting the deposit.

This offer reflects a generous and sincere attempt to resolve matters, especially considering the material distress, disruption, and emotional trauma M has endured. Your Installation Manager witnessed firsthand the impact—M in tears on multiple occasions. Please do not underestimate what this has meant to her. She saved carefully from her widow’s pension, trusting Wickes to deliver a bathroom that would support her needs as she ages, and daily tasks become more difficult.

We ask that you review this proposal in the spirit it is intended and respond by close of business today, in line with the turnaround time you have set.

Sincerely
Lynn

Great service from A Reid as always!

The gentleman I spoke to initially was unable to answer my queries but was very helpful and friendly. He advised me to contact my local branch at Perth.
Jay Jackson at Perth was amazing and went above and beyond to help me.
Many Thanks
Bob

Martin and the Young lady on the arrival desk , helped me greatly with my bath room tiling project .Thank you , great service .

A gentleman called Jay served me he was extremely helpful and didn’t make me feel hurried especially as I wasn’t sure what I was looking for. It made my shopping experience most enjoyable.

Looking for corregated roofing sheets today.
Labels on product rather confusing compared to what was shown online. Great service from Edyta in explaining and providing clarity.
With this research and now fitting to plan, will go back and buy.

Edyta at the Perth branch was very helpful in helping me find the best option for my purchases of multi tools.
I would definitely recommend her.

From the first home visit, to ordering and any follow up question’s Daniel Luby our design consultant has been with us throughout. He listen to our ideas and inspiration for our bathroom design. He was able to give us a wide variety of options and suggestions. Daniel has been very professional and helpful throughout the design and ordering process.

The staff in the Perth store were very helpful, especially the member of staff called Ross! Thank you for your help and advice

I recently visited Wickes Perth to purchase flooring and I had the pleasure of being assisted by Edyta. From the moment I walked in, she was incredibly welcoming, knowledgeable and eager to help.
Edyta took the time to understand my needs, offering expert advice on the best flooring options for my space. She explained the differences between materials, durability and maintenance, ensuring I made an informed decision. Her patience and professionalism were outstanding. Edyta answered all my questions with clarity and even provided helpful tips for installation and care.
Thanks to Edyta's exceptional service, I left the store confident in my choice and excited about my new flooring.

If you’re looking for top-notch customer service, I highly recommend asking for Edyta.

I went into the kitchen displays, saw what I wanted and spoke to Daniel Luby the Design consultant and arranged an appointment to get the kitchen plan designed. He was an excellent designer and the whole experience was very good and professionally done, and I would highly recommend Daniel to friends and family.

Breast service and very thoughtful