Wickes - Plumstead Avis 

Frankie always makes my experience at wickes great, his help and his customer service skills are truly a credit to him and wickes, I don’t shop anywhere else knowing Frankie is there to assist me,
I hope he gets the credit he deserves

John Lait, the design consultant was ever so helpful in designing our bathroom and kitchen. He visited our property the same day to take measurements.
He supported us in selecting all the items and made very useful recommendations.

Excellent staff, very hardworking !!
Everyone was super helpful especially Bella, even though it was busy she still kept her cool and came across very professionally !
Store was very tidy as well :)

Had a lovely experience getting everything I needed from Samantha at the Plumstead store and she introduced us to John who we’ve ordered our kitchen from.

Frank was very helpful by offering me guidance on certain materials

Frankie was an excellent help, very polite and smiling always👌

Worker called Frankie, was big help and made my experience a lot easier

Unfortunately this was a terrible expereince for me. I made a phone call to the Plumstead store and was asked to wait for the appointment at home. I was left waiting indefinitely and was never informed that my appointment would not be honoured. This lack of communication and disregard for my time is unacceptable and highly unprofessional. I felt I was treated with contempt.

Disgusted – racial profiling & no respect

15+ years shopping at Wickes Plumsteadin SouthLondon, staff know me well as I'm a regular Trade Customer. On the 7th of June 2026: a poorly english spoken security guard followed me all round the moment I'd entered the store, stared at me several times to try and intimate me when I left after purchased goods on my trade account...he then came out & tried to search my coat/pockets without reason or authority. No ID displayed, couldn’t explain why...just found it amusing, deliberately covered his badge when I asked for details to take a photo. Went inside to complain — staff were completely unhelpful, said “maybe because you had a jacket on” and kept repeating there's been “lots of theft lately”. Absolute excuse. I was targeted purely because of my race Humiliating, disrespectful, no apology from Wickes management in fact the Duty Manager closed ranks and said he did a food job stopping me as that's his job. Terrible way to treat a long‑standing customer.

Great service from James at Wickes in Plumstead today. Such a lovely, helpful guy who went above and beyond to find what we were looking for, despite it not being readily available on the shop floor.

I need a brand new kitchen and wickes was the first company that came over. They arrived on Monday to measure and told us we will be contacted by Wednesday. No contact whatsoever. I tried ringing several times, no answer. I finally reached someone the week after and they sounded surprised I was even chasing. I asked about the next steps and mentioned how other companies have given me quotes etc. They said you can come into the store to design. I tried setting a date and they said I should speak to my husband and get back to them. I called again a week later to book an appointment, they said we will call you back in 5 minutes. They did not call me back. They simply do not want my business it seems. The worst customer service ever. I would not go with them.

Better late than never. We bought our kitchen in January but installed it at the end of April. George was very helpful in making the right choice even with our modest budget, and subsequently he was always ready to help when needed. Many thanks

Booked an in home visit at 14:30. Their rep (Paul) called 14 minutes before the appointment already sounding uninterested and with no intent of coming in. Wanted to see if they can get us to spend at least 10-12k minimum, trying to intimidate during the call and basically saying “you’re wasting my time if you don’t have this kind of money”. Very unprofessional. Ridiculous.

Terrible. George called us to say we had to visit wickes store first before he can come and measure. Our appointment was 2.30pm on Sunday 22nd March and we arranged childcare so that we could talk through measurements and options. When George Whelan called us he basically said “kitchen about £15k and bathroom about £8k and no point in coming out until we have looked at a brochure”. Won’t ever use Plumstead again. Going to a recommended consultant at Erith now. Both of our parents have used the home consultant service before and loved it but never had this experience.

George provided a professional, friendly and knowledgeable service in helping me select a new kitchen.

Amazing community programme. Bella was friendly, kind and helpful in dealing with our recent charity order. Always find the staff in this branch really helpful in general but their community programme really makes them stand out.

The guy was friendly but he told me I was "out of area" and he didn't start a new bathroom design. Instead he suggested I speak with the independent tradesman visiting my property. It seemed a cop out. I felt shoed away. I will say the guy was friendly but he didnt really listen to me. I left thinking it was a waste.of time.

After sending 3 emails changing yh

Good customer service, staff called RAVI was very helpful, patient enough to understand my frustration as he took genuine actions to help out on items I bought. He got it well resolved and I'm quite pleased