Wickes - Reading Avis 

I am a regular trader in this Wickes store, always have lovely faces from the women at the tills, and great customer service.

Always fast to sort out an issue, fast service and friendly staff. Steph who is one of the staff always goes above and beyond to make sure you have everything you need and always chatty and happy.

We had Simon and his team with Cosmin and George. They were fantastic. Very clean and efficient and professional.

Lovely team. Couldn’t be happier!

We are really happy with our new bathroom and the whole process was handled really well from our first visit to the final installation.
Our Wickes designer Natalia Cocos, was really helpful and knowledgable. We only have a small bathroom so options were limited but Natalia was able to help us make the most of the space, recommending tried and tested products and applying design techniques to make the room more functional and feel more spacious.
Our installer Jarek was also really good and we are very happy with the finish. He was helpful, friendly, and tidy. Our walls proved to be quite challenging once the old tiles and a window frame had been removed but they look really smart now.

Although Wickes is a known bathroom installer, I wasn't expecting much above standard when I decided to get my new bathroom with them. From start to finish the service I received was brilliant.

My design consultant, Natalia, was amazing. The design she came up with fit my vision exactly and she helped me choose some things I wasn't sure on. Then, once I'd signed the paperwork and we had the financing sorted she kept in touch to make sure the rest of the process went smoothly.

All the deliveries were organised for me, and in the case of one item that was missing from an order the re-delivery was organised without me having to lift a finger.

In terms of the fitting, the installer Gjorgti and his team were quick and efficient with the work and made sure to clarify with me on anything that wasn't clear. He went above and beyond with coming back at 9pm on the day the old bathroom was removed as I was concerned about a small drip from the old pipework onto the floorboards. They respected myself and my home and made sure to leave everything clean at the end of each day.

Natalia came back after the installation was done to check everything in case there was something I hadn't spotted and noticed a small issue with the sink overflow pipe, which Gjorgti then came back and fixed the same day.

My new bathroom is everything I wanted and I'm incredibly pleased with Wickes in every sense.

I am waiting on a delivery, when I called the delivery department for an approximate time I got no answer despite waiting for some time, I then called store to see if they could help again phone ringing but no answer.
Customer service lacking.

Helpful all the way through including design suggestions and colour matching and contrasts etc.
Although I understand that costs for specialist services such as plasterers, electricians etc. can be difficult the final costs were rather more than estimated but must say that it was well organised and a good result was achieved

2 items ordered via click and collect. When I got to the store only 1 item available no suggestion how to resolve the issue just, do you want the 1 thing or a refund?
Eventually agreed to send to me on next day delivery. Next day only 1 thing arrived. Contacted the store they had made a mistake, again. Would I like a refund or collect the missing item? Wouldn't entertain it being delivered. No offer of compensation and accused me of being rude. When asked how I was rude he was unable to justify his accusation.