Wickes - Rotherham Avis 

Myself and my Husband visited this store on the 1st December (evening ) to choose paint a young lady Lauren went above and beyond to help us we would like to say thankyou amazing customer service

I visited Wickes (Rotherham/Canklow) branch on 10/03/25 at around 10am
First off I encountered a very helpful chap who guided me to what I needed
I then went to pay and encountered the most miserable, rude girl.
Maria, dark hair, glasses. Now I don’t expect dancing girls, but a little common decency and a thank you goes a long way.
This girl never looked at me, had a face like a slapped arse, too busy chatting to her colleague and when I paid she just carried on. Horrendous customer service

Recently had a bathroom purchased and installed through wickes. Jonathan who helped us with the design and making sure everything ran smoothly was excellent throughout. Bathroom was fitted with precision. Would highly recommend.

Julie at the Rotherham store has gone above ans beyond customer service. After ordering from wicks website and dpd delivering me 5litre of smashed paint, when I rang Julie she instantly put aside paint for me, explained the process of claiming money back and saved a stressfull weekend of painting. Cant thank her enouh

Very helpful members of staff - Joe Michael - who assisted me to get the items I needed from the shelf and onto the roof rack of my car. A great asset to the store. Thank you!

I didn’t have high hopes for any company being able to come up with a plan that worked for my small square kitchen with three doors, two windows and wonky walls. It would have been any planners nightmare but Wickes designer, Jonathan Brayshaw not only came up with an extremely workable design but has been in constant touch throughout the fit out. When plans had to be adjusted slightly mid fit out and a component also had to be switched out he was there on both occasions ensuring that both matters were dealt with swiftly and to mine and my husband’s satisfaction, I can’t thank him enough.

We used Wickes kitchen fitters, Wayne and Reece, who pulled out all the stops to deliver my dream kitchen using their expertise and experience, suggesting options for the small details when I had run out of any decision making capability I may once have had. A great team to have around.

Overall it’s been a well planned and executed installation and I’ve felt that I’ve had all the relevant information I’ve needed, with contact numbers for additional support should I need it. I’m so pleased I went to Wickes.

Sales Assistant Emily S, assisted me to the highest standard. Pleased with the service she provided. All thumbs up. 👍 👍

Great service from Emily S helping me sign up for the trade card and pointing out office and the equipment I needed quickly. Super stuff will visit again.

Called in for some building materials and served by Emily S who was very helpful, polite and professional. I received very informative and helpful advise.

After recently buying a house that needs a lot of work I have been spending a lot of time and money in Wickes!

All the staff have been great at the Rotherham store but the one to mention is Phoebe she has always asked me if I’ve found what I’ve been looking for and if she can help at all even down to mixing me custom Dulux paints.

I’ve bought guttering, paint, brushes, screws, plumbing you name it I’ve had to buy it and Wickes has been great.

Thanks again guys and no doubt I will see you soon 😂

From start to finish this project has been a night mare if it wasn't for Andy our bathroom fitter we could have been ordering panels that wouldn't even fit up stairs. The panels far too big to get around stairs order cancelled to find out taps had been missed off original order. Delivery date confirmed 3rd Oct holiday booked at work to then receive. Text message delivery due 2nd oct thank fully the delivery lads waited until I finished work
Day of fitting bath too big won't fit numerous trips back and forwards to store to be told they dont stock them and offered something found in 1970 house
Now poor Andy has the job of sourcing a bath that fits our needs due to my partner having a stroke and loosing use of his left side. Back to store to walk out absolutely broken
NEVER AGAIN WILL I USE WICKES

Paul Nicholson has planned our kitchen for us at the Rotherham store and we couldn't have asked or dreamed for any better. Paul has given us 110% of his time, understanding and patience.
Paul came out to see us several times and has been happy to accommodate any changes we have needed to make.
The 2 reasons for us to have to cancel the fitting service with Wickes are:
A) Because the assigned fitter wasn't reliable, critiqued Paul (UNJUSTLY!) and wanted us to change things too much. We just didn't gel well.
B) Increased costs due to other personal circumstances including the deaths of loved ones and awaiting the paying out of inheritance's. Also a car that suddenly needed replacing Due to my disability.
Both myself and my wife have worked in public facing roles and my wife is from a Banking and sales background. Her motto for excellent sales staff is that people buy "from the person" selling "a great product".
She has stated that if she was still in the Bsnking world, she would head hunt him :)
We will continue, with Paul's support, go see through our project and will return to Wickes for the purchase of other items required.
The only feedback we both feel strongly about, and hope you will take on board, is that Wickes are missing a trick in not having their very own fitting teams. If we could have had your very own assigned fitting team in the Wickes trusted polo shirts, the trust factor of fitting would have been complete. Paul running his own internally employed team would be amazing!! This would be the true dream team.
Unfortunately for us, the finances have been hard to meet BUT Paul is AMAZING!! Don't lose him. We will be recommending him. Thankyou, Andrea and Davina Kulcsar-Leaning x

Worked here before Julie is amazing! So understanding and works very very hard. Very good people. Recommend to anyone !

Went into store today and got help from Phoebe and she answered all of my questions that I had. Will shop there again

Been an absolute nightmare. Bought a larder unit from there Maddison kitchen range in Rotherham store on 12/9/25
Doors not in stock so they ordered them for home delivery.
I have now had 3 separate deliveries by DXL and each time the doors have been delivered damaged.
I am now awaiting a fourth delivery and when speaking to customer services they still can guarantee that the next batch will be intact.

I will never buy anything from Wickes again that is delivered by DXL

The manager jade was very professional and helpful went above and beyond expectations 👏 thank you jade Anthony Riley

Emily S made it so easy to register for TradePro, ive been using you for years and if id known it was so easy I could have saved 100's of pounds.
Thank you Emily S. Great job 😄👍

Excellent service in Wickes today thanks to Emily S. She was so friendly and helped us sort everything we needed. She made our shopping experience so pleasant.

Emily S was very helpful and kind in helping me to decide on the colour paint that would match my tiles. She gave me the space and time required although there were other customers. Never felt rushed nice customer service with a smile and patience. Thank you

Amazing service from Wicks and especially Adam. He was so helpful. He is a credit to the store. He helped me obtain the items I needed and loaded them into the cR. Couldn't have managed without him.