Wickes - Rugby Avis 

106
•
TrustScore 4.5 sur 5

4,6

Technology Drive, Unit 1, Technology Park, Rugby West Midlands, CV21 1GN, GB

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Very helpful staff, I am new to DIY and didn't really know what I was doing( it obviously showed!) and a couple of members of staff (sorry didn't get names)asked if I was OK and if I needed any help.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Had excellent advice from floor staff member Michael about the right tap bits to buy. Really helpful.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ryan at the Rugby store was fantastic. We hate pushy salespeople and Ryan was far from that. We value honesty and he was really helpful when choosing our kitchen. He gave us the pros and cons, which i... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Visited the Rugby store today looking to purchase 5 litres of Dulux colour Just Walnut. Noted not on shelves but TOM asked could help and did exactly that. The colour we wanted was 'order on line for... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Quincaillerie
  2. aussi dans
  3. Magasin d'articles de salle de bains
  4. Magasin de matériel de cuisine
  5. Société d'énergie solaire

À propos de Wickes - Rugby

Écrit par l'entreprise

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Coordonnées de contact

  • Technology Drive, Unit 1, Technology Park, Rugby, West Midlands, CV21 1GN, Royaume-Uni

  • +441788536592

4,6

Excellent

TrustScore 4.5 sur 5

106 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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Comment cette entreprise utilise Trustpilot

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4,6

Tous les avis

(106)

14 656 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I came in looking for some paint for my…

I came in looking for some paint for my garden fence and was helped by Brady. He was excellent and extremely helpful.

18 juin 2025
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Réponse de Wickes - Rugby

Hi, Will. Thank you for taking the time to share your review with us. I'm happy to see that, Brady was extremely helpful during your visit to buy garden fence paint. Thanks again for your kind feedback. - Scott H

Noté 5 sur 5 étoiles

Carlos at the Rugby branch is always…

Carlos at the Rugby branch is always friendly, happy and helpful.
I really thought he was the manager of the store , he should be.
Always a fantastic service.

12 juillet 2025
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Réponse de Wickes - Rugby

We're happy to hear that you had such a positive experience. It's great to know that our team member Carlos made such a wonderful impression. We appreciate your feedback!-GS

Noté 5 sur 5 étoiles

Carlos in the Wickes Rugby store…

Carlos in the Wickes Rugby store provided me with a wonderful and great service. I totally recommend him.

11 juillet 2025
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Réponse de Wickes - Rugby

We're happy to hear that you had a wonderful experience with our team member Carlos at our Rugby store. We appreciate your positive feedback and recommendation-GS

Noté 5 sur 5 étoiles

Carlos he’s the best

Carlos he’s the best

11 juillet 2025
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Réponse de Wickes - Rugby

We're so glad you had such a wonderful experience! Thank you for taking the time to share your positive feedback with us. TW

Noté 5 sur 5 étoiles

Helpful Wickes counter

Their price is fair, the counter is helpful and nice

10 juillet 2025
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Réponse de Wickes - Rugby

We're glad you found our prices fair and our counter service helpful. We appreciate your positive feedback!
-AF

Noté 5 sur 5 étoiles

I’ve been using Rugby store for work…

I’ve been using Rugby store for work requirements for a couple of years now. Usually Carlos serves me and he’s always helpful and cheerful.
Easily the best person behind the tills.

10 juillet 2025
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Réponse de Wickes - Rugby

We're happy to hear that you find our service helpful for your work needs. We appreciate your kind words about the team member who assists you; we're glad you enjoyed your experience. TW

Noté 5 sur 5 étoiles

Great company .you will find everything…

Great company .you will find everything what you need in the store

10 juillet 2025
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Réponse de Wickes - Rugby

We're glad you found everything you needed in our store! Thank you for your positive feedback; we appreciate your business. TW

Noté 5 sur 5 étoiles

Needed a new kitchen ....

Needed a new kitchen and decided on one from Wickes at Rugby with the help of Calum. First time have used kitchen installers so was not sure what to expect. Kenan of Kenan's Kitchens came to see what was required and arranged a start date. With Mo's help the old kitchen was removed and everything stripped back ready for a fresh start. Kenan arranged for electrician to come and then the refit began. They both worked really hard in the hot weather to instal it.
I now have a lovely new kitchen.

2 juin 2025
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Réponse de Wickes - Rugby

We're glad you are enjoying your new kitchen! It's great to hear that the installation process went smoothly. Thank you for sharing your positive experience with us; we appreciate your feedback!
-AF

Noté 5 sur 5 étoiles

Fabulous customer service, James Rugby,thank you!

James, thank you so much for your help ,expertise and for wonderful customer care!
We will be back again!

28 juin 2025
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Réponse de Wickes - Rugby

Hi Jo, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with James in our store and that they provided you with useful advice. -AH

Noté 5 sur 5 étoiles

Ryan was amazing

Ryan was amazing. He came round to our house promptly and planned us a fabulous bathroom. Our bathroom is definitely quirky and hard to plan something in, we’ve been told previously that we couldn’t have anything we wanted. Ryan took the challenge and we were very happy with his attitude. Cannot wait to see the finished product.

7 juin 2025
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Réponse de Wickes - Rugby

Hey Leah, thank you for your five-star review, and I'm glad you enjoyed the service from Ryan throughout your bathroom design experience. Enjoy your new space! - Dylan

Noté 5 sur 5 étoiles

Wonderful Staff!

Ryan was so helpful and attentive whilst helping myself and my partner in store.

Rugby isn’t our closest store, but we were specifically recommended him by my mother-in-law and it was well worth the travel.

What can I say, a truly pleasant and hardworking young man, he made the whole process seamless. We will definitely be back!

If you want any help with kitchens and bathrooms, Ryan is your man (plus he might show you pictures of his beautiful cat Freya).

Thank you again, Ryan.

2 juin 2025
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Réponse de Wickes - Rugby

Hey Jo, thanks for your positive feedback, and I'm glad you enjoyed the service from Ryan in our Rugby store! - Dylan

Noté 5 sur 5 étoiles

Ryan, a top guy

Ryan gave me the best bathroom consultation to date, he didn't push unnecessary add-ons, and is a really pleasant guy.

27 mai 2025
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Réponse de Wickes - Rugby

Hi David, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Ryan in our store and that they provided you with useful advice. -AH

Noté 4 sur 5 étoiles

Design and installation went well

Design and installation went well, just let down slightly by a faulty cistern that took 2wks to resolve.

11 avril 2025
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Réponse de Wickes - Rugby

Hey Steve, thanks for your positive feedback, and I'm glad you enjoyed the service throughout your design and installation experience in our Rugby store! - Dylan

Noté 2 sur 5 étoiles

Timber warps

I am fed up with buying timber from Wickes that warps and twists after a few days in dry storage. I had to set aside 5 8 foot lengths of 2x4 today because of a 20 degree twist from end to end.

2 avril 2025
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Réponse de Wickes - Rugby

Hi there, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this order. This is not the level of service we try to deliver here at Wickes. - AH

Noté 5 sur 5 étoiles

It was a good experience for my partner…

It was a good experience for my partner Val Kilmartin,to purchase our kitchen from Wickes.Puspa my designer helped us to choose what was right for us,and make the most of the space we have.
Kenan Kitchens from Coventry were the fitters who did a great job.My kitchen is just what I wanted.

10 mars 2025
Avis spontané
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Réponse de Wickes - Rugby

Hi John, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Puspa in our store and that they provided you with useful advice. -AH

Noté 1 sur 5 étoiles

No help offered to carry 8 bags of topsoil to car.

My husband visited the Rugby store today 24th March to purchase 8 bags of topsoil. He was told “help yourself”. My husband is 80 next month and was offered no help carrying the bags to his car. This left him extremely breathless as he has a bad heart. Disgusting

24 mars 2025
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Réponse de Wickes - Rugby

We are truly sorry to hear about your husband's experience. We understand your frustration and disappointment. We value our customers and strive to provide excellent service. We have sent a request for more information via Trustpilot so that we can look into the situation. - SW

Noté 5 sur 5 étoiles

New kitchen

We bought our house and the kitchen was dated and not in a good working order so we decided to make a change, we went to see Calum at Wickes in Rugby who immediately settled our nerves with such a big project and helped us right from the off with all of the information. He then came out and totally designed our kitchen including relocating the cooker area from one side to the total opposite side. Calum arranged everything all we had to do is choose our new kitchen and what we wanted in it, Calum and the team (Marc the project manager/fitter, Gaz the plumber, Aaron the electrician and Gaz the plasterer) completed it with outstanding professionalism. We are extremely happy with the results I’m definitely going back to wickes when I need my bathroom doing. ⭐️⭐️⭐️⭐️⭐️

10 mars 2025
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Réponse de Wickes - Rugby

Thank you for your five-star review! We're thrilled to hear that you had such a positive experience with our team. It sounds like you were in good hands with Calum and the rest of the crew. We're so happy that you're enjoying your new kitchen and that you're already thinking about your next project. We look forward to helping you with your bathroom renovation in the future! - SW

Noté 1 sur 5 étoiles

Go to small local shops instead

As it turned out upon delivery 3 massive worktops were delivered uncut and the delivery team was not able help with it at all despite the store assuring us they would. They also said that they won't carry those upstairs as they're too heavy. On top of everything there are missing screws and connectors for all the cupboards we ordered.

8 mars 2025
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Réponse de Wickes - Rugby

Hi Patryk, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this order. This is not the level of service we try to deliver here at Wickes. - AH

Noté 5 sur 5 étoiles

Ryan at Rugby branch was excellent

Ryan at Rugby branch was excellent. He quickly grasped what we needed and didn't try to 'upsell'.
Very knowlegeable about things that the average customer might not think about. eg power requirements of double ovens etc. he communicated every step of the way and was very willing to come out and measure up for us. well done and thank you, Ryan

25 février 2025
Avis spontané
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Réponse de Wickes - Rugby

Hey Mark, thanks for your five-star review, and I'm glad Ryan was able to help you out in our Rugby store! - Dylan

Noté 5 sur 5 étoiles

Great experience from start to finish

Great experience from start to finish. Very friendly and professional. The fitting was finished to a very high level and we are really pleased with the result.

13 janvier 2025
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Réponse de Wickes - Rugby

Hi Carol, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

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