Wickes - Rushden Avis 

So happy with our visit today, and very happy that i was served by brilliant Sophie! It’s so nice to see a friendly, smiling face in customer service nowadays and Sophie definitely delivered that. She even complimented my little girls sparkly shoes! My daughter was over the moon and wouldn’t stop going on about the “nice lady at the till.” 🤣❤️ Would definitely recommend this store. Keep being brilliant Sophie!

Just had Jay mix some paint for me,got to say he was so helpful felt like he went the extra yard to help,

Sophie was really helpful, she helped us with exactly what we needed, customer service was brilliant. Very polite!! pleased with our visit❤️

Rachael was amazing with the specific design we had in mind. She managed to give us everything we wanted appliance wise. All done with a great sense of humour.

Going into my local wickes store, I needed some help placing a delivery, thankfully Emily was there! She was an amazing help and did it all with a smile

Dana was very helpful and considerate when I needed to exchange an item with no receipt.

I came into store and couldn't find what I was looking for, I spoke to a lovely lady called Donna who was most helpful in assisting me with locating what I needed, thank you Wickes.

Very well organised store with helpful staff, Donna was happy to help and knowledgeable on which products might best suit my needs

I came into my local Rushden Wickes today to get some pebbles I needed for my back garden. I had my daughter with me so I asked for help when I got in with loading the trolley, a nice girl at the till called for someone and they came down to help. When loading the pebbles a couple of the bags split, this wasnt the fault of the gentleman helping, the bags seem to be awful at holding the pebbles and he tried his best to get them scooped up into another bag for me. He said that the bags do split sometimes and he apologised, its not his fault though. He helped me to the car and even suggested putting another couple of bags in my boot to put the pebbles on because i had just had my car cleaned. I dont wish for my score to reflect poorly on the store or the young gentleman helping me, but the bags were awful and should be thicker to withstand the weight of the pebbles inside, they went everywhere and made a mess that seems avoidable. I did say I'd write a review to have my say about these bags, so I do hope this doesn't go unnoticed. I do apologise I didn't get the gentleman's name but he was very thoughtful.

Aiden dealt with a return item which we were struggling to work with. He delayed his lunchbreak to help us with our issue. Aiden was polite, friendly and very helpful. It was refreshing to receive such brilliant service.

I was exploring having my kitchen refurbished and looked at several companies. I had home visits from two and decided that Wickes of Rushen was the favourite.

The Design Consultant was Rachael Scott and from the home visit to my decision to place an order she was brilliant. I had hers change the original design several times which she did with patience and skill. She was extremely helpful in assisting me in choosing cabinets, worktops and tiles.
There was no attempt at a hard sell, just careful listening and gentle suggestions.

I did place an order in the end not just because of the good value of the cabinets and fitting costs but the service which Rachael provided. I highly recommend her as a credit to the Company

Poor quality, I ordered 2 colour kitchen and I have couple mistake order pipe but I tell him I will not used, he ordered wrong decor colour, wrong soft close quantity he said it's system error but he do bad job. After months still I can't get my proper decor to finish my kitchen

I was served by Donna, she was most helpful, and very pleasant, nothing was too much trouble, and she soon sorted things out for me .

OK so went into the wickes in Rushden today to make a order for delivery to London. Donna was the lady who delt with me and she was very polite and helpful and made it all so easy.

Absolutely DO NOT buy a Wickes bathroom.

Wickes Rushden: Design issues from a supposedly experienced designer (including but not limited to a bath the wrong way around costing me money for extra plumbing, sending me TWO, yes two, waste kits at £125 each for a single bath, which were both incorrect anyway (the actual one I needed cost £35 and was supplied separately by my fitter)), countless damaged items, missing parts from an overly-priced shower screen, countless revisits (at an additional cost to me) for the fitters to keep coming back.

When I turned up at the store for a refund on the wastes, one was refunded but I was palmed off by saying they needed “a code” to refund the other one and to come back. When I came back the manager couldn’t get the code so two wasted journeys… it’s a refund for an incorrect item!!!!! I have consumer rights!!!!

When I complained, they inappropriately sent my complaint directly to the person I complained about breaching the furniture and home improvement ombudsman FHIO rules on impartiality because apparently “the complaints team don’t deal with complaints”.

The laugh is, three of four fitters I contacted refused to fit Wickes’s bathrooms. Stupidly, I didn’t see the light and cancel the bathroom. Lesson learned on listening to the professionals — now all four of the fitters I contacted won’t fit a wickes bathroom, as the ones I used said it’s a complete joke and they’d never do another one again...

I havent listed all the issues by the way. If you’ve got this far and you’re still thinking about going ahead, more fool you!

Annoyingly, their customer services team think it’s appropriate to ignore emails! Two weeks I’ve been chasing for missing parts for my £550 shower screen and they’ve ignored all my emails.

Do yourself a favour, save pulling your hair out and don’t bother with wickes bathrooms. Wish I’d just chosen to bath in a puddle or a nearby river instead.

What an utter disgrace the Company and the whole process has been…!

Shop here regularly, always find everything I need. Staff always very helpful

Went to Wickes in Rushden over the weekend, the store was clean and tidy. I found everything that I wanted.

Online they're hopeless. Ordered several bags of gravel to be delivered day before the job. Local Wickes as usual doesn't have any stock so online it is. The tracking says delivered by Wincanton. Now the thing is somone was at home all day, often more than one person and we had the usual deliveries so no excuses. By 7pm no delivery and of course customer services shut. Now, I've
Got mates coming round to help do this job but no gravel and little to no help to sort this issue out. Wickes are very happy to take my money... Gravel apparently delivered according to their system. I'll let Paypal recover the money from these chancers - worst of all a complete lie about delivery, I despise liars! Wickes? never again!

Update, customer services never got back to me, 10 mins wait for return call huh? I call 3 hours later to chase up. Person I spoke to was plain rude saying I should have called the day of the missed delivery to chase it. 7am-7pm was delivery slot and no customer service response after 7pm. The bloke was just plain rude. Wickes you should listen to my calls.

I'm thoroughly peed off with how this has been handled and won't shop there. Ironically putting in a new kitchen this year and won't be asking Wickes to quote. 20.00 of lost gravel and cr@p customer service just cost you 25k ish in kitchens...

I have recently moved to Wellingborough and I have visited the Wickes in Rushden on several occasions. The staff are all lovely and helpful. However, I have to give a really special thank you to Donna, Joe and Ben. They have gone above and beyond to assist me with things I needed to do up my home. They were patient, helpful, kind and friendly.
A big thank you to you all :)

Donna was extremely helpful, great experience and amazing customer service.