Wickes - Stirchley Avis 

Dave D was welcoming and open to help me navigate the flooring section! I am new to the measurements and differences in styles and he helped me pick the right flooring for my budget! One of the most helpful staff I have met so far and I will be back to the paints next.

I don’t usually write reviews, but I’m so impressed with the quality of service that a member of staff continually provides at the Stirchley branch. I’m a regular customer and I have to say he is always friendly respectful and goes out of his way to be helpful. Nothing is too much trouble.
Thank you Dave D.🙂

Amazing service from Omran from the Stirchley store, really helpful. Store manager Jon was a great help too would shop again!

I was yesterday to Stirchley to check Plywood and OSB. The security guard told me there were just 10 minutes lest, it was decent and I had enough time.

After I finished looking at all options the same security lad came to me and said "Chap!, is over!".

I felt absolutely offended by the guy. I'm 51 years this week and the lad looked in his 30 maximum. I told him that it was very disrespectful to address an older person like this, it was extremely rude, not only like a person but also addressing this to a customer. He didn't apologise but he kept his determination.

I just ignored him and left the shop, I hope to never return again. If security agents pick-up on customers on their whim, I doubt those businesses can thrive.

Julie Lovell made some great suggestions which I've incorporated into my design. She also included my trade discount and boxing day discounts. Thanks Julie.

I was dreading going in store to try & explain what I was after…
Seriously shouldn’t have worried at all!
When I got there, Julie had nailed the design of the kitchen I wanted - and all from a 5 minute phone call following a home visit to take measurements.
Painless, exciting and I’m one happy bunny!

Went in store to buy a toilet it wasn't stocked on the shelf Neil went out his way to get it from the back and helped me load it in my car he was very friendly and professional he is a credit to the store

I recently visited your Stirchley store with my with my wife to look at the kitchens on display. We spoke to a lady called Julie Lovell who from the start was very pleasant and professional about what we wanted from our kitchen. Julie arranged a home visit to measure up for a new kitchen and left after arranging a meeting at the store later that week. We met Julie in store and she showed us the design that she had done, it followed exactly what we were after, she met every expectation we were after. We purchased the kitchen then and there with the delivery date all sorted, and I left the store with a very happy wife.
We found Julie Lovell to be a very professional and pleasant person in dealing with our new kitchen.
Many thanks for all the help.

Very professional. Keeps us informed- respectful of our property- advised us of options.

Came to buy some hardware for new doors at Stirchley today but needed some help.
Jaz came to advise me and without his time and very friendly and expert help, I am sure I would not have purchased the correct items.
Lady 057 on till 3 ( time 11.14 ) was very helpful as well
Great service!

I came into the stirchley store to buy paint. The store was short on staff so I approached the tills where I was served by Brian he got some one to cover him on tills and mixed my paint he then took me back to the till and served me throughout he was friendly and chatty excellent service

Deepak @ Stirchley store at kitchen department was very helpful and friendly he was professional

I went into wickes stirchley Birmingham today, and the guys man on the till was very rude. No pleases all thank you. And when another member of staff, came to the next till, he completely ignored me. 😡😡😡😡

The manager of this store (Shelly) has outstanding customer service skills. I had a problem with some tiles I had purchased and I needed to return them. Shelly and her colleague went above and beyond to help me and resolved the issue without any hesitation.
Give Shelly a raise immediately! You won’t find a better store manager to represent the store. Thank you again for a 10/10 customer experience. I will be recommending to all my friends and family :)

Needed some paint mixed,shelley was very helpful, and polite.

Shelley was amazing helping me to source a gate so that I could secure the garden urgently for our rescue dogs. She was, knowledgeable, helpful,pleasant and polite. A real asset to the Wickes Stirchley store.

Went to Wickes yesterday to pick up some stone chippings. A very helpful employee there called Dave made the experience for us. They didn't have any stock on the shelf but he went out of his way to help us by loading up our trolley from the stock they had out back, and even helped wheel the trolley to the car and helped us load the car. He was friendly and polite. We didn't purchase enough first time and he did exactly the same when we returned less than an hour later. I don't normally write reviews but he definitely deserves credit for his attitude to customer service.

I must say that each time I have been to Wickes in this past year for renovation supplies I have been met with helpful staff and no shortage of excellent supplies. Dave in particular these last few months has always been on hand with his wealth of knowledge on items and what I would need for our home projects. Yesterday I came in at lunchtime with a bathroom pipe query and Dave was working and kindly advised me on firstly where the fittings were and advised me on the pieces I was purchasing. In today’s world it is extremely hard to get good customer service and I am always grateful for when I see Dave at Wickes as he does go above and beyond and that is something Wickes should be very grateful for as it makes the customer experience much more enjoyable and less stressful for us who don’t know all the diy answers. Thanks again to Wickes and Dave in particular, I’ll be back next week!

Absolute fabulous experience today at Wickes Stirchley all thanks to Leame, she really went above and beyond to help me order a lot of materials! What an asset to your company! I will be back!

Excellent customer service and the staff are really welcoming and helpful.