Wickes - Sutton In Ashfield Avis 

Friendly staff helped me find what I needed.

Purchased 2 tins of Dulux paint and the lid came off in the boot of my car and the attitude of a member of staff was quote “as soon as you walk out of the door it’s not our problem” so I complained to head office they said yes we can sort it out send proof of purchase and damage done which I did turns out the email address was a chatbot and no matter how many times I sent the information it kept asking for some obscure information without going forward so I emailed head of customer service which a solution that would have cost Wickes about £40 she never even acknowledged my email, I will never use the again or recommend them

Great customer service and very helpful where needed and requested.

After endless phone calls to replace a faulty kitchen drawer front from may onwards..a lovely young woman picked up my complaint end of July and sorted a new drawer front for me and a fitter .. I am delighted to say the young lady .who is with the ‘Customer Care’ team .Layla Kinch was very helpful I cannot praise her enough so well done wickes for having her on the team !! Sue Lindley .

We recently used Wickes for our new kitchen and couldn't be happier with the service we received. A huge thank you to Neil and Sally, whose expertise and guidance made the whole process smooth and enjoyable. They really took the time to understand what we needed and helped us design a kitchen that's both beautiful and functional. Their attention to detail were invaluable. Highly recommend!

The gentleman at wickes,Sutton-in-Ashfield was extremely helpful. From the initial phone call to the store,to my actual visit to the store as I needed to swap an item that I bought by mistake. He even took the time to come over and speak to me regarding my purchase

Dylan has been super helpful and ensured we got what we needed. Even though it was not a quick find, he went above and beyond to find the right article for us. Definitely a great experience

Upbeat and a pleasure to talk to. Sorted a return no question.

Very helpful staff. Michelle at the Sutton branch helped me load my topsoil into the car!

Went into Wickes at Sutton in Ashfield to look at some kitchens. Neil stealthy approached us to see if he could help. We explained we were looking purchasing a new kitchen. He showed us some in the showroom and said to find him if we needed him. No pushy sales. We spoke to him and made an appointment for Neil to come and measure up. He arrived promptly He listened to what we wanted, he gave us ideas. The following day he emailed the design and asked for our thoughts. We had a very positive experience. Neil was friendly, polite and professional. He calmed anxieties. Looking forward to the kitchen being fitted.

I had great assistance when sourcing some of the products and felt the store team were invested in our project. The process right through to delivery was informative and accurate.

Thank you Carl.

Richard came to do the plan for the bathroom - he was helpful and professional throughout. Josh from Hickling Heating Ltd completed the installation. Despite numerous setbacks because of previous workmanship, Josh was calm and pleasant throughout. He completed the job to a very high standard; he clearly takes pride in his work. Thank you for our new bathroom!

Dylan and Heidi were particularly helpful

After receiving several quotes from different bathroom companies, we visited Wickes, and as soon as we met Neil, we knew we were in safe hands. Neil is a top man; he is friendly, and nothing is too much trouble. Thanks to him and Russell, who did a fantastic job of installing the bathroom, we are well pleased.

I received excellent help from Heidi choosing some paint to match my cushion, she gave me professional advice and also advised me on the offers, carried my purchases to the till and was very friendly.truly impressed.

Michelle at the Sutton in Ashfield store was brilliant! She went above and beyond to help colour match the paint I needed. Her politeness, kindness and knowledge of paint was spectacular. I hope she gets the appreciation she deserves!

I was served by Dylan who told me he had recently moved from Middlesbrough. He was exceptional, went above and beyond to try and help me and even helped carry 20 plasterboards into my Van. I was going to buy from B&Q but he was so helpful, bought from Wickes.

Brilliant customer service with a smile from Heidi

I would like to say a huge thank you to Aimee at the Sutton in Ashfield store.
Very helpful, very polite and took the time to give my Dad and I exactly what we went to Wickes for.
Aimee found the paint colour and mixed it which was spot on.

We went into the store today for some screws for some garden decking and Dylan was really polite, helpful and kind. Appreciated the help lots and now we have made our garden look great! Many thanks to Dylan and Wickes sutton in ashfield.