Wickes - Widnes Avis 

Wickes Widnes - New Kitchen
Following on from the excellent kitchen design with Lyndsey Matthews we now have our beautiful kitchen fitted by Kevin Bingham and his team.
Nothing was to much trouble for Kevin, with tweaks here and there readily accommodated.
A big thank you to all at Wickes Widnes.

Ben our designer made a vision into a reality 😁 Ben is so friendly, helpful with a fountain of knowledge. He guided us, advised us & gave us everything we asked & more.. Thank you so much!!!! 10/10 🌟👏👏

From browsing in the showroom to being booked into appointment to designing the kitchen and all follow up we were really well taken care of day Dave and Aimee from the Widnes store. This is an incredibly friendly, patient and importantly for us non pushy environment where we have received excellent advice, flexibility and design services with lots of variants and flexible options being shared. I would recommend Dave’s design expertise, as, based on my previous experience he offered intelligent and smart solutions that solved challenges and resulted in a design that was brilliant and not anticipated - I would absolutely recommend the widnes store for design services and Dave and Aimee specifically!

Hi we got are kitchen designed at wickes from a designer called Ben he was great and very knowledgeable. And listened to exactly what we wanted and provided it in the design. And kept it with our budget.

100% Happy with Kyle
He helped my daughter while looking for a kitchen Thank you Kyle He is an asset to the company x

Customer service was fantastic . I was after a certain pain that the store had in stock and they kept it aside for collection and they called me twice to confirm collection.
Angela was fantastic

I have no words for the awful service that I have (not) received from Wickes in Widnes. It was a bathroom renewal. It's been a month since they started (on the 4th of November) and I still don't have a bathroom. I was threatened by the installer and Wickes didn't care at all. They highly recommended to let that man into my house again if I wanted to finish this quickly, which I (of course) refused. It's been a month now, people keep coming and going, they look at what's left to do and say that it's way much more than they were told by Wickes, and then they disappear. I'm classified as disabled according to the law, I have a young child and I haven't had a bathroom for a whole month. I was told that since I have a toilet downstairs, this is not classified as urgent. Apparently, washing yourself or your child is not essential. I can't take this anymore and no one answers my questions, they keep sending me template emails which tell you nothing at all. The project was completely ruined and I'm going to hate the final result (if this is ever finished). Avoid at all cost if you value your mental health. Definitely not worth the price. They completely ruined Christmas for us, as we have to constantly change plans to suit their needs for no reasons, as they haven't done anything yet. I'll have to explain to a young child why we can't spend Christmas with our family this year thanks to Wickes, as our family is abroad and I can't just book a flight for us and leave the house in such awful conditions, with people planning to come to assess the job every week with very short notice. This is getting ridiculous. I'm paying the price for Wickes not being able to find professional and honest people as subcontractors, as they let into your house people who threaten and intimidate you instead

Two exceptionally good workers, very pleasant all the time they was here. Good time keepers and the workmanship was excellent. Finishing result of the kitchen is outstanding. Would definitely recommend

Came in to look at bathrooms , was greeted by a lovely guy David Francis. We told him what we were after , has measurements with us but to be sure David offered to come and check them for us , glad he did as we had measure wrong . Made an appointment with him to design our new bathroom. David gave lots of advice about different things and shown us different setups . We choose which one we wanted . David told us everything we needed to know about delivery. Everything was delivered when it should have been . There was no damaged or missing parts which is a bonus . All in all we had a great experience with Wickes Widnes . Would highly recommend them.

Firstly, the positive. Bathroom was designed by Lyndsey Matthews from the Widnes store. Great experience, would highly recommend Lyndsey.
The bathroom was delivered on time and everything went smoothly. Again, good work from the Widnes team.
The negative. The quality of the installation was possibly the worst we have ever experienced from a tradesman. Grouting and sealing were both awful. Numerous chipped tiles. All 'cut' tiles are terrible with chipping on every one. One cracked tile. These were 600x600mm tiles. Radiator wobbling and not secured. Shower tray not central. Floor creaking in a disturbing way. End piece of units incorrectly cut and the fitter covered the mistake with sealant. There were numerous other issues, too many to mention, including a major leak during the installation (I had to repaint a wall in the hall due to water damage), and the varnish on our oak staircase being stripped away when the plastic protection covering was removed. We refused to sign the job completion form.
We went through the normal complaint procedure, and after a visit from the area manager, and subsequent emails, it was agreed that the bathroom needed regrouting and resealing, some tiles replacing, and one or two other items addressing. No mention of some of the issues. (eg shower tray and creaking floor). We were also asked to sign the job completion form in order to reallocate a new installer. We actually believe that this form needs signing in order for Wickes to activate the credit agreement and start taking money from us for this awful job. This form only gives 3 options to tick, none of which are appropriate to our situation. Because of some of these issues, we requested a phone call from Wickes, and gave them a couple of dates to call us. Both dates have passed (two weeks ago), and we are still waiting to find out how we resolve our issues, and get the bathroom we expected.

From design to installation we felt we were well looked after, we not only had a kitchen fitted but also knocked into two rooms all tradesmen were coordinated by our fitter Arthur Miller. David Francis at Wickes Widnes designed a beautiful kitchen for us. Nothing was too much trouble. All involved were very professional, quick, efficient and friendly.

Absolutely fantastic service provided by Kyle! Couldn’t have helped my mum any more, getting a trolly and carrying a big heavy unit to the car! Thankyou

I shop in Wickes (Widnes) a lot and I always find the staff to be very friendly and helpful, especially Angela and Julie. I would give this store 10/10 for customer service.

I have dealt with Wickes Widnes and have had the most stressful experience. There whole system is floored. Customer care non existent. I am paying nearly £12,000 for en-suite which is not finished as plan projection after dealing with at least 6 members of their customer care team they Derek has emailed me to say my complaint is not going any further even though my job is not as final photo plan and that the job is now signed off meaning that the finance will kick in October. I have requested proof of why the job is signed off and as yet not received any. Wickes have signed off my job on their own without consulting me as I keep sending emails to say I am not happy and on no circumstances should this job be signed off as acceptable. I have dealt with at least 6 members of the customer care team who acknowledged that until I was happy the job would not be signed off. So can someone explain why this job is signed off by them. I have a large sink top and plinths to be replaced which I am storing in my dining room at the moment. My advice to anyone thinking of dealing with Wickes is do not going by the experience I have suffered I would keep clear of giving them any business. Even the designer at Wickes Widnes that we dealt has agreed that the job should not have been signed off.There was problems at the beginning because the plastic for behind the shower did not match the grey tiles but I as assured that the one I chose would match. I contacted Wickes and they said that the one I had ordered was correct so we continued with the job. Next step when the job was supposed to be completed and the installer had left we noticed that the job did not match the original picture specification we had received from Dave in the shop. The problem was that the installer had not bothered to put a plinth each side of the unit and this meant that the door on the right hand side just went straight into the wall. The right hand side just had a plinth just placed with gaps and then the large base plinth did not look good at all. I phoned the installer and he suggested that I purchase a unit for the left hand side and he would fit it at a cost I could just have this side open to put a couple of ornaments in. I mentioned that the job was not as the picture and he then said he would fit the unit (again I should purchase) and he would fit this for free. I came off the phone shocked this job has cost me nearly £12000 with additional cash payment of £1200 to the installer for fitting the ceiling and plastering one wall. I contacted Wickes on several occasions explaining all different people promising to sort out my problem but nothing happening. Basically the units need to be taken off realigned and the tiles and mirror all need to be redone as the mirror and sink would need to move to the left approx 4" to ensure the plinth on the left and right hand side matched. I was constantly complaining. Dave the original designer came out to view to job and agreed it was unsatisfactory and took photos to send to Wickes to tell them the reasons the job was not to be signed off. On 21st September me and my husband went into the shop to discuss with David who said that he had told Wickes the job was not suitable and that Wickes had been in touch with the installer who said that the mirror could not be moved as no flexibility but he could drill more holes and move the mirror and just plug up the tiles damaged. This meant that I would never move the mirror in the future. What type of installer tells someone who is paying so much money for a good job that (a) put some ornaments in the gap (which should not be there) and (b) I will drill more holes and plus the original ones behind the mirror.

I have contacted Wickes so many times. The original chap I was supposed to deal with was Derek. As far as I am aware he was off for all of the period I was complaining so I spoke to at least 6 members of the customer care team. Derek has recently returned and my frustration was to take all the fittings out and give me my money back as job was not to my satisfaction. He came back and said this was unacceptable but the job is now to be signed off as acceptable. What type of company does this without even sending someone independently out to view the workmanship. I see and hear Wickes being advertised and I just want to say your advert is lies.

We've had to put our kitchen on hold but needed some measurements for the installation of a new gas boiler. Lyndsey Matthews was so helpful, friendly and professional. She was able to give me all the information I needed which will also be really beneficial when we return to Wickes to finalise our plan and arrange installation.

I was greeted as soon as I walked in by Kyle and he then took my order for my new shed which he has organised for when I needed it to be delivered. Great friendly service with efficiency. Great job Kyle

I would like to thank the designer David Francis at the Widnes store for being so helpful understanding what we want and need and listening.

I am disabled and he took all this into account when designing our bathroom and kitchen and toilet, nothing was too much trouble and I have to say how talented a designer he is.
I would recommend his services at Wickes as nothing was too much trouble and was in our budget and no trying to sell over. Thank you for such great service.

Had a great experience with Wickes bespoke bathroom design consultation service. Our design consultant Ben was friendly and very knowledgeable. Ben listened to our ideas and requirements for the bathroom. During our consultation a a 3D visualisation of the proposed design was provided. We were able to talk through the design, selecting fixtures and fittings to suit our personal tastes. Would highly recommend this service.