Wickes - Winnersh Avis 

Now waiting for more than a month for a £900 refund on bathrooms items that were returned to Wickes Winnersh as they did not fit- Gordon took the wrong measurements. After spending 11k on a a new bathroom, I am proceeding with legal action to recover the monies owed.
Numerous phone calls, emailed and 3 visits to the store have resulted in being ignored.

Ordered an item for collection at Bracknell, we are from up north and accidentally went to the winnersh store to collect. The staff in there couldn't have been more helpful. We have never been treated so well. Our usual store is Chester and I can honestly say they put you to shame Chester. Thank you Winnersh.

Great customer service.
Staff name: Nina

The Reading store today was greeted by Nina who was exceptional in her customer service

Laura on the till was amazing - very helpful, knew exactly how to process a gift card (first time a member of staff hasn’t struggled) and even got me help to load my shopping. 5 star service from Laura

We have just had our bathroom completed and from start to finish it was a fantastic experience. Our designer, Gordon, couldn’t have been more helpful and was incredibly patient with us over several appointments whilst we got our design exactly as we wanted it. He offered loads of helpful advice and made the whole experience enjoyable. Our fitter, supplied by Wickes, called Jarik (Jaroslaw) was also excellent, incredibly helpful offering more advice, friendly and has done a really great job. If I ever need another bathroom doing I would most definitely use Wickes again and wouldn’t hesitate to recommend.

I needed help with sample pots for paint and the lovely Laura called somebody equally lovely whose name I didn’t get to help me thank you both

Shelves are always well stocked.

Laura is always a delight to be served by. Friendly, cheerful and welcoming

Really pleased with the experience! Most amazing ladies at checkout, Nina stood out with amazing customer service and enjoyable banter. Thank you Wickes, thank you Nina and Laura!

Amazing service by NINA at wokingham wickes.
She set me up for my trade account and was extremely helpful and kind throughout the interaction. Will visit again.
5/5 stars

Nina was really helpful and helped us order so many things, she showed us full support throughout and really helped us

Thank you

This is a tricky review to write. There are heroes, and mysteries. Settle in...
I'll start with the plan. We needed a shower room, mostly for use by our disabled son. The Wickes service offered the right shower, raised loo, controls, nonslip surfaces, etc etc. And, their marketing tells customers this: "From planning and design to installation and aftercare, we’ll help you through every step of your journey."
Except that's not what happened.
Hero 1 - the designer. He has gone out of his way to 'pick up the pieces' from the stock picking and delivery services, who delivered a random set of goodness knows what to us, at equally random intervals, some broken, some the wrong part entirely, etc.
Mystery - the store manager. We wanted a very simple thing to give an answer to, but the Designer wasn't there and nor were any design colleagues. We asked the store manager. He told us he was going to ask someone to assist. Didn't. Just left us standing for ages. Took no interest whatsoever in anything his store was doing, or assisting anyone in the design side of things. Felt like we'd stepped into interdepartmental hostilities somehow.
Hero 2 - the Installer. An independent contractor who was magnificent - he took on the challenge of putting together an actual shower room as per the design, using skill, judgement, shopping for parts himself, and working with us to sort out endless problems from the Wickes central end of things.
Mystery: Customer support are divided into some sort pre, during and post-installation teams. They don't really work together, or with any other department, as far as I can tell. One ignored us completely for the first few weeks, only answered about one contact in five from us, and then told us info that was just plain wrong for much of it.
There was a third hero - one of the post-installation customer people who took ownership of the last of the extraordinary situations we'd been left with, and worked with the Designer to get it sorted.
Elapsed time, weeks longer than originally forecast.
Can I recommend them generally, based on our experience? No, afraid not. Though the designer was great, and the contractor was a find. We were just sad that our disabled son had so many weeks of disruption that he couldn't really cope with, though no fault of the heroes in this. If we'd known that Wickes don't really offer a 'design and build' service, we'd have done it all very differently and just paid for the design, then found our own contractor. Worth a thought for others perhaps.

Nina was a star I was having trouble loading my Wickes trade pro app due to internet issues, Nina quickly got me connected while helping a college with there issues.

Was served at Wickes in Winnersh by Nina. The service was impeccable. She was Friendly, very kind and pleasant.
She helped me get a trade account as well which helps get a nice discount too..
The service was so good that it actually made a great impression..
She's a great example of what customer service should be like..

Had a great visit today which just made me smile. Laura on the checkout asked what I was up to when she saw the new paint rollers I had. I explained my decorating project and she offered a great little life hack which uses Pringle tubes to store paint rollers overnight without having to wash them out. It really works!! Laura was so pleasant and engaging that it really made a difference. Well done to her 😊

Highly recommend Gordon’s kitchen design services at Wickes, Winnersh. Super helpful, knows his stuff, really understood what I was looking for and didn’t oversell or steer! Plus, he’s just an all-round really nice guy to deal with :)

Also impressed with my kitchen fitting team, very polite and friendly, with decades of experience. Completed the kitchen reno quickly and accurately.

Overall a super smooth process from initial idea to completion and I’m thrilled with the results. Definitely recommend Wickes at Winnersh if you’re thinking of refitting your kitchen.

Poor service experience

I had a disappointing experience with the Winnersh branch. A staff member called me during working hours to cancel my appointment and then asked me what I wanted to design before even discussing the appointment properly.

When I asked for an estimated cost for installing a walk-in shower and tiling, I received a very vague response that it would be "above £10,000" without any detailed explanation or quotation.

In contrast, the Slough branch provided excellent service. The staff there were helpful, professional, and much more willing to discuss options and costs in detail.

Based on my experience, the level of customer service at the Winnersh store was far below the standard I received from the Slough branch.

Nina winnersh she is vry nice also she help me in trade pro
Vry grateful thank you

Was served by Nina she was very helpful and very friendly she help me with my wicks app what an asset to your company she is

I came in a few weeks ago to the Winnersh Wickes to get some bits to freshen up my front door. I was a little clueless on some parts I needed and 2 days in a row the wonderful Nina was there to take the time to help me find all the parts I needed around the store. She was so helpful, so friendly, and made me feel completely at ease. She deserves a payrise! There are not enough Nina's in this world.
Great customer service, and also super helpful when returning parts I needed to exchange too.