Wicks Avis 

Bought some timber from wicks but didn't have it all in one store but got the rest from another store all delivered same day at time stated. Cannot fault them

My issue is I put an order in which was delivered on time , the Joiner arrived to do the job, couldn’t do the work as the surrounding wood for the frame was so badly twist and warped he stated 4 of the 5 dried kiln c16 timber are not fit for purpose and only fit for firewood. I’ve tried ringing several times and stayed on the line for 15mins plus with out any reply I have also filled the on line forms out without any reply

This is very poor service from Wicks, wouldn’t use them again.

I recently ordered some paint from wicks with agreed delivery for the 1st March and everything went just as expected there was no drama and the delivery men were very nice and kept to social distances rules

I’ve recently had a new kitchen bought and fully fitted by Wicks Bedford. From the moment I entered the store I found the staff welcoming, extremely informative and very knowledgeable, especially Sean who understood exactly what I wanted and designed the most beautiful kitchen for me. At the time Wicks had a few discounts available and Sean made sure we got the very best deal. I can honestly say Sean was there every step of the way, dealing with the fitters, changing things for me when I had new ideas, answering all emails promptly and sorting out all my queries. I also had a new utility room fitted and after changing my mind a month or so later needed more kitchen cupboards - Sean again came up trumps, sorted everything out and gave me an amazing deal. I’d highly recommend Wicks Bedford - for kitchens and all round diy.

What a unreliable and ignorant company. With the present situation I try not to enter shops the fore make order on line. This company has taught me otherwise. I made a order for over £300. I made a deliver for a Monday, about 8 days before that date. On the said Monday I received part of my order with a message to say the other part would be delivered tomorrow (Tuesday). I told my customer I could not start on Monday and would have to be Tuesday. On Tuesday I received another message to say the rest of my order would be delivered on Wednesday. Again I informed the customer that I could not star on Tuesday and it would have to be Wednesday. After waiting all day the rest of my order was not delivered. Again I informed the customer I could not start on Wednesday. The next day (Thursday) I sent a message to Wicks explaining to them about the issue. They told me someone would ring me within 5 hours. I never got that call. I then again explained to the customer of the problem only to be told to cancel the work, I can hardly blame them. I sent another message to Wicks on Friday telling them I have still not received the rest of my order and they have lost me over £300 worth of work on the Thursday, no reply. I sent another message telling them I would return the order for a full refund, again no reply. I have now got in touch with the trading standards explaining that Wicks have taken my money and not delivered my full order and are now ignoring my messages. I asked them what rights I have of returning the order and claiming compensation. They informed me that although with the present situation they are a few weeks behind and would deal with my case asap. So thanks to Wicks I have a part of order and no work to do with it. The company is not only unreliable but ignorant. In future I will be using B&Q at least they say I can do it.

Paid over £8000 for bathroom from Wicks, shower floor drain dropped one end causing tiles to come loose complained to Wicks they didn’t want to no said I had to claim off installers liability insurance one of installers emigrated to Canary isles his mate now lives in Australia I am a pensioner I can’t afford to have it fixed wicks should come and put it right !!

Ordered five different types of items. Delivered three. no bill, driver justified that due to items missing. Promised next day delivery for missing items. No delivery. After 5 days I called, a bored lady said no stress will solve the problem same day. Zero communication. Called back next day, same lady same thing. Left it for another 3 days. Called back, bored gentleman does the same even though I informed that I am recording the call and will address to regulator. Refused to transfer to manager.
Please avoid!

Jodie at the Worthing branch we had a kitchen design by her very professional in the work nothing was a problem went through everything and went the extra mile thanks again can’t wait to see our kitchen in our new extension soon

WARNING do not buy a Wicks Kitchen, I paid Wicks £19,500 I ended up with Kitchen that took six Months to be finished, had no hob to cook on for three months everything was fitted wrongly out of line, the fitters who were said to be there best were total cowboys, could not fit the Neff dryer space to small could not open intricated washing Machen door all work surfaces totally out of line when it came to have my Black granite worksurfaces ten plate made by Sheridan was told they could not do it, they fitters threw away in skip many items that I paid for and had to make up there own bass units, the management in customer care head office treated me with total contempt IF YOU THINK YOU ARE GOING TO GET A WARRENTY FORGET ABOUT IT they do not want to Know, my kitchen I am left with is a total disaster I am heart broken, by the way when the fitter came they trid to alter my design and said the design team at Wicks did not know what they were talking about ,PLEASE,PLEASE STAY AWAY FROM WICKS

We ordered a radiator cover in October 2020 Cost £120. Due to Covid our builder could not fit it for some time. It remained fully wrapped until he came in December. When opened it was cracked. There started the nightmare dealing with wicks. People who don’t get back etc. Then they told us as we had gone past the 30 days they would do nothing. Head office agreed with this Devi on. Disgusting service two pensioners have wasted £120 pounds. I will never deal with wicks again. Was shocked to see the number of dissatisfaction is expressed on this website

Ordered my kitchen from Wicks sittingbourne all was going great until it came to it being installed. The doors was not put on straight and work top measured up wrongly so as to the workmen thinking they can trim down a granite worktop in my kitchen was not having any of that. So after faulty doors and worktops customer service absolutely disgusting. Not even the managers wanting to help. Having to go back and forth from the store as never returning calls. Now four years in having to get in touch as half the kitchen doors have changed colour from gloss white to off white. Taken a further five months to get anywhere with getting this sorted and still ongoing now. Would not recommend purchasing anything from this company.

I recently had a kitchen installed by Wicks. The design consultant, Peter Brueckner, at the Muswell Hill branch went through the options carefully and provided excellent customer service throughout. The fitters, led by Hunar and Jacek were always on time and worked extremely hard to get the work completed quickly and to a very high standard. Jacek thinks things through and adapted things for me to meet my needs. The kitchen looks great and i really could not recommend them high enough. The overall experience end to end was excellent.

I visited Wicks Hall Green today to change/claim refund on a sander I had purchased 5 days ago but which stopped working. Upon approaching counter the Wicks employee stated' what you've messed it up already, what have you been doing with it'.
Now out of context this may seem humorous, indeed, if one was speaking to relative it might seem humorous but this was neither. The manner in which it was said was in utter disgust and I had never met the lady in my life.

I did make it clear to the lady that I had used the sander to 'sand' wood. To top it all, I was given the item by another young lady with no smile or acknowledgement of my presence. Come on Wicks invest your money in customer care training, this standard of service belongs in the worst of retailer. Not happy at all.

3rd time of ordering goods online just to receive a call to state even though they are online there is no stock. Also sick of doing a stock check online, only to go to into the local store and there be no stock.

Great way to treat TradePro Members. Off to Screwfix and Travis Perkins.

will never use them again, twice now I have ordered the same thing, paid for it and received a e mail to say it was ready for pick up however when I arrive at the store they don't even have it in stock. Utterly useless

Extremely disappointed and dissatisfied - I will never shop at Wickes again.

I purchased 3 Inca Toilet Pans with Cisterns with Seats 18 months ago. The 2 round metal discs on each seat, made of tin (not chrome as we were led to believe) that cover the bolts holding the seat which are visible every time the lid is lifted started to go rusty. I took them back within the one year guarantee period and the assistant was not helpful and said nothing could be done. The discs have got worse and I keep trying to clean them, I went back again7 taking the discs with me. The helpful assistant has been trying to get replacements for me, even suggesting giving me three new complete seats. After 6 weeks I am told there is nothing that can be done. Each toilet cistern and seat cost £255. These have been discontinued and I cannot find a replacement.

Wickes have a bad attitude (not the assistant who helped) but the department. Be careful and double check what you are buying from them. I will never shop there again

Recently had a new kitchen from Wicks at Cannock, very happy with everything, Donna who came out to measure and advise also to help us was very professional. When we went into the store to finalise everything she was great. Went the extra mile to make sure we got what we wanted. The team of installers headed by Mark were great, punctual, polite, tidy, all fitted within 6 days. I would definitely recommend.

Had a guy come out to see my kitchen and measure up...Was in flat for exactly 5 mins..did not ask me what I was hoping to get and achieve.He asked what is your budget and pretty much told me to choose that that's in your budget...100% could tell he was not interested in a smaller kitchen.. Will defo not be heading to the store as planned...Poor poor service..

Bought my kitchen from wicks Liverpool Mark planned it for us in February and we loved it then covid came 😢but we had to wait till October before it was installed by David and his team but omg well worth the wait they where fast efficient nothing was too much trouble for them they turned my broken down kitchen into a kitchen I’m proud of also making my life easier I would recommend wicks and David’s team to everyone thank you so much for all your hard work

Bought a new kitchen from the Macclesfield branch of Wicks. Very pleased with the result. Special praise to Shaun the head of kitchen design at the branch and the after sales staff.