Wicks Avis 

3 weeks and still waiting for my refund, no communication at all. Calling customer service all seems nice and helpful but that is far as it go’s. So I’ve decided to go to a store pick the item up and walk straight out, this seems a popular choice these days.

You order and Pay for your Delivery and then the night before you get a text saying they are unable to deliver due to not having half the stock.

Ordered 24/11/2023 for deliv today. Got a text last night to say that they had insufficient stock to for fill my order.
Rang cust service and they could not care Just refund.
AVOID

Never again will I shop at Wickes I incorrectly orders a large pedestrian Gate I immediately contacted Wicks who agreed to collect it within the next few days I hope to take it out of its original packaging to check the product and make sure all the contents were there parts were missing from the order and the posts were for incorrect size for the gate I have just had an email from Wickes saying that I will not be entitled to a refund as I damaged the gate total rubbish they also say that it was not returned in the original packaging I had to unpack it to check it it was all complete so now I'm out of pocket with nothing to show for it. Do not shop at wicks

We had our kithcen installed by Wicks at Martlesham Heath, Ipswich. Our fitter (Adam) was amazing and did a brilliant job managing our project. We found him;- polite, accomodating and very professional, the kitchen looks amazing.
AJ designed our kitchen perfectly to meet our needs. Nothing was too much trouble, carrying out a follow up visit both during and after project completion.
We could'nt be more please!

Antony Marshall from Brentwood wicks has been brilliant, answered every question asap and sorted any issues. Always kept me updated with everything going on. Would recommend 100%!!

Hopeless ordered some items for next day delivery took the day off and only two small items arrived, told them to cancel only to be told it could be up to 14 days. For refund, as they could of already sent a replacement from the wearhouse, but I didn't ask them too told them to cancel and Il go to a well know large DIY store instead. They said I may still get the items even when cancelled and to reject them, what if I'm not in or at work and they are left at my home.I have to arrange for picking them up which is putting another delay on my refund It's £100 not just £10. First I was told the courier left all the items which is untrue as I have CCTV. I was also in to take the parcel. Sent it to them as proof.Now I have no goods and no money to go and buy replacement. So a delay again on a job. Won't be using them again.

Update to recent review appliances eventually turned up fridge freezer damaged dented in various places as is the washing machine absolutely disgusting company wouldn’t recommend to my worst enemy
David wakefield

BAHTROOM FIVE STAR

Was fitted by Vlad Radjukovs the work was carried out to a very high standard.
we are extremly pleased with our new bathroom.

Mr&Mrs P Woods

Disgraceful company fleeced my mother of 70 years out of her money from a kitchen that was fitted by one of there assured fitters and was called out numerous times to fix faults e.g bowed quartz worktops, incorrectly fitted flooring on a floor which is not level and accused my mother of cutting the panels which is bizzar, poor finishing on painting etc. Unacceptable for a kitchen that cost nearly 30k. I called Wickes as my mother was unwell and her husband was in hospital and after chasing around with phone calls due to the data protection act they never called back even though they said they would. This is 2 years on now. AVOID THIS COMPANY AND THERE SUB STANDARD KITCHENS AT ALL COSTS. I had a family member buy a kitchen from Howdens and fitted for 16k and the quality and finish was far superior. I'm a tradesman myself & I have never witnessed such poor service from both Wickes & the assured fitter. I kept photos dating back from the beginning right through to the different times.so if anyone wants to contact me I'll be happy to forward the poor workmanship. I'll be uploading on my Facebook business page to name and shame this company.

James at Wicks Caerphilly. What an absolute star. We visited Wicks in Caerphilly a few weeks ago to look at kitchens. I fell in love with one of their kitchens but kept an open mind as we had arranged to see others. We had a budget in mind and on 1st sitting down with James, the price was way over. We visited other companies who came in on and over budget but they kept pushing for us to sign on the dotted line!!! James was so relax, no pushy sales jargon and he said he would do his best to come in on the budget we had. After a couple of adjustments James managed it. I was over the moon, I could afford the kitchen of my dreams, so thank you James, we really appreciated you help in this.

Order was placed on the 8th June 2023. Meant to be next day delivery. We have had a nightmare experience from the start and would not recommend to anyone. Today the 23rd June 2023 we sit with a damaged unit still waiting to be collected and 2 items from our order (which they have sent out twice now) still missing and never been received. Customer services are useless, not sympathetic at all and couldnt give any updates. They dont seem interested or willing to help. We have contacted them via the web chat, phone, forms and email and no further forward. Even raised a complaint and no communication has been made. So frustrating and disappointing as now we sit without our money and missing 2 items and 1 damaged unit that we can do nothing with.

I had a kitchen installed ,i said how i wanted it,i have had a few minor issues with it from slow closing doors not closing completly and having to be pushed shut.the laminate that was laid, was not laid properly so every time you walk the joins move up and down.I paid for draws and a hidden draw to go under my hob ,when it was being installed the draw kept hitting part of the hob underneath ,it was taken out said it was not safe to put it there and to bin the draw .so at the time i was not quite sure of my rights and kept getting told once you have bought hhe kitchen cant change it.i should of been given a alternative instead of 2 draws and a hidden draw a two draw a a cutlery draw would of fit but no so what i have is no draw.i have had kitchens from wicks before which i cant fault but i was let down on this one . This time it was about how quick i can get it installed ,in the past i had fitters i really took pride in there job and worked hard but didnt cut corners. My kitchen is still the same but not worth what we paid I still have my issues and would like them sorted.but sadly i have come to the conclusion no one is listening and i will have to sort it myself .I will be looking else where in future.

Mike wood kitchen and bathroom designer helped me so much. Excellent communication, friendly, helpful, really good at his job.
Definitely go to Mike Wood of wickes westwood cross /broadstairs for expert advice.

efficient service deliver was the day you stated
couple of hiccups but hannah from northampton sorted us out efficiently

revived my order with some parts missing im trying to get what i'm owed from there customer support team but there not much help

Had the most disgusting service from the bexhill manager at wickes bexhill.he has no experience in customer service arrogant rude.

Still waiting for wickes customer relations to acknowledge complaint 4th may

Wrote a review. wicks responded and said they would private message me. Well no idea we’re I find that? So did they?

Just had fitted a lovely lichen by wicks Hall Green. The fitter (Abdul) was amazing
I was informed what was happening at every stage . To be honest we did have a couple of teething problems, but they were quickly resolved by the fitter and wicks customer service. Fantastic job thanks to Abdul. He worked so hard , very professional and extremely polite.

I was assisted by nikky from the Hertford store I purchased garden products and household items I will be buy a new shower set IMOmy experience with her assistant was very very good