Wildfortune Casino 

Réponse de Wildfortune Casino

Actualisé le 31 mars 2025

Good Day Antho,

Thank you for your feedback.

We are sorry that you have had an unpleasant experience with our platform.

We want to offer you the opportunity to share your account details with our team so we can investigate this further.

Please reach out at contact@wildfortune.com or you can contact us via live chat. We are available 24/7.

UPDATE - Unfortunately, I am unable to locate an account for you on Wild Fortune Casino. Please email contact@wildfortune.com so that we may assist you further.

Kind Regards,
Wild Fortune Casino

Réponse de Wildfortune Casino

Actualisé le 13 juin 2024

Hi Féraud,

Thank you for your feedback.

We are sorry that you have had an unpleasant experience with our platform.

We want to offer you the opportunity to share your account details with our team so we can investigate this further.

Please reach out at contact@wildfortune.com or you can contact us via live chat. We are available 24/7.


UPDATE: Sadly, I am not able to locate an account for you with the information you have provided. Please get in touch with contact@wildfortune.com or you can contact us via live chat so that we may assist you further with your issue.

Kind Regards,
Wild Fortune Casino

Réponse de Wildfortune Casino

13 mai 2024

Hello,

Apologies for responding in English.

I'm sorry to hear about the issue you're facing. We'd like to investigate this further to understand what happened and assist you in resolving it.

Please provide us with your email address or contact us directly at contact@wildfortune.com so that we can find a solution to your issue. We are committed to assisting you promptly and ensuring that you have a positive gaming experience.


Best regards,
The Customer Experience Manager

Réponse de Wildfortune Casino

30 avr. 2024

Hello Richard,

Apologies for responding in English.

I can assure you that our casino offers an exciting promotions program! Our team is creative in coming up with unique deals, which you can access after logging into your casino account and visiting the Promotions tab.

I'm sorry to hear that you're having trouble contacting support. We strive to provide excellent customer service and want to ensure that your concerns are addressed promptly. Please try reaching out to us through our live chat or email at contact@wildfortune.com. We are available 24/7.

Kind Regards,
Wild Fortune Casino

Réponse de Wildfortune Casino

15 mars 2024

Hello Severine,

Apologies for responding in English.

We're sorry to hear about the issues you've encountered.

To assist you further, could you please provide us with your account details? We'd like to check the status of your account and address your concerns.

Regarding your statement about deposits needing to be wagered three times, this is indeed stated in our terms and conditions that you can find here (Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposit were made with no gaming activity, player has to wager total amount of these deposits prior to withdrawal.): https://www.wildfortune.com/en/terms-and-conditions

We appreciate your understanding and cooperation.

Kind Regards,
Wild Fortune Casino

Réponse de Wildfortune Casino

Actualisé le 10 janv. 2024

Hello Angela,

Apologies for responding in English.

I'm genuinely sorry to hear about the challenges you've faced with your withdrawal process. I understand how frustrating this situation must be for you.

To expedite the resolution, could you please provide your account details so that I can investigate this matter thoroughly?

Additionally, I want to assure you that if there's any issue with the documents you've submitted, we will promptly inform you and guide you on how to rectify it.

Kind Regards,
Wild Fortune Casino

------------------------------
Hello Angela,

Thank you for sharing your account details.

I was able to check your account and I can confirm that your withdrawal has been processed.

Please continue to monitor it and if you run into any hiccups, please let me know.

Kind Regards,
Wild Fortune Casino

Réponse de Wildfortune Casino

30 mars 2023

Hello Ruddy Malaquin,

We are sorry to hear that you haven't had the best gaming experience.

One of the many benefits that our Customer Support is able to provide would be the ability to change free spins you are not able to use and exchange them for games available in your region. It might not be too late if you were to get in touch with them via Live Chat or you may also email us through contact@wildfortune.com.

As you know, gambling is a game of luck and there are no guarantees. Yes, the more you play, the more opportunities you have at getting to the Jackpot, however, it is still not guaranteed.

Some general advice: Try to keep your bets relative to your deposits so as to provide you with more opportunities at getting to those free spin rounds and big jackpots. For example, depositing €50, and betting €10 per spin, will only give you 5 opportunities (without payouts) - this is not conducive to an extended gaming session.

Also, if a game is not offering decent payouts within the first few spins, try out a different game.

At Wild Fortune, we would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know.

Sincerely,
Wild Fortune Casino