Wildingsnorthumberland Avis 

We booked a venue for my fathers celerbration of life. Some family members were travelling up from London we booked 2 rooms the rooms were beautiful and a full english breakfast of excellent quality was provided. The staff are friendly and lovely always helpful. The food that was catered for the venue was exceptional. And the price is reasonable. We will definately stay again. I should point out that wildings Northumberland is not very well advertised it is known as Pleased to meet you in Morpeth. Also to towns folk as the old Queens head. They have made the place stylishquaint clean all is very positive

I urge anyone who is looking to book this venue for their wedding or event considers that the lead up and after care communication is abysmal. We had an event booked here almost 6 weeks ago, on the lead up to the event we sent numerous emails asking for food prices and waited a lengthy time for replies. Once we decided what food to choose, we then emailed it in writing, then asked for confirmation again without response to the final email asking for confirmation. We requested to meet with someone face to face at PTMY Morpeth to discuss all the details and confirm our choices, we were refused this as “nobody was based there”. I found this response quite shocking considering the amount of money an event and food costs here.

On the evening of our event the WRONG food was served, not only was it not what we had ordered it was served freezing cold, not in chafing dishes like you would expect of this kind of establishment. I spoke to the manager and staff on the evening, and they advised there was nothing they could do but if I sent an email following the event I would be compensated with the money refunded, the staff advised they would let management know the email would be coming in. I had my guests coming up to me all night complaining about how the food was unacceptable and freezing cold.

After sending several emails with no response and 4 visits to PTMY Morpeth, and phone calls being advised someone would call me back again with no follow up, being back and forth to different people, I was advised someone would contact me. we have only had one email after almost 6 weeks one email with no resolution on. If it had been facilitated when we had requested to come in person or for even a 5-minute call to go over details this mistake I believe wouldn’t have happened. I feel once the company receive all payments they no longer care and afterwards are ignoring this hoping we won’t continue to pursue so they don’t have to honour the refund that was promised to us.