Williams Sonoma Avis 

My sister ordered a Williams Sonoma Christmas Prime Rib Dinner as a Christmas gift for my mother and myself. It was suppose to arrive by Wednesday, December 20th. She called their customer service multiple times and they said it would be here before Christmas. Never arrived. They would reimburse my sister, and said we could keep the meal when it arrived before New Years. It still hasn’t arrived. Williams Sonoma is an overpriced, pretentious, and highly incompetent company. Pathetic. Please don’t buy from them.

BEWARE OF THE POOR CUSTOMER SERVICE!!!!
A Christmas ordered was placed on December 17th with a delivery date of December 22nd, the date given by William Sonoma. The billed my credit card for $138 on 12/17.
As of 12/29 the gift is still not processed and I was told the order cannot be cancelled as the order or credit back my money because the order is coming from a vendor.
When asked to speak to a manger I was told I was # 10 in the cue to speak to a manager. I asked to have a return call placed to me so I did not have to hold any longer since it was already a long wait and I was told they do not return calls!!!

I ordered something for a Christmas gift. It was backordered and they did not send any email telling me this. Only when my family member called and said her husband's gift didn't arrive and I called W-S and it was still backordered. They did not send out any emails letting me know so I could find something else! I will never order from Williams-Sonoma again.

I don’t know if the items they are selling are just cheap quality or if it is the company itself which doesn’t even check the conditions of the items they are selling, but the tea box we received was in awful conditions, probably it was a return and they probably sent it to us because we had never bought from them before, so for them we were just second or third class customers. I would recommend you not to buy from a company which treats first time costumers as third class customers.

Williams Sonomas customer has gone way down. I’ve ordered close to $1000 worth of items from them this month alone and after one gift said it would be here way before Christmas I was notified just a few days before that it was backordered and would not be delivered in time. When contacted they said there was nothing they could do about it. So instead I ordered another gift(my mistake buying through them again) bc as this gift would now be delivered Christmas Eve I had paid for it to be gift wrapped and of course it shows up not gift wrapped. When I again contacted customer service they were extremely rude and offered a small discount for my inconvenience but that would be including my payment of gift wrap. So basically they gave me 5% back. And now I’m running out to the store to buy gift wrap on Christmas Eve. Will be buying elsewhere from now on. Disappointed to say the least.

We decided to purchase our Christmas meal with them, after reading to the fake advertisement!We ordered the food on dec 15 for arrival before christmas (Dec 22)…it didn’t arrive and we called and were said that delivery was confirmed for the 23rd! Nothing arrived and when we called today we were said that you would not honor the delivery and they could do nothing about it! They ruined our Christmas… so be aware of this scam of a company!!!!

Order did not ship until I contacted them about it on the expected delivery day. When it did arrive, it was a completely different item.
I reached out again to get a refund and to send the incorrect item back. I sent the incorrect item back the same day, and it was delivered to them two days ago.
15 emails later, they're still holding on to my refund on the item that was never sent.

Order literally anywhere else, you'll be treated better and deal with significantly less stress.

Ordered a roasting pan on 11-14-2023 as a gift for Thanksgiving. I couldn’t place the order. Contacted customer service and they were able to put the order through with a confirmation number. On 11-16-2023 I found out that the order was canceled. I reordered the pan from Crate & Barrel. I received notification from William Sonoma on December 01, 2023 that my order had been canceled and to call them to reorder. Really? Don’t waste your time with this company. Use Crate & Barrel, at least they have helpful customer service support.

Site said item delivered, but it never showed up at my home. I have security cameras proving that it was not delivered on the day they said it was.

I placed an order for a large ticket item for a Christmas present for my son in Washington state. The order was placed online. I received delivery confirmation and found it was sent to a completely different address in New Jersey. When I called Williams Sonoma customer service, they said they would handle it. Four more phone calls later I ended up in the billing department who said they would not handle it and I would be responsible for the charges. That it was not their fault. Even though they do admit to accepting the phone call from the perpetrator apparently and changing the ship to name address and erasing the gift message. I can’t believe Company could do this to a consumer and stick them with the charges for an item they did not receive. I am in communication with the Credit Card Company trying to resolve it. But there is no guarantee. Do not order from Williams Sonoma. They are not a reputable company. They do not have good customer, service management or communication. They are not on the side of the customer at all. Be careful Amazon is a much better choice in every situation. They always take care of the customer every time.

Highly disappointed. Extra charges. Will not buy again.

First time customer, they had a beautiful description. Saw these a year ago, were sold out - not that the website told me, I had to wait weeks for CS to reply. Now, they're back, so I order. AFTER I clicked the final buy button, the price changed substantially. These were non-refundable shipping and service charges added at no prior notice and despite an advertisement of "free shipping". No way to cancel. On arrival, the plates' design turned out to be inexpensive, digital print jobs. There's spots without any color. There's noses where a color dripped. The "gold" parts are anything but. Never had I expected that discount stuff after ordering at artisan pricepoint, PLUS unannounced, non-refundable fees.

Your local Walmart has better prices if this is what you're after. I expect a decent quality from a decently run mill.

Bought the same dishtowels that I have bought for years and years. This time the fabric is thinner and really lints up in the washer/dryer. Also I normally buy the dishtowels and dishcloths, as well at potholders and striped apron, all in the same color all at the same time. This time - in lemon yellow - I was able to buy the dishcloths only. And an apron in coordinating colors which wrinkles in the dryer. Also thin fabric. Prices raised - quality decreased - selection decreased. I used to think Williams Sonoma was a bit upscale. Not any more.

William Sonoma Town & Country, Houston, Texas. Giovanna listened to my needs, brought me right to the correct section, helped me pick out the appropriate product and delivered fresh items from the back to the registered while I browsed the store. She was a delight to work with.

Very hard to find the price you paid for orders and past orders on their website. They seem to bury that information on purpose. You have to click 5-6 different things to get there. If you want to verify what you paid for something, say, like 6 months ago, to compare to the current price on their website, they almost hide the "what you paid" information behind a wall/series of clicks, almost hiding the links. This is clearly on purpose.

Recently I bought an item that said it was good for serving cheese and charcuterie on in the item description on their site. When it arrived it had a big sticker that said "not food safe" and further explained it could cause sickness if used for food service... I phoned them and told them they should update their web page. Did they do that? Nope. They still sell this item as a food service device.

I had been a loyal customer for many years, but recently their customer service has been atrocious at best! Bought a Hestan pan for our daughters birthday back in August. Fast forward to the end of October, and It still has not been delivered. I recieved a bunch of excuses and apologies, but NO satisfaction on getting the product delivered. I also ordered Punkin paws for Holloween back in August, they now show a delivery date of November 29th. Who want's holloween candy in the end of November.
BUYER BEWARE.....don't pay the extravagant prices for sub par service. Not sure what's happening at Williams & Sonoma, but whatever it is, it is not in the consumers best interest!

I ordered items over a month ago. At the time they said they were in stock. I have only received 1/3 of the order. It says on the website that I have received all of it. Constant calls and follow ups. Who has time for this. The website has no record of the order so have to forward the email with the order I got from them!!!

Just tried to place the order over the phone, spent 30 min on the call with SUPERstupid agent, I had to verify my address 8 times, bcs it was “on previous page”; after that she started yelling and me and kept saying “I’m not yelling at you, I’m not that type if person” and after 30 min she hang up on me! So go fcuk yourself William, I’ll shop elsewhere!
Save yourself some time and nervs ppl, AVOID WILLIAM SONOMA
Anna L Miller

Item never showed up, now delayed for three months. No communication. Had to chase multiple times, hours on hold. The worst customer service I've ever received.

The Appointment time was initially scheduled between 10:30am-12:30pm , and the day before it was updated to 11:30am-1:30pm. We called William Sonoma multiple times throughout the day of the Delivery to try to get an idea of how far away we were on the schedule since we ( Designers for the Project ) would have to drive 1 hour to get to the residence and accept the delivery. Had a TERRIBLE time getting through to anyone...we must have called at least 5 times and been on hold for an hour before someone even answered. When we finally did get a person on the phone, the customer service attendants lacked the most basic competency for even the simplest inquiries - they were completely disorganized and every person had a different story that didn't match with the last. Finally at 1:00pm we spoke to the last person in the dispatch sector, which was a disappointment as well . They told us the drivers would arrive at " 12:29pm " , without even thinking about the fact that it was already past 1:00pm....At this point, they had nothing else to say and told us the drivers were running late but we were the next stop and the Drivers would call us 30 mins in advance to let us know when they were coming ( as typical per delivery call-aheads ), then put us on hold and hung up the phone on us. At 1:45pm, WITHOUT receiving any calls AT ALL - the drivers pulled in and arrived at the residence. We asked the Driver why we did not receive a 30 minute call-ahead and he simply said "he didn't do it and didn't know why he didn't"...... He had no reason as to why they were late nor to why he didn't fulfill his job of calling the customer. It 's understandable that deliveries get delayed and timing gets pushed back, but not informing the customer is completely unacceptable in addition to not fulfilling the basic task of providing a 30 minute heads up call as stated in the William Sonoma Delivery protocol ( same as the Industry Standard for almost any furniture delivery ). We will probably never again purchase from William Sonoma given this experience. This is a huge company and it seems like the employees have had no training or guidance as to how to manage their responsibilities.