Willows Veterinary Centre & Referral Service - Solihull Avis 283

Took our poorly cat to the Biddulph Branch and received some very bad news. Basically, he had to be put to sleep. All done with tact and great care by the team there. He slipped away quite painlessly and is now at rest.

The team were fantastic and acted quickly when our rabbit took a turn for the worst and started stumbling and not eating. George greeted us and got a triage organised straight away, Amy was super understanding and listened to everything we had to say to help the diagnosis. Elena was so kind and knowledgable, the whole team really are an asset! So grateful to them all, bunny still isn’t well, but hoping for a good recovery!

Great triage service and really good with the appointment keeping.

Facilities wise is impeccable, they have most things that are needed.

The expertise is off the scale too, very knowledgeable and are also training students there which is great.

I had an extremely disappointing experience with Willows Vets. Our French Bulldog had spinal surgery there and was sent home with a catheter. After just 5 days, the catheter stopped working, and when we tried to reach out to express our concerns, they shockingly told us to go to another vet for help. This was a disgraceful response.

In desperation, I went back to Willows and demanded that they address the issue. By this point, my dog's bladder was so full it was overflowing. They then informed us that we needed to pay an additional £560 to replace the catheter, on top of the nearly £10,000 we had already spent on the surgery. To make matters worse, it turned out that the reason the catheter had failed was because they had initially installed one that was too small for my dog, and it had fallen out. They also left us waiting in the reception for 2 hours, whilst my dog was in pain and discomfort with an overflowing bladder. (See image).

They have since refused to see my dog for a follow up appointment and to remove his catheter. They have told us to go elsewhere! The level of customer service in this place is shocking! AVOID AVOID AVOID

What's truly appalling is the lack of aftercare for my dog. It feels like they took our money and completely forgot about him. This level of service is utterly unacceptable, and I would strongly advise against using Willows Vets.

Poor service for an emergency vets. Still sat waiting after 4 hours it's now 1.30 am. Staff not very friendly and don't bother to speak. No one tells you how long you have to wait and seem quite disinterested

Visited the Willows for an emergency appointment for my 2 years old English Bulldog. We were seen by vet Kyle who was by far the best bet we’ve ever seen. He was extremely informative and detailed in his explanations. He was not able to fully examine my dog due to him being anxious and unsettled but Kyle and team were great despite this.

Not particularly having anything with them it’s just heartbreaking hearing the price and not be able to save your dog . I know the system it’s hardwired but for god sake make something like a payment plan so people at least can try to save they animals. We all have to live with this that cos of a system we can’t save our animals

Went to the vets on 28/07/2023 they was a lady who was very upset due to her having her loving cat 🐱 put to sleep, she was crying 😢 the reception told her how much she owed without any kind words of condolences to the poor women
I was shocked ..
What should have happened is..
The lady should have had the option on leaving from the side door so she didn’t have to walk through and see the other cats.. and a conversation should have been had around calling back in and paying the bill when she is less upset.. shocking customer service

Our cat was referred here due to having fits. The specialist (Lluis) was excellent in examination of our cat and explaining every thing. He identified an issue with his eyesight to which did explain issue we had. We were kept up to date with the procedures. On collecting the cat we had an excellent explanation what was wrong and the plan going forward. You do need to make sure you have good insurance to use this facility but well worth it. At least seen promptly and dealt with unlike the issues we have with the NHS

We found ourselves back at Willows with our second dog Relish. It was touch and go if she would pull through but with the excellent care received I get to bring her home today 😃
The quality of care is top notch, communication is excellent with daily updates and an understanding of costs. Be prepared for the costs but we all know that to get our family member back in good health is worthwhile and you pay for what you get, Brilliant professional service.

Amazing service my dog had surgery from the surgeon Will, he was amazing and informative. He explained everything clearly and happy to answer any questions. I had full trust with this hospital to take care of peanut.

The care of Daisy by all those involved in her surgery, recovery and physio therapy has been quite simply ‘the best’
Thank you, Alexis, Kine, Emma and all the wonderful staff at willows 🙏

Recently rescued a puppy and booked her in for a health check at Willows the day I got her.
The service was amazing from the welcome from the reception team to the vet.
The examination was really thorough and informative and as a new dog owner it was really appreciated the time the vet took with me.
Fabulous place

Fantastic service, people were friendly. Vets shown genuine care and would recommend to friends and family.

The care they showed Duke throughout his procedure and stay at Willows was nothing but amazing.

Anyone who is looking to go to Willows Veterinary Centre and Referral Service in Shirley Birmingham for BOAS surgery DONT! It’s ridiculous, Miss communication throughout and £465 for a chat for 45 minutes when I was told it would include a scan etc! I wouldn’t return here & did not appreciate the rude staff I spoke to either (not all of them)

Far far too expensive. They have U by the short & curlys. You have a much loved pet that has an accident, & they want several thousand pounds before they even look at your pet. Then they remove them & you can’t seer what they are doing. What are they hiding. All vets need to take a good look at their charging systems. Why should they have so much money that they can retire to the golf course at 50, when the rest of us have to bust a gut just getting to the retirement age. We need some clones of Dr Jeff in Colorado who works for the betterment of animal's, not their own pockets. As for equity companies owning vets just for profit. That should be banned

our labrador injured her eye on Monday I rang willow at 5.40pm and was informed that they couldn't see her due to closing at 6pm.I then rang another vet who stayed open so they could check her out and advised us to go to Newcastle. We couldn't thank west way vets at hylton Road and Newcastle for the help they give us when we were desperate. We had been with willow s for over 10 years until now we have now changed vets.

I visited the practise with my Kitten on 07.02.23.
She was booked in for a spay which I was very nervous about her having.
The reception team were excellent and checked me in quickly.
Rachel & Sam reassured me and explained the information I needed to know and answered all of my questions. I felt very comfortable leaving her after discussing the surgery with them.
The care Kevin had was outstanding and she was very happy when I picked her up after her surgery.
A few days later I was very concerned about Kevin’s recovery so I called the reception to see if I could discuss my concerns with somebody. After speaking to Nic he advised me to bring her in just to be safe.
I arrived again with a very friendly welcome and my mind was put to ease after seeing Sam again and her explaining that Kevin was doing great and I had nothing to worry about and administered some medication to help with her pain.
Overall my experience with the Willows has been phenomenal. I would definitely recommend them.