Winchester White Avis 

I rented a property through Winchester White and recently moved out, with my landlord agreeing to a full return of my deposit. After completing all the necessary paperwork, I was told the refund would be processed within 10 days. When it finally arrived (late), the amount was wrong, and I am still waiting for the rest. Despite reaching out multiple times over the past few weeks, there has been no progress.

I’ve now had to chase them yet again – it’s as though they’re making me beg for my own money! Adding their accounting team to the email thread has made no difference. This entire experience has been frustrating and unprofessional, and I’m left with no option but to escalate.

I would advise anyone considering Winchester White to think twice if you expect even a basic level of service and accountability.

Great agents! They helped me find a very nice flat after months of searching

I was working with Filipa in Winchester White to find a rental property. She had been on the ball from the time she took me on as a client, understanding all my requirements, scouting all the areas, identifying the right ones and she knew all about the properties which while you may expect it to be a given .... i have to say is so rare these days. I can whole heartedly recommend Filipa from this firm .... you cant go wrong with her.

Update: To address WW's reply. I have opened a dispute after 2-MONTHS. I don't think it's fair that a damage that is quoted 45 pound should take more than 2 month to quote. Besides this, you could've let me know that you're waiting a quote on this one. Instead you told me about this deduction after 3-MONTHS, a month after opening the dispute! You should've return my deposit or give a reason why you're holding it in 10-days. If you did I wouldn't open up dispute. Please just admit the wrongdoing on your part instead of trying to put the blame on me for opening a dispute 2-MONTHS afterwards. What I was supposed to do? Wait another 2 MONTHS?

After the end of my tenancy, I've asked to get my deposit back. The agency said the process started but for 2 months, they didn't release my deposit and didn't give any reason.
I've opened a dispute with mydeposits, then they said I've immediately opened dispute without contacting them, and the reason they hold the deposit is 45 pounds of damages, which they never told me anything about and they couldn't come up with evidence that they sent any notice.
I've got my deposit, with deduction after 3 months after opening dispute and filing claim in county court!
Landlords have to return deposit or let tenants know the reason in 10-days. They ignore the law, they don't care about tenants.
I recommend filing claim right after 10-day period to make the progress faster.

Quick to respond, makes himself available, professional and pleasant to deal with.

Great support from Callum Tanner. He helped us, and the landlord, by managing the fix of a broken pipe and bathroom floors.

Recently rented a flat. Alessandro was absolutely fantastic. He made the entire experience a smooth one and I felt we were in great hands. He was very knowledgeable, confident and helpful. Highly recommend him and the agency.

A huge thank you to Alessandro Nanni for helping me find the perfect tenant. Alessandro worked around the clock (on a Bank Holiday weekend!) looking for someone who could meet my needs, and he found the perfect fit.
Professional, friendly and always ready to help, he went out of his way to support both me and the tenant throughout the negotiation. I highly recommend Alessandro.

Very good service, Bryony our agent was very helpful and nice.

We moved into our new rental property nearly a month ago and still don’t have a fridge. Still no indication from the Property Management Department when we will receive a new one, but been told we won’t receive any compensation despite the long delay. A very disappointing experience. I’m having to chase every day for updates. Raised a formal complaint last week but no one ever got back to me.

I recently had the pleasure of working with Alessandro to find an apartment, and I couldn't be happier with the experience. Alessandro is not only incredibly friendly and approachable, but he also has a way of making you feel like you're working with a friend from the very beginning. He took the time to understand exactly what I was looking for and worked tirelessly to help me find the perfect place, even when I was ready to give up. His persistence and dedication really paid off, as he found me an amazing flat that met all of my needs—great location, ideal rental period, and an affordable price.

Alessandro is truly a professional, and I highly recommend him to anyone in need of real estate services. I'm confident that his hard work and genuine care for his clients will take him far in his career.

Bryony from Winchester White helped us a lot during our search for a property for our daughter. Bryony is quite sincere & I truly appreciate her efforts, She was there all the time even in rain. A true Gem 💎

I recommend the services of Winchester White for all Your property related needs !

Professional, competent, prompt in responding - we have been very happy using Winchester White to let our apartment

Alessandro was incredibly professional and helpful throughout our entire search process. If we continue to stay in London for an extended stay he will absolutely be our first call!

Rachel was incredibly helpful (and so quick) at helping me with my enquiry! The issue was resolved immediately and she was such a pleasure to deal with. Huge thanks!

Its been great to work with Rachel Balogun, she's been very swift and thorough in her response to my emails, including following up when needed. Great work!

Bryony was nice. Did her job great. She understood quite well what I was looking for in a flat. I ended up renting the first flat she showed even though I had viewd around 20 other after.

Rachel Bagolun provided great communication and assistance; she restored some of the trust I lost in the agency due to past mistakes and lack of action from their end. A lovely person and a great professional! Glad to have connected and dealt with her.

Azhaar Niazi Was fantastic throughout the process in helping me secure a new property to rent. Couldn’t ask for him to do anything more.

I had the pleasure of working with Alessandro, and I couldn't be more impressed with his efficiency and dedication. In just two days from our first conversation, he managed to secure a great apartment for us, with the contract signed and everything handled smoothly. Throughout the process, Alessandro was always available, responded promptly to my questions, and communicated clearly, keeping me updated at every step of the process. His professionalism, dedication, and proactive approach made the entire experience smooth and stress-free.