Winchester White Avis 

You sent me junk mail to my property.

Daniel was extremely helpful and efficient with the whole process of our tenancy renewal. As landlords, we find Winchester White overall courteous, prompt and efficient and have no hesitation in recommending them.

I am compelled to write this review after a series of unsettling interactions with Winchester White Estate Agents, based on my personal experiences and reinforced by concerning reports from the property ombudsman citing them for 'Aggressive Behaviour.'

During my engagement with this agency, particularly with an agent named Jake, I found the service provided to be highly unsatisfactory. Jake exhibited exceedingly aggressive sales tactics that felt pushy and manipulative from our initial interaction. When I expressed reluctance or the need for additional reflection time, his demeanor would escalate from insistent to confrontational, creating an uncomfortable, high-pressure environment.

Moreover, it has come to light that Winchester White has pursued commission and other fees in scenarios where clients, such as myself, were not evidently obligated to make such payments. Such practices indicate a concerning lack of ethical standards and disregard for fair customer treatment.

Given these experiences, coupled with the property ombudsman's explicit warnings, I urge potential clients to steer clear of engaging with Winchester White Estate Agents. There are numerous other firms that uphold higher standards of integrity and client respect which may serve your interests in a more professional and courteous manner.
Please consider this review as a cautionary tale in navigating your estate agency selection.

Craig is always quick to respond and is reliable and helpful when it comes to any matters concerning the property. I feel confident I can leave the management in his hands and be involved only when necessary. Really appreciate his care and attention.

Azhaar was great, he helped us to put forward a competitive offer and also was really easy to get in touch with throughout what can sometimes be a really stressful process! Thanks so much Azhaar

Really easy experience as a tenant, Azhaar helped us to find the right place for us and guided us through all of the steps in securing the tenancy and the early stages of moving in. Really recommend Winchester White!!

We relocated to Singapore from London and decided to use WW as our letting agent. They got us an offer quickly but from there things went down hill. We were never fully informed of how they would take payment for securing the tenants. We suddenly had no payments from our property for the first 3 months, all while having to still cover our mortgage and new rental. WW agreed to take responsibility for transferring all bills and accounts. We had many issues with communication, we even had no payment one month, when we followed up, we found out they hadn't even ensured the tenants had created a debit order. A year and a half later - we find out that many of the accounts weren't transferred and we've had debtors letters received to the property for months but as we've been away, we were unaware. We would warn anyone in a similar position to steer clear and find a more competent agent.

Worst experience in my 7 years of living in London, with Winchester White South Kensington Office. They see you as a bank not a human trust me. Some of their staff are rude. They took £5280 from our 6 months of upfront rental payment, without even explaining it. They made me and my father to pay £4500 commission fee for my 2,5 months of stay because I 'breached a contract' . I have not breached a contract, my dog had to stay with me for a very short period of time and I told this to the landlord and the Winchester White. They saw this as an advantage to make money out of it and they charged us £4500 for an early termination. They told me I have no choice but to leave ASAP. They texted me and called me EVERY SINGLE DAY to ask what date I am going to move out, even though I was a master's student and I was working full-time. They don't care about your financial status or mental well being. I'm taking this to a court at the moment because they are refusing to give me £780 from my deposit, where they put their extra legal fees there to make me pay for it. They charged me £300 for a lost pan!! Where on earth a pan is £300? I've emailed them so many times but they advised me to find an independent advice.. What an unprofessional team. Obviously they can't agree with each other in the office because they sent different emails says different things at the same time. What a waste of time and money!

Azhaar negotiated a really good rate for a short-term let that suited my requirements brilliantly. He was really helpful throughout and always kept in touch.

Alessandro from Winchester White is such a great agent. He is really nice to talk to and understands all my needs. Property search in south kensington is stressful especially before start of term. He check up on me during the process and keeps me updated with flats that’s suits my requirements. I will definitely recommend him to anyone who’s looking for a flat. Thanks Alessandro.

Alessandro is a reliable and talented real estate agent! From the first viewing we had, he understood the property style I am looking for and all my requirements! He gave good advice throughout my property search. He is flexible, cooperative and trust-worthy and he will make sure you find the most suitable place for you!

We had an amazing experience with Winchester White. We worked with Azhaar whose communication was excellent throughout the whole process. He kept both me and my partner updated at every step and was always available for any questions. Thank you so much!

Chris at Winchester White has been a game changer in terms of my experience with properly letting through agencies. Chris is always super responsive and helpful with all queries big and small. It has been a pleasure working with him and Winchester White!

Great service by Azhaar. He’s been very responsive with everything that needs to be done and any questions on the let.

Azhaar was super responsive and helpful . Everything was actioned quickly throughout the whole process.

We encountered a number of agents and agencies in our recent rental journey, and Alessandro and WW were by FAR the best agent/agency we worked with. Alessandro was incredibly professional, efficient, and kept us apprised of all details and progress through the entire process. We would not hesitate to work with him and Winchester White again.

I had a great experience throughout the whole process of renting a home with Winchester White. Filipa was beyond helpful, friendly and supportive. She replied to all my questions very quickly. I would recommend her and the team 100%.

A great thanks to Allesandro for his professionalism, attitude and most of all for his great support. He understood exactly our needs and did his best to find the most appropriate solution for my daughter for her first year as a student in London. I highly recommend him and the agency. If I’ll have to choose again I will definitely choose them.

Amrit was very efficient in handling all my queries. Well done.

The team at Winchester White are great! Recently we have been liaising with Rachel B. who went the extra mile to provide an efficient and super helpful service- thank you!