I've been a client for 20 years, but for some reason, they no longer give me account credit for online orders I make directly. Curiously, they allow account credit for my practice staff when they... Voir plus
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Lisez les avis des autres
Good price, swift service and informative website detail. Lost a star because it took a week for them to reply to an online query regarding a next day delivery service....didn't matter in the end as... Voir plus
L'entreprise a répondu
Lucy Thomas, our account manager is kind, friendly and efficient. She always goes above and beyond to help us with our order, source supply for us and give us the best price. Overall, WMS has a very c... Voir plus
L'entreprise a répondu
The delivery was prompt, and all requested items were delivered. The only thing I would like to mention is the invoices were sent with the delivery note instead of sending the invoices to e by emai... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel médical
- Fournisseur d'équipements de traitement du diabète
- Fournisseur d'équpement médical
- Grossiste en produits pharmaceutiques
- Matériel et équipement d'hôpital
À propos de Williams Medical
Écrit par l'entreprise
Williams Medical Supplies is the UK's leading supplier of medical disposables, equipment, pharmaceuticals, family planning products and medical services to the Primary Care market. Shop Online for our full range.
Welcome to Williams Medical…
As UK Healthcare’s leading supplier of medical goods and services, Williams is the number one destination for GP Surgeries, Commissioning Groups, GP Federations and Corporate Healthcare Providers.Combining exceptional customer service with great value pricing, Williams provide the market’s widest range of medical equipment, disposables, and pharmaceuticals. In addition, a fully comprehensive range of value-added support is also offered, including an ever popular equipment Test & Calibration service which is uniquely approved and accredited by leading manufacturers such as Welch Allyn, seca, Omron, Keeler, Vyaire and many more.
Giving you more…
Think of Williams as an extension of your team; making it easy for you to get exactly what you want, when you need it.From friendly and knowledgeable sales staff, through to same-day despatch on stock line orders and up to 60 days credit, everything Williams do is designed to give you more… more value, more service, more support, more time to focus on your priorities.
Experience for yourself…
Thousands of GP practices and valued customers trust Williams with their supplies each day.Begin your journey with Williams today at wms.co.uk or call 01685 846666.
Coordonnées de contact
Craiglas House, The Maerdy Industrial Estate North, NP22 5PY, Rhymney, Royaume-Uni
- 01685 846666
- sales@wms.co.uk
- www.wms.co.uk
4,7
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fantastic value
Product was great value and the delivery was next day. All round great service and will be more than happy to use again.
15 novembre 2024
Réponse de Williams Medical
Good morning,
It's great to hear that you were extremely happy with your purchase and your overall customer service experience with us and even better to hear you that you will be using us again in the future, thank you for taking the time to give us such a great review.
Kind regards
Cherie Coles
Customer Care Manager
Réponse de Williams Medical
Good morning,
Thank you for your 5 star review and your comments, it's fantastic to hear that you were extremely satisfied with our service from start to finish. We look forward to doing business with you in the future.
Kind regards
Cherie Coles
Customer Care Manager
Very prompt and straightforward…
Very prompt and straightforward transaction. Would recommend.
18 novembre 2024
Réponse de Williams Medical
Hi Josephine,
Thank you for your fantastic 5 star review and comments, it's great to hear we have exceeded expectations, I'll ensure your rating and comments are fed back to all the staff here at Williams medical Supplies thank you once again.
Kind regards
Cherie Coles
Customer Care Manager
CoaguChek XS PT Test PST New 24no
CoaguChek XS PT Test PST New 24no Test strips ordered 15/11/24, received 18/11/24, all good except expiry date of strips 31/08/2025 only 10 months. the Q&A answer re shelf life is wrong, you can't use a day after expiry date and the strips do not have a 5 year shelf life. Sales team cannot influence expiry date they only ship product supplied. Q&A should be accurate.
18 novembre 2024
Avis spontané
Réponse de Williams Medical
Good morning Kate,
We are sorry that you feel your recent purchase did not meet your expectation around expiry timescales. Would you kindly contact our customer service team on 01685-846666 selecting option 2. The team will be happy to discuss the matter in greater detail with you. The average shelf life of the strips we supply is approximately 12 months, the majority of customers are asked to test weekly and so a pack of 24 strips would generally be used within a 6 month period. Please give us a call to discuss that matter further.
Kind regards
Cherie Coles
Customer Care Manager
Fast reliable service at a good price
Fast reliable service at a good price.
Would highly recommend.
14 novembre 2024
Réponse de Williams Medical
Hi David,
Thank you very much for your 5 star review and your great comments around our customer service, delivery and overall pricing. It's always great to have such a positive review and I'll ensure your feedback is given to all staff at Williams.
Kind regards
Cherie Coles
Customer Care Manager
General ordering is simple and easy…but
General ordering is simple and easy HOWEVER trying to obtain quotes for more expensive items or equipment is slow and time consuming compared to other supplies and more frequently less competitive in pricing these days
14 novembre 2024
Réponse de Williams Medical
Good morning Sue,
Thank you for completing our trust pilot review and for your feedback around quotations and pricing. Quotations for items that we advertise on our website are usually completed by our sales staff in a timely manner, if this hasn't been your experience, please accept our apologies. Sourcing items that we don't generally stock, can take some additional time as we have to reach out to other suppliers. I will ensure that our sales and demand planning team are given your feedback thank you again for your overall 4 star review.
Kind regards
Cherie Coles
Customer Care Manager
Helpful
Helpful, had to add to order and it was late afternoon and was still delivered with the other items done earlier that day
14 novembre 2024
Réponse de Williams Medical
Good morning,
Thank you for completing our trust pilot review with your lovely comments, we are so pleased that you are satisfied with the service we provided.
Kind regards
Cherie Coles
Customer Care Manager
very nice staff on the phone always…
very nice staff on the phone always helpful quick delivery
7 novembre 2024
Réponse de Williams Medical
Hi,
Thank you for your lovely comments and scoring on our Trust pilot review site. Customer feedback is so important to us as it helps us monitor, plan and assess our overall performance, I'll ensure your comments are fed back to all.
Kind regards
Cherie Coles
Customer Care Manager
Amazing company thank you for the great…
Amazing company thank you for the great customer care!
12 novembre 2024
Réponse de Williams Medical
Good afternoon,
Thank you so much for your kind comments, It's fantastic to hear we have exceeded your expectations. If we can be of any further assistance, please do not hesitate to contact us, we are always happy to help.
Kind regards
Cherie Coles
Customer Care Manager
Quick and efficient
11 novembre 2024
Réponse de Williams Medical
Good morning Jane,
Thank you so much for completing our Trust Pilot survey, it's great to hear that our service warranted a 5* review, we look forward to doing business with you in near future.
Kind regards
Cherie Coles
Customer Care Manager
Very helpful at all times
6 novembre 2024
Réponse de Williams Medical
Good morning Maryam,
Thank you very much for completing and commenting on our Trust Pilot survey. It's fantastic to hear that you're happy with the helpfulness of our staff her at Williams medical. Please don't hesitate to contact us for assistance in the future, we are always happy to help with any enquiries you may have.
Kind regards
Cherie Coles
Customer Care Manager
Réponse de Williams Medical
Hi Elaine,
Thank you for completing our Trust Pilot review survey, it's great to hear that you are extremely satisfied with our overall service. We look forward to doing business with you in the future.
Kind regards
Cherie Coles
Customer Care Manager
Quick and efficient service
29 octobre 2024
Réponse de Williams Medical
Good Afternoon,
Thank you for taking the time to complete the T Pilot survey, your feedback is important to us. I'll ensure your feedback is shared with the business, we look forward to servicing in the future.
Kind regards
Cherie Coles
Customer Care Manager
Réponse de Williams Medical
Thank you so much for your fantastic feedback! We’re delighted to hear that you found our service to be quick and efficient from start to finish.
Kind regards
Cherie Coles
Customer Care Manager
excellent service
29 octobre 2024
Réponse de Williams Medical
Hi Stuart,
Thank you for comments and our 5* trust pilot review, we always strive to deliver customer excellence here at Williams and so it's great to have such positive feedback. I'll ensure I feed it back to the staff here.
Kind regards
Cherie Coles
Customer Care Manager
Positive experience
First time ordering. Prompt delivery and competitive pricing. Will use again.
22 octobre 2024
Réponse de Williams Medical
Hi Natasha,
Thank you for taking the time to provide a review.
We are glad that you were happy with your first time ordering experience and our competitive pricing. It's great that your order arrived so quickly. We look forward to doing business with you in future.
Thank you for ordering from Williams Medical Supplies
Kind regards
Cherie Coles
Customer Care Manager
Williams gave us a competitive discount…
Williams gave us a competitive discount on a particular item we use so will be ordering again in the future
29 octobre 2024
Réponse de Williams Medical
Hi,
Thank you so much for your lovely comments around our competitive pricing, If there's anything else we can assist you with, please don't hesitate to contact us.
Thank you for choosing Williams Medical Supplies
Kind regards
Cherie Coles
Customer Care Manager
Réponse de Williams Medical
Good morning Joanne,
We're thrilled to hear that you've had consistently positive experiences with us, Your recommendation means a lot to us, and we're always here to support your needs. Looking forward to serving you again!
Kind regards
Cherie Coles
Customer Care Manager
This is one of the friendliest and most…
This is one of the friendliest and most helpful companies I have dealt with. After a hiccup with my first order where a slight wrong address was put on the package and a DHL driver chucked my order over a neighbours gate whilst they were on holiday and I wasn't able to retrieve it, the people in the customer care centre were really helpful trying to help me sort out a replacement. Yasmin in particular went above and beyond to try and sort things out for me, keeping in contact and updating me at every stage to make sure the coaguchek machine I ordered arrived before my hospital appointment, which it did. Thank you!
20 octobre 2024
Avis spontané
Réponse de Williams Medical
HI Nicola,
Thank you so much for your fantastic feedback! We’re delighted to hear that you found our service to be helpful and caring. 😊
Thank you for acknowledging our lovely Yasmin who helped you with your order, it's wonderful to know that her communication kept you informed every step of the way! We look forward to serving you again in the future.
Kind regards
Cherie Coles
Customer Care Manager
Réponse de Williams Medical
Hi,
Thank you for your great feedback!
We’re thrilled to hear that you're very satisfied with our service. 😊 We look forward to serving you again in the future. If you need anything else or have any questions, we’re here to help.
Kind regards
Cherie Coles
Customer Care Manager
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