Wolseley UK Avis 

Went to my local Wolsey with a broken bathtub waste washer. It had a lip on it. I was told you can’t get anything like that you’ll have to buy a complete pop up waste system and have it fitted. I was referred to the sales team who told me the same. No suggestion of what I could try instead.
I bought a flat washer the same size and leak now gone.
They obviously thought Joe Public would take their advice and buy a whole system.
I will not be using Wolsey anytime soon.

Ordered 2 nest thermostats on the 2nd of December, when I did the payment a message come straight on the screen "something went wrong,please try again" so I tried with a different card but the same message.
I checked my bank account straight away and surprise, they took my money twice!
I call them Tuesday 3rd of December at 8am in the morning, I had a chat with Grace and she said I will receive my money back by Friday 6th of December, but nothing happened. Friday 6th of December again I call them, I had a chat with Josh and he said the transactions are cancelled and I will receive my money back on Tuesday 10th of December, nothing happened!
From 3rd of December I am trying to receive my money back, £326.40×2 by sending them a lot of emails and call them every day.
Now we are in 13of December and I don't have my money back and of course no items!
I definitely no recommend them!
SCAM! Stay away!

Took one look at a tap cartridge and said we don’t have them or get them. Unless you get the name of the manufacturer, and even then probably can’t.
So I googled camera and found it on Amazon!!
I thought places like this would be first port of call for specialist parts.

Never again, just bought 2 x M15 brass nipples and 25mt coil of barrier pipe, should have checked price before purchase.
Wolseley price £58.72
For same at Screwfix/Toolstation
£34.94
Your company is ripping people off.

Ordered a heating controller to be picked up within 60 minutes.
3hours later still no email/text/info

Phoned the local branch, they don't know anything.

Cancelled my order using their online form
No response since 28 October
No sorry/ cancelled order info
No money refunded

I strongly do not recommend using Wolseley to anyone who values respect, fairness and honesty.

I had today 6.11.2024 at around 8:10 - 8:30 p.m. WOLSELEY lorry driver reg no KY71 CVN driving extremely close to the back of my van dazzling constantly his beam light and his lights on side of his roof truck forcing me to drive above allowable speed limit. He drove very closely to my car ( literally seating on my bumper ! ) for over 20 min constantly flashing and dazzling lights, driving very aggressively and competitively which caused distress to myself and other road users. This does not only represent a very dangerous driving but also bring a bad reputation to WOLSELEY company which logo is displayed and the driver negatively represent.
How this driver get away with this is unbelievable and reading previous reviews I am not alone with my observation !

This driver should be taken off the road !

The worst & most dangerous driver - travelling home at 10pm on the m1 motorway junction 10a southbound with a 4 year old and 10 week old baby on board, tailgated for some time by PN23 FED a haggered looking man wearing a flat cap and glasses kept flashing my vehicle to go faster even though there were reduced speeds of 50mph he kept flashing his lights and sounding his horn. Of course I had to drive with due care as I have such precious cargo on board. His attempts to ram us almost out of his way became scary and upset my 4 year old
Especially when he made constant attempts to undertake our vehicle getting closer to her side of the car. Even though the speedometer registered 50 he continued to push to go faster

Absolute lunatic of a driver should not be driving a mobility scooter let alone an articulated lorry. Will certainly end up killing or seriously injuring an innocent party one day. not the kind of representation you want behind the wheel promoting your business!!!
Have seen that this is not the first report of poor driving from someone on your fleet perhaps you should be more stringent when looking for lorry drivers to ensure they can read the road correctly and obey the speed limit.

As a Plumbing and Heating engineer with a trade account for over 15 years I'm very disappointed with this company. After trying to pay my trade account online numerous times, their system was not and still is not allowing me up to date information so I could not pay until I was able to visit a branch. So, fair enough, my credit facilities were put on hold until I paid which was 10 days ago. But my account is still on hold 10 days later. My payment doesn't show up on line but in branch there is no outstanding balance on my account. After contacting by phone, I have been redirected to a mobile number which is the credit controller who doesn't like to answer their phone. So unprofessional, I think my loyalty is finally running out with this company.

The customer services is not great, placed an order and paid 2 weeks ago, got an email confirming order placed and delivery on the 2nd October.
Called day before delivery due to be told the order has not been placed. Very annoyed as builder here to get the job done. Won’t use Wolseley again.

I worked for this company. I was betrayed after an accident which was not my fault was rewarded eventually by getting the sack! Unpaid while off work.
Therefore, I will never recommend this company!

I only wanted to click and collect some guttering on their website, but kept telling me only available for trade customers only. Gave up and went elsewhere, why do they make it so difficult to buy anything

Fantastic customer service at the Tamworth store so helpful and got what I needed straight away (I wasn’t sure what I needed but they sorted me out) thank you

After being given the run around by 3 other companies I ended up at your Pool Branch.
Wish I had gone there first what a brilliant Manager Louise is, no blag or brush off but has ordered my required parts. Wish I had known about this place before.
One of the other places tried to sell me a part that clearly did not match the original.(Wonder if it was because I was female.)
Please can Head office give the store a pat on the back.
I know lots of my female friends would go there!

Had a really positive experience dealing with Audrey Sutherland business account. She was extremely helpful and went above and beyond to provide information on products. Great communication on phone and email. All products were good quality and arrived on time. Thank you Audrey.

I ordered a Mira shower tray riser kit this morning at 10'ish from the Sheffield branch because the website said they had it in stock (they gave it as the nearest branch with stock). When I ordered it said wait until you receive a text before collecting your item (like Screwfix I presumed). 3 hours later and no text so I rang them. "...Oh yes it's in stock just come and pick it up", she said. I drove nearly an hour to Sheffield and the guy on the counter took my order number. So I waited..... and waited............. At least 15 minutes later he reurned to tell me it wasn't in stock. Surprise surprise!! What a pathetic company. How on earth do they stay in business?? I asked for a refund. I won't hold my breath.

Ordered a shower tray for collection on Aug 21 at 1.36pm - website showed as in stock and ready to collect from my local branch on Aug 23.
Wolseley took my money, confirmed my order, then and immediately emailed back at 2.12pm to say it was not in stock and not available to collect as per the order.
Was told it would be ready to collect on Aug 26 but that was a bank holiday so they were closed. Phoned today and still not available for collection. Next delivery to store is Aug 29 and they could not confirm whether my order would be available or not. Wasted a week waiting for a product I was told was in stock when I paid.
These people knew they didn't have the item and yet they took my money anyway.
UPDATE: No stock available on Aug 29. Now have to wait another week to see if one turns up. Ludicrous way to do business and a horrific way to treat customers.

Missing two washers from Mira shower hose. Contacted Wolseley over a week ago. Had two emails to branches that I have been copied in on but no action taken or direct reply. Awful customer service

Ordered gas boiler which was available for home delivery. After 10 days I emailed to ask if it had been dispatched? I was informed it was ready to be collected in a delivery depot which was a 6hr round trip for me. I know I live fairly rural but why deliver it to where they did? If unable to deliver why not inform me sooner.

I needed to check stock details and prices before setting out to the branch so I phoned the Old Kent Road branch in advance. The surly individual who answered told me to send my query via email since he couldn't assist me over the phone as "there's only two of us in the branch."
Well, guess what? It's been about four weeks and that email has never been replied to. Wolseley could be used as a case study of what's wrong with customer service in the UK and why more and more people are choosing to shop online.

Went into a north west branch and was disgusted with the way certain staff are treated

Overhearing the way grown men speak to women is disgraceful to the point where i saw one staff member cry and nothing was done about it

I will certainly listen next time me and my husband shop there and will contact head office