Wood Leisure Avis 20

Lomond Woods Caravan Park

Having stayed at 4 other caravan parks over the past 7 months, I can say that Lomond Woods is the best by far. It has a mix of everything from statics, to tourers (short stay and seasonal) and camper vans, so there is always someone new to meet and have a chat with.

Beautiful surroundings with a clean and well equipped games room. Added bonus - no electronic machines for kids to waste their money on.

Staff are pleasant and courteous, and went above and beyond when I took ill and was taken to hospital (Thank you Laura and Maria!). They looked after my wee puppy Brooks, and made sure that everything was ready for collection by my family later that day.

Close to local amenities, various shops and restaurants, including the visitor experiences at Lomond Shores.

High recommended - even the 4 wee ducks on site come up to say hello!

The Bad: Common Complaints
• Strict Management Style: Some recent reviews from late 2025 mention a shift toward a more "controlled" atmosphere under new management, citing a "three strikes" rule for noise and a perceived lack of warmth compared to previous years.
• Connectivity Issues: Wi-Fi and mobile signals are reportedly very poor or non-existent in many parts of the park.
• Limited Shop Stock: While convenient, some guests found the on-site shop's inventory to be very limited, recommending a trip to the Co-op in Pitlochry for essentials.
• Noise Levels: Because the touring area surrounds the play park, it can be very noisy with children until late in the evening
Leisure Facilities (Pool, Jacuzzi, Sauna)
• Cost & Policy: You are correct that swimming is not included in the stay price. Adults are charged a higher rate (reported as £4 per session).
• Accompanied Children: Management justifies charging adults who accompany children because those aged 12 and over are granted access to the sauna, steam room, and jacuzzi.
• Temperature Issues: Multiple recent reviews support your experience, describing the pool as "freezing cold" and the hot tub as more of a "warm tub" that frequently turns off or fails to reach a relaxing temperature.
• Supervision: There have been noted instances where the no-lifeguard policy led to older children "hogging" adult-only areas like the steam room and jacuzzi without staff intervention
On-Site Shop & Essentials
• Limited Scope: The shop has been described by visitors as looking like it is in a "closing down sale".
• Stock Issues: It is frequently under-stocked, especially during off-peak times, forcing guests to drive into Pitlochry to the Co-op for basic supplies.
• Operations: The shop now operates on a cashless basis and closes early at 6:00 PM most days
The "New Management" Shift
The "New Management" Shift
• Strict Rules: Since the Wood Leisure family took over in late 2024, long-term and seasonal visitors have reported a shift toward a "money-governed" approach.
• Atmosphere: Guests have noted a "four-page list of rules" and a "three strikes and you're out" policy that some find creates a stressful rather than relaxing holiday environment.
The perception of "unfairness" regarding different rules for seasonal pitch holders versus static home owners is a central theme in recent complaints from long-term visitors following the Wood Leisure takeover in late 2024
Many long-standing guests who have used the park for decades report that the new management's approach has "alienated" seasonal users specifically
Key Rule Disparities & Complaints
• Operational Priority: Seasonal and touring guests have reported that the park now prioritises the static rental and ownership market, leading to a perceived neglect of facilities used primarily by tourers, such as the toilet and shower blocks, which some describe as "filthy" with non-functional soap dispensers.
• Facility Access: While static owners may have certain amenities included in their higher site fees, seasonal pitch holders often feel "nickel-and-dimed," particularly regarding the extra charges for the swimming pool (£4 for adults) and poor Wi-Fi that remains a significant issue despite high costs.
• Water Restrictions: Some seasonal holders have noted strict rules—such as being unable to fill small paddling pools for children—while observing staff power-washing park-owned rental units, which is frequently cited as an example of an unfair double standard.
• "Corporate" vs "Family" Feel: Under the previous Hay Family ownership, the park was known for its relaxed atmosphere. New rules, including a 10:00 PM "lights out" expectation and a strict "three strikes" policy for noise, are reportedly enforced more aggressively against seasonal campers than those in static homes.
According to recent guest feedback and park operations for the Winter 2025/2026 season:
Facility Disparities and Closures
• Selective Access: Many seasonal pitch holders confirm that the shower, toilet, and dishwashing blocks closest to their areas were decommissioned for winter, despite the park actively promoting "year-round" use of these pitches.
• Operational Priority: While these facilities were shut down, the blocks at the bottom of the park (serving short-term touring pitches) remained open, forcing seasonal guests to travel significant distances across the site to access basic amenities.
• Lack of Communication: A recurring complaint is that management failed to inform seasonal holders of these closures before taking winter bookings or deposits, which many feel is a breach of the "fairness" expected in a service contract.

If there were an option for 0 stars that would still be too good, the store for 1 is a disgrace you would have more in your fridge at home even for a site open all year, 2 families booked for a weekend for 6th to 8th February, before finalising the booking I had spoken with reception and they never once mentioned the pool and bistro were closed for refurbishment which was the primary and only reason for booking, the website stated that ALL facilities were open obviously knew they weren't and basically sold 2 weekend bookings under false pretences, it's a nice site just unfortunate the new owners couldn't care less about the people that actually made it a success before it was sold so that'll be the last booking at any of their sites.

Faskally Seasonal Rules.

We have resided in Faskally Campsite for over 20 years and have found the new owners to be very Corporate in their response to any rules and conditions they set up in March 2025. Now, dont get us wrong, Faskally is a beautiful place and close to Pitlochry as well. Under previous management it was a friendly Family site where all would become a great community together, this has sooo changed to a one of a negative feeling among seasonal campers. Management state new rules are for Owners, seasonal and tourers Fairness to All. This is misinformed information as Owners are allowed to personalise their Static and ground, Seasonal are Not, tourers have most freedom on pitches. Management know that they would not even speak to a representative of Seasonal tourers as we asked a few times for clarification of their rules. We were told No they would not have a meeting to acknowledge our concerns, each person asking queries was allowed, but not as a community.....some of pertinent questions were:
1 No Gazebos (Safety) while Owners are allowed
2 Personalisation of area, No, but owners allowed to
3 No e scooters, Open fires or controlled fire! e scooters allowed for Owners kids, open fires allowed for tourers.
4 No lightening around caravan or ornaments! Owners allowed
5 No storage boxes allowed! Owners are allowed and some have more than one storage box beside their caravan.
(Owners are static caravans and Lodges)

This resulted in over 18 couples leaving this site. Yes Management say they have all Winter and Summer 2026 pitches full! most of these are new tourers and Faskally is a lovely area, but it shows Corporate Business where the customer comes last in their rules and findings. I have found a new site for 2026 which is more Family friendly and allowed to personalise our area, because after All, this is our second home, which Woods Leisure dont seem to get.

Ex Faskally Seasonal Tourer

Had an absolutely fantastic time with our family in Blairgowrie. The lodge was beautiful and exceptionally clean. Facilities inside were great. Kids loved running in to the hot tub during the cold evenings. The lodge was really cosy, even during sub zero temperatures and snow fall. Everyone left refreshed and relaxed.

From a holiday park to a place people can’t wait to leave

I’m honestly shocked at how quickly the atmosphere here has changed since the new management took over. This used to be a warm, relaxed and welcoming holiday park — now it feels controlled, strict, and uncomfortable to stay in.

There are new rules for absolutely everything. You don’t feel like a guest anymore — you feel monitored. Even sitting outside quietly in the evening has become something you second-guess because of the constant threat of “warnings” and “strikes.” It’s hard to relax when it feels like you’re being watched rather than welcomed.

The facilities haven’t improved either. Toilets and shower areas have been regularly dirty during visits, and there is still no lifeguard at the pool, which says a lot about the priorities here. The removal of cash payments across the site has been a huge inconvenience for families and older guests too.

The biggest problem though is the attitude. Feedback isn’t listened to — it gets brushed off. If you raise a concern, you’re made to feel like you’re the issue. There’s a real lack of warmth and hospitality now, and it shows in how many long-standing seasonal guests have already left or are looking to leave.

This place didn’t just change — it lost what made it special.

Right now, the park feels less like somewhere you go to relax, and more like somewhere you’re expected to follow orders. Until the management approach changes, I wouldn’t recommend staying here.

Having stayed at the Aberdeen site and had two great experiences there, we booked into the Blairgowrie site and left after two nights due to inflexibility. The site management made us feel unwelcome and like we were being an inconvenience. If you want to enjoy a relaxing holiday don't go here... the only good thing was the refund we were given when we left.

It tells you a LOT about a company about how they look after you when there are problems.

Before heading off onto a nightshift, we decided to take advantage of the unseasonably mild March weather and have a quick few days away to try out our new caravan.
I booked two nights at Deeside, the booking being made at 5pm.
At 1030pm my wife called me at work to explain she wouldn't be able to go away in the caravan as she was feeling very ill and needed to see a doctor.
I immediately contacted Wood leisure to ask to cancel the booking and receive a credit note.

Got back off my nightshift, had some sleep then woke to find an email from them to say as it was short notice they would not refund nor offer a credit note.

Unbelievable- they happily took my money at short notice, the site is near empty as it’s out of season and I tried to cancel literally 6 hours after booking. I could understand the unwillingness to offer a refund, but to not even offer a credit note? Thats atrocious.

Wood Leisure were not a single penny out of pocket by us having to cancel.
However, because of their greed, we will have to take a £52 loss on the chin.

Never again. We have stayed at this site 6 times in the past 3 years, but never again will we stay at Deeside or any other Wood Leisure site. Money grabbing has cost them a loyal customer.

I am a residential caravan owner and I sent an email on the 11 October regarding the lightening in Corriefodly Caravan Park. I went to the Head Office in Blairgowrie to ask for a reply to me email and I was told that they were dealing with the floods etc which I understood but my email was 10 days prior to the floods. To date 15.11.23 I have still not a reply, The tourers get treated better than the residential home owners, if they complain they get a refund of the fees. I am asked to pay more than £3000 a year for a pitch fee including services and they cannot reply to me email. I asked if the lightening could be made better, brighter, as a accident waiting to happen and I am paying for this. It seems to me they don't care about the residential owners they just want their fees. Also they closed the pub on our site and they still expect you to pay more now for fees. Their customer service si shocking.

We do not to leave negative reviews as we appreciate that one persons experience can be very different from the next and it's usually easiest to resolve complaints or grievances directly with the person or company concerned but on this occasion we will make an exception .

We hope our review will be helpful to others by providing information that is not published on their website that could put some people off booking a camping holiday/break here. The tent pitches with electric are located next to the duck pond and on grass that 20-30 ducks occupy. The area is covered in duck poo and the ducks will not move under any circumstances to allow you to pitch in this area. You will most likely be overwhelmed by a pack of 20-30 ducks who are equally determined that you have food for them, as they are that they will not be moving to allow you to set up on their space.

We tried moving to the opposite end of the site and on our second attempt at setting up, a member of the housekeeping staff was driving passed and stopped to explain to us that the ducks were becoming far too tame and demanding of being fed as too many people feeding them across the site. They were trying to get in our car and our tent bag and wouldn't take no for an answer.

When we encountered this problem, reception was unmanned so we had to call Wood Leisure customer service department and we were advised by their customer service person to send an email and they would get back to us. We explained we were in the process of trying to pitch a 6 person tent for the second time on a square of grass, against the will of 20-30 ducks whilst trying to supervise our 2 young children. Sending an email wasn't feasible under the circumstances we were faced with, and we really needed help and to speak to someone about an immediate problem we were faced with. Nonetheless, we were advised that it was procedure that we had to send an email as this was their protocol.

As help was not forthcoming after 2 phone calls, we made the difficult decision to leave and try to find an alternative campsite. We called Wood Leisure customer service a third time before we departed and the customer service person that we spoke to was quite unengaging, unhelpful and made it clear that our decision to leave was due to our personal preference.

We understand that the ducks may not pose any problem to those who visit in touring caravans or who stay in the lodges, static vans or pods located outside of the area around the duck pond, but please be warned that if you plan on camping at Deeside in a tent, you will be positioned on the grass next to the duck pond which the ducks view as their territory and they will not leave you alone. Not such a problem if it were just a handful of friendly inquisitive ducks, but this is not the case. You will be overwhelmed by a pack of 20-30 ducks who are determined not to let you pitch in their space, and that are of the view that any food you have with you belongs to them.

This is the sort of problem that if it was handled by the correct person in the correct manner, could have been resolved easily and allowing us to move on elsewhere quite happily with no ill feeling and a story to laugh about when we got back home. Instead, the attitude and manner of the customer service person we dealt with has left a very bitter taste for us. She offered no support and neglected to consider how it might feel for a family of 4 to plan and organise a weekend of fun, with activities booked in the surrounding area, to be faced with the prospect of turning around and going home due to a problem at their campsite. This prospect was hugely upsetting for our daughters and very frustrating for us, so the last thing that we needed was to be told on the phone that leaving was down to our "personal preference."

I did a review on this company 4 days ago as I was so disgusted in the way we were treated.If you read my 1st review it should paint you a picture why I did the review.I am responding to their review which is a total lie when my we realised I was not fit to travel my husband emailed the day before and not on the day as they wanted you to believe.And as I said they did nothing to help us and kept our money and told to claim holiday insurance in SCOTLAND!!.The fake concern for my health is laughable as they hung up on me!.I had another visit today from my GP as still unwell and msg from my bed..Please be aware that unless you have holiday insurance they will not accommodate you if you have to leave in an emergency or a death you will get no refund or a change.We have a Campervan and have seen gorgeous campsites some at the beach if you have a dog..please check the T&C before you book I would hate for you to be treated the way we have.Also we were meeting our friends for the day.
Warmest regards

We stayed here several years ago when we had a caravan, the touring side of things was fairly small however when we arrived in 14th October 2022 for 3 nights with our Campervan wow what a difference, the site has lots of static caravans, pods and a large tourers area, the site is spotless including the toilet block (currently cleaned twice a day), staff very friendly, free WiFi and a stone throw away from Lomond shores and Alexandria, we will defo be back - fantastic site

Terrible service. They cancelled our booking due to an admin error and I had to chase them after the fact to refund the money I paid.

Never informed us the booking was cancelled until we were on our way with a car of excited children.

No formal apology just a poor email advising they had refunded me.

Would avoid this company at all cost

I was slightly worried about booking with woodleisure due to a review on trustpilot but, having been to the park previously that the complaint was about i knew that this complaint wasn't warranted, as my gf and i both loved that park. I booked for a weekend away for my gfs birthday to corriefoddly caravan park near Blairgowrie through the Woodleisure website for the two of us and our 2 dogs, from the day of the booking everything went smoothly, their communication with me via email was excellent and I soon after downloaded their app. I had been sent lots of info on checking in and out, awell as the rules of the park and some activity suggestions. We left Friday after work and the drive to the park was incredible (perthshire really is out of this world) we arrived at a very quiet caravan park (exactly what we like) it was a contactless check in, our car reg was recognised by a camera which opened the barrier and we drove upto our pod where we found our key and welcome pack, the pod was very comfortable with a double bed, sofa, fridge, microwave, kettle and t.v. we had our own decked area with picnic bench which was fenced off with a gate (perfect for dogs) the toilets, showers, and washing up facilities were literally a 10 second walk from our pod and they were immaculate, no smells or anything negative. we went to Blairgowrie for dinner (an Indian called Azaad, meal deal for 2 was £18 and dynamite). The night we arrived i had a missed call and a voicemail from woodleisure staff to make sure we had checked in OK and left a number in case of emergencies. Day 2 we went back to Blairgowrie to get some meat from Ewarts butchers for a bbq, excellent quality. We had our food and a drink and enjoyed the scenery from our decked area. It was a great holiday. My gf was very happy with her birthday getaway and we will 100% be using woodleisure again and also we'll be returning to Blairgowrie soon too as we both fell in love with the place. I think your experience will also be a good one if you're expectations aren't unreasonable, like some people tend to be.

Having arranged and paid for a 2 night stay at Callander Park, we were thoroughly looking forward to our break.
During these covid times, I was asked to pro ide details of all people travelling. From these details, it's plainly seen that we are all adults.
The accommodation clearly states 'junior 3 bedroom deluxe lodge'.
Having stayed in plenty of lodges, I knew what I should be expecting.
On arrival, we couldn't believe that our 'lodge' was nothing short of a well presented static caravan! The 4 'single' beds in 2 of the rooms, would fit children only. The adults in our party struggled badly to sleep as it was almost impossible to move or turn.
I emailed head office, who basically said in their return email, 'you should have checked when you booked it'.
Does anyone else ask what the sizes of their single beds are before booking?!! I don't think so.
Basically, the accommodation definitely is not a 'lodge' as most people would expect, so be careful when booking with Wood Leisure

What a great place in beautiful surroundings. Very easy check in with a nice welcome visit from the very helpful Laura.
The glamping pod facilities are first class with everything we need for a short stay in Perthshire.
Thank you we will be back.

(Blairgowrie Holiday Park)

I admit the initial mistake was my own, I thought the caravan hired was an accessible one, I did concede this when it was pointed out by Wood Leisure's so called 'Customer Service'!?
On arrival we realised the caravan was uphill , on the back row of the site , we did ask ground staff for a move but no other caravans were available.
(Wood Leisure stated at no point did I state that my mother had mobility issues , surely , if I asked about accessable caravans in the first place this isn't a difficult leap to make!?)
The interior of the caravan itself was lovely , albeit , a very small twin room but the outside was a different story! *Half slabs sticking out of the bottom of steps.
*Unusable picnic bench ,under trees, old and overgrown.
*Concrete slabs piled up , a works trailer in space next to caravan and more slabs and a traffic cone on the opposite side.
*Opposite a mini site for the parks machinery/tractor etc and piles of gravel , machinery passed by the bottom of our caravan frequently!
This is not conducive with a quiet get-away at all and was never mentioned on the website or within any communication!? I did ask Wood Leisure's head office via email to comment on this 2 days ago but still no reply!?
I was also informed by customer service that a taxi would be permitted to enter into the park via the barrier if I called up and registered the taxi's registration number!? The barrier remained in place , then a very annoyed lady (witnessed by an appalled taxi driver) in reception informed me that she would let the taxi in this one time!? How else was my mother supposed to get back to the caravan and why was I told I could do this (also stated on website - info since removed!) I may add I arrived in a relatives campervan who was also staying on site.
I did email head office as stated before and asked why they were not more honest about the placement of the caravan and surrounding areas? They have yet to give me a satisfactory answer and accept any responsibility! I have been told I should have stated more of my grievances whilst I was there , but , after the receptionist's attitude re the taxi , I had no faith!
This wasn't a inexpensive stay over 3 nights and I can say I and my 83 year old mother , feel deeply disappointed and let down by this company and will not be visiting their parks in the future and I would urge you to double check your accomodation and vicinity before you go!