woodsheets.com Avis 

The wood panels arrived weeks late, appallingly packaged, damaged beyond being useful, sizes all wrong and with paid features missing. Following a complaint, the company (weeks later) have refunded a fraction of the order value despite the entire order being a shambles. Do you think I should pay anything for a box of useless crap? Should I even be paying the postage for it?

After writing a review a few days ago, im writing yet another one to follow up. We had placed an order which we had been waiting quite a while for, contacted them but the email received was confusing. Anyways, Chris responded to my review leaving contact details. I phoned to no avail. But he did however contact my husband directly through email apologising and stating our order would be sent. Also he stated to contact him once we received our order so that he could process a discount. My husband did that but has not received any email back from Chris. Whilst we have our order, the whole experience is one I can safely say, we would not go through again.

I had numerous issues with both my orders and emailed you numerous times without a response. I also phoned you four times. I sent you a complaint but have still not had a reply.

Your service is atrocious! I was informed by one of your staff on Tuesday she would ensure my brackets were sent 1st class. I received them yesterday! Not first class in my opinion!

I complained about 2 of my 6 shelves being damaged on arrival and the packaging being torn and not wrapped sufficiently. I am still waiting for the replacements! Altogether the worst company I have ever had to deal with!

Ordered 2 sheets of wood, nothing too taxing. Only 1 arrived in the parcel. Phoned up and left a message; they'd "call me back", so the message claimed. 3 hours later I phoned them again after no response, and this time spoke to Hayley explaining the situation.
Since the board they did not send needed 2 cm taking off one of the sides, I asked if they could do that before they sent out the board they missed from the order - easy enough since they hadn't sent it, right?
A few days later when coming to do the job, opened the new delivery to find the board had the old measurements and so would not fit. Phoned up again (35 minutes on hold), spoke to Hayley again, and explained it. She said she'd speak to someone and call me back. A week later, I still haven't had the return call nor the correct cut of board sent. Guess we'll have to do it ourselves.
Very poor service all round in my opinion. They deliver half orders, the staff don't read notes on files, and don't bother returning calls or following up on their commitments. Once they have your money, they're not bothered about delivering a respectable service, it seems. I do NOT recommend using them.

Unfortunatley, despite how freindly the staff are on the phone, I cannot recommend.

Over two weeks ago I ordered a small custom order and paid for expedited shipping and the website estimated it would come in 1-2 days. After 2 days I chased them via the phone, and then continued to chase them most days until it arrived 9 days later. Furthermore half the order was missing and what had arrived one of the panels was damaged.

I've had to chase them repeatedly, with poor comms throughout. Its now a week later and after days of calling they have not sent out the replacement panels despite constant "we'll do our best to get this out to you today".

I've requested a call back from management on multiple occassions without response (and the kind customer service staff insisting they would reach out).

Response - Chris reached and and offered to fix the problems and provide a refund which was very kind and welcomed.

I have been waiting for a refund for almost a week, the assistance you get from customer service is one of “its still being processed “ which looks like a generic reply as all the emails say the same, the replays take days and I am still waiting, I have bills to pay and incurring bank charges, nobody can afford to wait this long for a refund, it didn't take this long to take the money out my account!, almost a week later and my refund has not yet been processed by accounts dept this is ridiculous and nobody seems to give a damn, if I had known this was going to be the case and the service was this bad I would never have chosen them, my advice is stay well away, they are awful to deal with and there are better companies out there that take your custom a lot more serious and value there customers……… you have been warned

Well just a quick update, its now 6 days later and I am still waiting for my refund which is not a small amount, but to wait this long is ridiculous especially after I was told it would take 3-5 days and to top it off the refund was not processed until I got in touch, which just goes to show how much they value there customers, I am glad I didn't buy from them because I doubt I'd ever see my order, talk about poor customer service this whole experience has been nothing short of disastrous and like I said before when you get in touch they either don't rely or they just fob you off.
I don't normally do reviews but after this level of customer service just wanted to warn other people to steer clear, the service is awful and they do not value your business, there are other companies that do so rather go to them and feel valued
I might be doing another update if I still haven't received my refund……stay tuned

Similar experience to several others on here (yes, I wish I'd read the reviews first).... what was delivered was pretty poor quality.
Chipped edges, two corners bashed, scratches across the surfaces.
Basically what has been been delivered is useless and certainly not worth the cost. I would have been better off renting a saw and cutting the wood myself.

Everything as ordered, just a small order for some shelves. Takes a little while to arrive, but then, it’s being custom made. A lot easier and more accurate than trying to do it myself.

I've used this company before to buy wood sheets as a solid base for my sculptures. They come in all shapes and sizes and the quality is excellent. On this occasion my order didn't arrive - a delivery issue, not a supply issue - but woodsheets immediately offered to honour my order and send me replacements. The person I spoke to was apologetic (even though it wasn't the company's fault) and helpful. I would certainly recommend them for product quality and excellent customer service.

After a promising start, I am extremely disappointed with the service I received.
My initial delivery was missing a piece of wood. When I reported this, the missing piece was eventually sent out, but it arrived in the wrong size - a second significant error on the same order.
To make matters worse, the replacement was packaged in the most ridiculous way I have ever seen. A massive flat cardboard box was used, but the small piece of wood wasn't even placed inside it - it was simply slotted into the outside fold of the cardboard and held on with a single strip of tape. An absurd waste of packaging that offered no protection whatsoever.
I had also forgotten to include one piece in my original order. After the missing item issue, I requested a gesture of goodwill (waiving the delivery charge on this forgotten piece), which was agreed to in exchange for writing a review.
However, when the wrong-sized replacement arrived, I contacted John again to explain the situation and requested a further gesture of goodwill given the multiple errors. Despite sending two follow-up emails - including one requesting whether delivery could be waived on one final piece I needed - John completely ignored my messages.
I ended up using another company for my last piece of wood as I had no confidence in receiving either the correct item or any response.
I would not recommend this company. While they offer a service that few others provide, the poor quality control, wasteful practices, and complete lack of communication when things go wrong make them difficult to deal with.

I received exactly what I ordered, on time. HIghly satisfied.

Didn’t deliver. Chased up . Still didn’t deliver , now saying I need to wait 14 days for a refund . Avoid

Still waiting on our order to be delivered, I emailed and have had a response but this isnt good enough, going into the third week now. Very little information given within the response email and status is back to process and packaging. Not Happy.

Update: after response to my review from Chris, ive tried to contact you several times today and have left my contact details. I tried the WhatsApp link to no avail. I just want to know when will I receive my order? Has it been dispatched? As your website still says in progress, nothing about being dispatched.

Ordered a couple of things on an express delivery, this “express delivery” took an entire week to arrive, and when it arrived the sheets had footprints & marks all over them. The edges were badly chipped & I had to buy all the material again from elsewhere, costing me hundreds of pounds. All my emails were completely ignored and I spoke to various people at the company on the phone over the week who fobbed me off with a plethora of lies about the status of my order and showed no interest in helping me. I highly doubt I will ever get my refund for the delivery costs. An absolute shambles of a company, would NEVER order from them again. Avoid at all costs!

I ordered after measuring up for pipe coverings. The sheets were well constructed, cut exactly to size and fitted together well. Prices reasonable and arrived in good time.

Ref order #14000117475
I ordered four shelves with express delivery. A week later, there was still no sign of the goods and no communication from the supplier. After chasing, I was informed that one shelf had failed a quality control check, was being remade, and that I would receive a tracking number from the warehouse shortly.
Three days later, I still have no tracking information, no goods delivered, and complete silence from WoodSheets. I have requested to cancel the order and receive a refund, but I am still waiting for confirmation.
Very disappointed.

UPDATE: Thanks to Chris, part of my order finally arrived — the shelves (though one was damaged, likely due to courier mishandling). However, the brackets I paid for are missing. I’ve contacted WoodSheets via email and WhatsApp to confirm whether they shipped separately or if they will send them today. Still waiting for a clear response.
FINAL UPDATE: Partial refund offered and received.

Resolved - important to check delivery wording

And great in terms of quality and speed.

Excellent service, bought some wood cut to size to box in my boiler pipes, good quality, fast delivery and 3x cheaper than anywhere else!

Similarly stressful experience to most people here, it seems. Have asked for a refund but I’m not expecting good news (currently radio silence). As I was on a deadline I paid £20 for express delivery but the order wasn’t dispatched until 12 days later, so had to buy all the wood from somewhere else while I waited. Now it has turned up and I don’t need it anymore.