woodsheets.com Avis 

UPDATE (25/06/2026): Following the initial unacceptable delays, a customer service representative named Steve took over my order. Steve was brilliant—he communicated clearly, took ownership of the issue, and ensured a replacement board was dispatched and delivered safely. While the initial process was frustrating, Steve's excellent handling completely resolved the issue and saved the experience. Changed from 1-star to 4-stars because of his help.

I ordered a custom desktop panel for £75, and it arrived in a shocking state. There are long, bright scratches and scuffs across both faces, a poorly finished edge, and a water-damage bubble on the front edge where the MDF core has literally expanded and blown out.

The external cardboard box was immaculate, proving this defective, water-damaged item was knowingly packed and dispatched from their warehouse.

I contacted customer support immediately last Friday. After dragging their feet for days, they finally asked for photos, which I sent on Tuesday. Since then, they have completely ignored my emails, including a formal ultimatum. My project is entirely on hold because I cannot assemble a defective product while waiting for them to resolve this.

This company has zero quality control and non-existent customer service. I have given them every opportunity to offer a fair partial refund or arrange a collection, but they are hiding. If this is not resolved today, I am taking the evidence straight to my bank to initiate a chargeback.

Support ticket number: WS02002026

If only I checked Trustpilot first, after a long wait for the wood which was black chip board with edged all the way around it was for a computer desk , It took 3 weeks to turn up when I opened the parcel 2 corners where smashed like it had been dropped on the floor it was chipped on one side and had numerous scratches on the surface .You think it would be down to bad packing or bad courier but the packing was un damaged , I`ve seen better at the local tip use this service at your own risk

I ordered made-to-measure marine plywood shelves and was happy to wait the few weeks for them to be produced — the ordering process was smooth and my expectations were well managed. Sadly, the shelves themselves were a real letdown.
The wood quality and cutting were well below what I'd expect for a paid, custom order — the shelves were rough and unfinished and there were splinters and significant sawdust residue throughout. I'd also paid extra for a matt lacquer finish, which simply hadn't been applied.
I contacted customer service over a week ago and received an acknowledgement email, but nothing since. No resolution, no follow-up, no explanation.
It's a real shame, because the pre-purchase experience was good. But until the quality and customer service issues are addressed, I can't recommend purchasing from this company.

The website was intuitive enough and designing the cut to size MDF panel that I ordered was easy.

The customer service overall was abysmal however. I waited 10 business days before emailing in asking what stage the order was at. My emails got marked as spam and it was until a week after where I contacted my bank that they finally responded to my enquiries.

For me now that I have the product, it is exactly what I ordered and the final product is good. In the end the company did well by me, but response times and the messing around in between caused a lot of stress. 4 stars in the end because the product was good and the company did compensate for issues a long the way.

I needed 3mm cut mdf for a kitchen project. Everything arrived quickly and securely packaged up. Very pleased with product and would definitely recommend.

Easy to use website, found what I needed straight away, had some trouble paying with credit card, rang and spoke to a very helpful gentleman, who confirmed my order measurements were correct and took payment, really great service, good quality product, will definitely use this company again should I require supplies for another project.

Order from this company if you want some bespoke disappointment. I placed two "Express" orders but neither were fulfilled in the specified timeframe. When I asked to cancel, I was greeted with scripted responses citing an unenforceable "30 day" clause in their terms and conditions.

When challenged, their customer sevice agents became a combination of robotically militant and cerebrally streched in what can only be described as state of misguided confident delusion.

Two particular highlights were Hayley not understanding what a Subject Access Request is when such a request was specifically made and Ian feining intellectual superiority when challenged on the precedent of UK legislation over business terms and conditions.

Terrible unresponsive customer service. I’m still waiting for an order placed with express delivery of 3/4 days. It’s now over two weeks and their tracking link is broken. Seriously starting to think it’s a scam. How are they still trading? Wish I’d read the reviews. Stay well clear.

Excellent service. Quick delivery. Accurate cuts and great quality. I use cut marine ply for mosaic projects and I can get just what I need from Woodsheets

Ordered on 1st May and had confirmation of order.

20 days later no delivery and no updated when trying to chase. No response to emails. Not answering phone that is listed on the order confirmation even tried using the mobile Chris posts on negative reviews here and nothing.

Extremely disappointed as we needed these products to complete a safe play area for our two SEN children and the project has been left incomplete with no update on when we have what we need to finish it.

Wish we had looked at the trust pilot of the company before ordering.

It must be boring working for this company & constantly having to sort bad reviews.
Your time could be better spent simply doing your job of delivering the product people have paid for.

I've been waiting 3 weeks for a part with still no ETA.

Refund requested today, that better not take 3 weeks to be completed!!!

Edit - Chris's reply asking me to contact by What's App for more details, as I hadn't left my details, is further depth to their scam.
I have messaged Chris on What's App with my details & order info. To be ghosted!!!
Shameful!!!

I have now been waiting 16 days for my order, still no confirmation of the goods being ready. I was provided with a delivery time for 5 days ago, this has still not arrived and no further updates. I have since emailed again and tried to call. When anyone answers the phone you get told the production line isn’t working or you get told you’re being diverted to customer services which goes straight to voice mail. I have left a voice message, again, no reply. This is shocking customer service, I wouldn’t use this company again.

The ordering process was straightforward, and the sheets of ply were cut exactly to size. They arrived well packed.

The cut wood itself is very good quality — honestly, that part deserves 5 stars.

Unfortunately, the packaging was completely overkill. There was far too much cardboard and packing material. It took me nearly an hour to cut everything down into small pieces just so it would fit into my recycling bin, and the bin ended up completely full afterwards.

Where I live, recycling collection is only every two weeks, and we are not allowed to leave extra cardboard next to the bin because it will simply be left behind and not collected. Because of that, excessive packaging becomes a real problem. Some companies manage to deliver products with minimal or no unnecessary packaging at all, which is honestly a blessing compared to this experience.

The product quality and service were good, but the extreme amount of packaging seriously let the experience down for me.

Edit: Updated to 5 stars because the product itself is genuinely top quality — the only issue was that the packaging felt really overkill. I was probably a bit emotional after spending over an hour cutting up cardboard that completely overloaded my recycling bin.

Missed delivery (still none!), ignore email, don't answer phone. Avoid wasting your money.

Absolute scam company. I ordered everything and paid for express delivery, but one week later I’m still waiting for the delivery. Customer service is useless and keeps lying about the delivery date. Chris’s phone number, which he leaves on negative reviews, is inactive as well. I will be filing a claim against them for scamming customers and being dishonest!

STEER CLEAR: I wish i read the reviews. Shocking level of service from this company. Paid for vaneer mdf express delivery as i had trades people im completing some work. 3 weeks later..nothing..kepy chasing, managed twice to venetually get hold of someone in sales who forwarded me onto the customer service number where the mailbox was full. tried to get sales again and not answer. several days later and numerous wasted calls i manged to get hold of someone in the jokeingly called customer service dept. Said that my oder was in finishinh and would be dispathed later that day...nothing etc etc etc...still no idea when this will arrive.

I have made 3 calls to this business and submitted their online form to chase my order. I tried to contact them again this morning (08/05/2026) and spent 59 mins and 39 secs waiting for someone to answer the phone before giving up. I first contacted them on 23/04/2026 when I was told my order was about to be dispatched. Same story on 28/04/2026 and 30/04/2026. Then on 01/05/2026 told that a machine had broken down and my order would be completed soon. Shocking company.

I placed an order for a sheet of veneer MDF one week ago and paid for express delivery so it would arrive in time for the weekend.

I have still not received my goods and it’s impossible to get hold of Woodsheets. No one answers the phone and you can’t leave a message because their inbox is full.

I will absolutely not be ordering from Woodsheets again and will be expecting a full refund for the delivery charge! I advise anyone else to steer clear and use another supplier

I don't even know where to begin with this company. The whole experience has been completely awful.
From waiting over a month for our order to be delivered despite paying for express delivery, to being told that this would then be refunded and this never happening, being told lies about when the order would be delivered as we kept having to chase the status of the order. When we called we were always told by Hayley and other colleagues that they would be arriving the next day but they were not. This ended up costing us more money as we had workmen in that were waiting for the products which resulted in more days labour.
When we spoke to Hayley and her colleagues on the 23rd of March; despite being told the shelves would be delivered on the 19th or 20th of March, we were then told there was an issue with the production.
We have spent hours following this up, calling 15+ times and sometimes being on hold for at least half an hour each time. Sometimes, they never answer.
I requested that a manager call me back on this day but i am still waiting- 6 weeks later.
I have chased calls, left messages, e-mailed and still no progress has been made. We then had to order more brackets as we were sent the incorrect number and we have still not received these. The job is still incomplete.
AVOID THIS COMPANY AT ALL COSTS! DO NOT USE THEM OR TRUST THEM!