woodsheets.com Avis 

Paid for express delivery based on a specific delivery date. That date came and went — the item hadn’t even been manufactured.

Requested cancellation multiple times before dispatch. Completely ignored.

Customer service responses were copy-paste, contradictory, and tried to rely on “custom item” excuses instead of taking responsibility for missing the agreed delivery timeframe.

It felt like talking to a brick wall.

Now being told they will dispatch anyway despite clear cancellation requests.

Avoid. If anything goes wrong, don’t expect it to be fixed.

there was a problem with the size of wood and they sorted it out and sent a new piece free of charge the girl in office was very helpful and sorted it quickly

Excellent service and all well packaged ensuring sharpness on the corners.

It takes a lot for me to write a negative review, but this is genuinely the worst company I've ever dealt with.


I placed an order over 2 months ago with specific cutting instructions. To make sure everything was clear, I also sent an email and left a voicemail to confirm the measurements, and received an email reply saying that this was no problem. When I received the order it had been cut incorrectly. I contacted them to explain the issue, and they agreed to redo the job at no extra cost.



Over 2 months later and there is no sign that they have even thought about starting this job. Every few days I call for an update and it feels like starting the conversation from scratch each time. I'm given excuses such as "needing measurements" that I've already sent over multiple times, or that I need to speak to a specific person who happens to be busy every time I call and is apparently going to call me back when they are free (yet to receive a single call from this company). I'm then assured that the job will be started "first thing tomorrow", only to hear nothing until I call up again. Rinse and repeat.



It's too late for the project I was working on now so I've just requested a refund. Dreading how long I'm going to be chasing this.

Completely apathetic company with no regard for clients, extremely poor communication and organisation. Honestly like a caricature of a bad company. I wish I'd checked trustpilot earlier and seen the reviews. AVOID AT ALL COSTS

Good professional, quality service. Best value for money and product availability I could find online.

Ordered wood to specific size to replace existing piece. Good choice of woods and finishes. It precisely. Delivered as promised

Terrible experience. My order came incomplete. From the 7 boards I ordered and paid for, only 3 arrived, one was damaged due to poor packaging. I have been chasing them and sending emails, trying to see if I get a refund because the remaining boards have never been sent.
I wish I had read the reviews prior to my purchase.

Very happy with product & delivery

I have mixed feelings, because I was waiting for my order 20 days and I had to threaten them to actually get it the following day.
The plywood was of terrible quality and I spent a whole evening sanding it. My partner wrote a negative review and Chris came back to us. I explained everything and eventually got a full refund, which was very kind of them.
Whilst I'm still grateful for it, I wouldn't order anything again. It's just too much hassle!

This is the first time I have ever had to leave a bad review and I really wish I had read reviews before I ordered from this company!! Ordered custom floating shelves on 4th Feb told up to 7 days. Nothing arrived I chased them up and just a rude email saying basically when they are done they will email tracking. Chased 4 or 5 times to get the same response. They arrived 6 weeks later and without the brackets I emailed and they said I didn't. Order any?? They should have come with them as they are custom shelves how would I know how may they have rebated and what sizes they would be. I asked for the brackets to be sent as gesture of good will only to be ignored. I will never use this company again PLEASE PLEASE READ REVIEWS before you purchase anything from this company.

I had a great experience. I admit my heart sank when I saw the reviews after I'd placed my order but honestly it's been great. The MDF is perfect, just what I ordered. It arrived extremely well packaged so no chance of damage. The whole process took 4 working days.

Absolutely delighted with product. Excellent quality, speedy delivery service provided. Very pleased with service from start to finish

After searching for local companies that could possibly supply a small number of internal shelves for our Kitchen I eventually found Woodsheets and what a fantastic Company they are. I placed my order and they cut accurately to the sizes I required and all was ready within just Five working days and at a very competitive price. I highly recommend them and will not hesitated to use their services again. Congratulations and thank you.

Unfortunately a very bad and never ending experience. We placed an order on the 30th of Jan for a table top for my daugthers bedroom. It's the 10th of March and the item still hasn't arrived. I've been in constant contact with customer services who repeatedly gave me false delivery updates. I requested that I receive a refund for the shipping fee which they did accept but don't process. I also paid extra to have some radius corners added which they told me couldn't be done. Again, no refund for the extra charge. Now customer services is half reading the emails and inserting a little template completely ignoring the main points. I would advise everyone to stay away from this company.

Update from next day: The table top was delivered and is completely damaged. Scratched all over and in just horrible condition overall.
A 6 weeks wait and then a damaged item. One upset child and £170 spent. I will update on how long it takes to get the refund for the item

Ordered 9mm and they sent a 5mm. I spent £110 on the order as well as a £80 builder call out fee.

Absolutely awful service, they had one job to do and can’t do it.

Placed an order on 26th January, with a delivery for 5th February.

I placed a call on 5th February to ask about status of order. I was told it wasn't started but it would now be expedited and sent in the next couple days.

3 further calls, further promises of expedition, messages that people in the warehouse were ignoring instructions to prioritise the order, ignored emails, and I'd had enough. I asked for a refund. I was told it would be done automatically on Tuesday 24th February. It didn't happen, I had to call and get the order put on hold. Refund issued a few days later.

Really disappointed in this order and I SHOULD have listened to the reviews on Trustpilot. I honestly can't believe that an online company would have such terrible service in this day and age. It was a very simple order that they couldn't fulfill.

They now say it can be delivered in 3 to 4 days hopefully there trouble shooter guy can sort it ……

Excellent quality birch plywood sheet, exactly cut-to-size and drilled with no tear-out of any of the plys. Really attractive grain, far better than any plywood I've come across before. Also quick processing and delivery of my order, which was very well-packed. Highly recommended.

​I ordered 4 shelves on February 8th, as I really needed them delivered quickly. Unfortunately, since then, I haven't received any proactive updates regarding my order status.
​I have tried reaching out multiple times—sending emails, filling out enquiry forms, and making several phone calls to request an update. On the few occasions I've managed to get a response, I am told the issue has been "escalated" and "marked as urgent," but sadly, nothing happens after that.
​I was told I would receive a call back with an update today, but I am still waiting. I even texted the WhatsApp number provided in previous Trustpilot review responses, but I haven't had a reply there either.
​This experience has been very frustrating, and I really wish I had checked the reviews before placing my order. I would appreciate it if someone could look into this and contact me as soon as possible with a concrete delivery date, otherwise, I will unfortunately have to request a refund.

UPDATE: Chris has reached out and made sure the order was replaced - correct colour and no damage. I wish the original experience had been as good, updated from 1 to 4 stars.

Great price & great service!

Ordered a bespoke plywood sheet. Easy to order. Quickly delivered as ordered. Well packaged. No issues.

Recommended!