Yorkshire Building Society Avis 10 052

The staff are well trained and polite, but unfortunately they are not trained with the correct legal processes when it comes to a court of protection order.

Furthermore, employees are not empowered to operate outside of the rigid and incorrect processes they deploy.

It's absolutely beyond frustrating that a blue chip financial institution is unaware of current legislation.

I cannot fathom how these type of issues happen when I know for a fact that the office of the public guardian has been quite clear about due process, which these financial institutions either chose to ignore or think they know better than the judicial system.

It's staggering how unprofessional this institution is.

Gathering tax statements for my return - this building society was the easiest .. was on the app exactly where you'd expect it to be. Many others had to be ordered and were a real faff. I'm quick to say when somethings wrong, but this was great .. the others should copy!

Easy to use website, impressed, new customer.

All the staff very helpful and friendly nothing was too much trouble even when the appointment diary was full they managed to squeeze me in .

Clear guidelines. Speedy verification and excellent customer service. Well done YBS

Easy to navigate, apply and achieve goal.

Excellent service

Very easy to set up and review account on line but MOST importantly you have a branch in Norwich I can visit if problems arise.

The staff were very friendly and helpful in all aspects.

I was very pleased with the first rate service I received from Helen in particular at the Malton branch whilst opening an ISA for my 90 year old mother using P.O.A.
Despite not having an appointment I was provided with the documentation to complete at the time so speeding up the process.
I phoned the YBS head office yesterday & despite being cut off once my call connected to a diligent employee called Chelsea who phoned me back to save me going through the system again. Chelsea contacted two different departments to confirm the progress of both ISA’s.
I was fully updated today by Chelsea of the progress of both accounts. What a fabulous service!
Well done YBS for having such conscientious & diligent staff 👏👏

I applied for a mortgage online after submitting a decision in principle. The online process I found really simple and stress free. The issues started when I finished the application and waited for a response.
I am a first time buyer, buying a flat on my own, my friend recommended YBS as she had used them for years and stated they were great.
The communication from YBS was absolutely shocking, to begin with I would get lengthy emails with signatures at the end, as the process went on, I would get a sentence back. No "Hello" or signing it off with a name, just a sentence.
I had enough for a 85% LTV but was told I would have to pick a 90% product, I argued this for about a week before giving in and agreeing. When it came to picking a product the link they sent me stated I was in fact at 85%?!
Nothing made any sense with them, I had friends reading every email on my behalf to ensure I wasn't the crazy one.
In the end I have said just close the application and I will go elsewhere, I now have an appointment with another bank next week which was all sorted in one day. They have already been way more helpful than YBS and that is through TWO emails not Twenty.

AVOID!!!

Seen within just a few minutes without having to make an appointment for a later date. Friendly yet professional staff and everything explained to me.

Very good staff very helpful glad the office is still open

The member of staff was very helpful and patient when I realised I was missing paperwork to open an Isa. I was able to return home to collect the paperwork and return to the office to complete the paperwork.

It was nice to deal with a real person in your branch rather than doing things online or over the phone. The staff were efficient and helpful, while remaining impartial.

Simple and straightforward ISA transfer from start to finish

Great service from a lovely lady that handled my application for a cash ISA.

Clear concise info friendly service cant fault it

I found Laura a friendly, respectful & polite adviser who kept to the appointment time. Gave me a rundown on ISA’s availability & rates, opened my account without problems or fuss, & gave me every assistance I needed.

Personal, friendly but professional staff.