York Fitness UK Avis 

I have ordered a few bits here and everything has been good in terms of the experience.
However - the one thing that I find frustrating and annoying is that you can’t speak to anyone on the phone

I love York equipment it is the best, I have had two 501 benches from them over the years , I recently got a rowing machine from them over, I just could not get used to it, so I sent it back, no fuss , I am getting a full refund, the customer service rep Metaj was so helpful and polite and efficient, customer service at its best , I always go for York equipment as it is better than anything else and so is their customer service

minor issues with deliveries but addressed and actioned rapidly

no issues with items

I orderd my item on the 6th September, it's now 11th September.
Paid £6 something for delivery, not received item. Delivery was supposed to be 1-3 working days.
Got intouch with them they said it's with carrier royal mail but there's no tracking number, so don't know where parcel is.
Now there saying be patient another 1-3 or 4 days, in the mean time my back is in bits, it's killing me hence why i bought

There was an issue with the carrier, but customer service was quick and effective in rectifying the issue.

Parcel not delivered within the time window and day that was communicated to me. I was told to wait and that they will deliver it another day. I must be present, DX do not deliver to safe boxes. They can’t organise my agenda! They have no contact number, only an online form. They refused to refund the delivery fee for the inconvenience. Will see the quality of the item but so far, poor service.

I purchased the HB7 bike. I had no update on delivery. I contacted customer service and the bike was delivered within 2 days. Great customer service will always up the rating from me. The bike itself easy to put together. A birthday present for my son whose home from holiday soon. Hopefully it's as good as it looks

Equipment is very high quality and customer service excellent.

Great support from York customer support team.
I ended up with a second hand York 401 multigym. I found the assembly manual online, but not the user wall chart showing exercises. After contacting the support team they quickly sent what I needed. After giving the multigym some use I realised it was missing a lock pin for some of the exercises. The machine is no longer supported and I couldn’t find the pin online anywhere. An email to the team got an immediate response with a link to purchase one of the last items available. I’d definitely use York again and purchase their kit if I eventually go for an upgrade.

Ordered a set of dumbbells and a bench with preacher pad. Arrived when it said it would. Unfortunately, the box had been damaged which resulted in the preacher pad having a tear in it. I contacted customer services who responded very quickly. I sent a few photos to show damage. The support staff quickly arranged for a replacement pad to to sent (in 1-4 days). Hopefully it arrives soons and I can get using everything. Super customer service.

Bench took a while to put together but easy enough. Cast iron dumbbells seem good quality. Also came with a poster showing some of the possible exercises/sets each piece of equipment can be used for.

Likely to order from this company again.

Five stars for the excellent customer service, from Matej, when I needed to cancel an order. So refreshing to be able to communicate with a human, who dealt with my issue speedily and professionally. I already own a set of York dumbells, which are excellent, and when I need more, this is the brand I will buy.

Quite a few things.
Order process and delivery were simple and timely.
The equipment is very good quality and reasonably priced.
Instructions for assembly are very.
Most importantly, the after sales service has been excellent. The queries I had were dealt with extremely quickly, efficiently and politely. A very pleasant company to deal with, a change from many other companies.

I needed the instruction manual for a York Fitness exercise bike so sent a message to York Fitness and next day they delivered the manual to me by email, free of charge.

Really excellent quality - for the price you won’t beat this for home gym use and even commercial id say. We bought a dumbbell rack and set (2.5-40kg) and it’s very robust and the dumbbells are good quality and not too wide. We also had to contact customer service: we did so on Sunday night and we were contacted by email before 6am on the Monday and they resolved it instantly - very efficient, and unfortunately these days it is unusual to receive good service from online companies.

I purchased a York Weights Bench at a great price direct from their website, which was delivered quickly.
Upon assembly, I noticed a couple of minor issues with the bench, which didn’t affect performance, but I got in touch with York Fitness all the same.
I have to say, their response to my query was immediate and a fantastic solution quickly offered. Upon accepting their offer, I was emailed immediately informing that the offered and accepted resolution was already dealt with.
That’s some superb customer service and left me reassured that any possible future issues will be dealt with just as efficiently.
Well done York Fitness.

I was given a old legacy model 6605 which I had no assembly instructions for , I emailed York fitness and whithin minutes I had my pdf documents awaiting me !, excellent response times and service 👏

I have a "Quest" York fitness bike that must be 10 years old and not in the current range and probably not been for some time. I wanted to get back to using it as it is still going strong but had lost instruction manual and couldn't find it online. Tried using their AI tool who could find it either but said provide email and someone will get back to you which they did within 30 minutes and provided the manual. Fantastic follow up customer service. Thanks Matej Kuhajdik and all at York

Excellent communication from the customer service department. I have to name Matej in particular. I came across an issue with something missing from the package and as soon as I reported this Matej jumped on it and within a day or two the missing items where on the way to me. I spent over £2K on equipment and every single piece is of the best quality. Very happy with my purchase and the service I received during after sales. I will be back for sure.

Possibly the best customer service I have ever experienced.

Purchased a multi gym a good few years back, recently moved home and a part was missing. I contacted customer service (with a 2 to 3 day turnaround time) and explained my issue; they came back to me within 10 minutes with advice on how I could get the part. All ordered and now awaiting delivery.

Thank you so much!

Would definitely recommend ⭐️⭐️⭐️⭐️⭐️

Ordered Barbell, Dumbell and weights set. Had a message from DPD saying they were waiting for the package. 10 minutes later had another email saying it had been cancelled by York. No explantion or email from York as to why this has happend!

Update 20/07/26. I have now had a response and explanation. I've been promised that the order/delivery issue has now been resolved. When it has, and if delivered this week then I will update my review to 5*

Final Update: 21/07/26
My delivery has come today with DPD and all complete. I'm very happy with the quality and also how quickly York resolved the system issue with the order.

Conclusion: Apart from the small hiccup I'm updating my reveiw to 5* as the experience has been good and I will order from York again.