Yorkshire Housing Avis 

Don’t know how anyone could be upset . Nothing could have been easier for me getting my new home , mollie kept me fully informed , helped me massively and got things moving very quickly . Zoe met me at the property sorted things for me , helped me me with everything, very patient explaining everything and sorting everything and explaining everything I needed to do etc .
Both have been excellent and can’t fault anything so far .

Leaving a review for Caitlin at Yorkshire Housing, very helpful advisor. She went over and above to assist with my enquiry on the spot, I felt listened to and not fobbed off, she was super kind and courteous.

First off, brilliant job to Yorkshire housing for long term customer,but today's shout out ,goes to Phillipa because she was exceptionally helpful in addressing some outstanding repairs.

JFP

Things take too long to fix. Not able to get fixed yourself which would take a lot less time than the average time frame of 2 years in my situation for things to be finally resolved.

In process of waiting for things to be fixed my items are damaged for example a double oven due to food allergies and yet the insurance company blame me for not holding a bowl under a bathroom leak that took 4 and 1/2 years to fix. Only offered £100 to get rid of me. Took over a year to be offered that.

Constantly having to chase things yet I’m sent information about the legal timeframe to get things done in which in my situation takes over 6 months each time. No one communicates to you and even if you put a complain in no one gets back to you.

As my toilet is pouring water into the basin as it’s classed as contained the earliest appointment is in 3 weeks and advised not to use the toilet. Even though as I have disabled occupants and we are advised we are on a priority list. (I don’t believe one exists.)

A wooden plank fell off the wall whilst my child was asleep and with that the wall has fallen in a child’s room and she can’t sleep in there due to being a health hazard. We’ve now had her sleeping with us for the last 6 months. Yet no contact or communication. Even though this has been chased for 3 times so far. I’ve been advised it’s set as a matter of urgency.

It seems to me they have bitten more than they can chew and it’s a case of shut up and put up.

However all customer service people go above and beyond to help and listen and I appreciate their hands are tied. I don’t blame them and this being said is reason why I put the two stars that I gave.

But it seems like they’re happy for you to rent but not available to maintain whilst living there. They use to be good. But now not putting the money into the correct places.

When the solar panels were installed we were told by the surveyor to get the shrubs cut down as they block the sunlight. Told housing early February, they did a survey and agreed. I phoned to get a date only to be told they cancelled. Reinstated the request. Then told to wait till September, birds nest season. Yes we agreed, now I made a new request 24th Sept, told by Gurpreet Matharou he will keep me informed. Today 27th Oct. we find out the job has been cancelled again so NO update available. Why do you keep cancelling the job yet you tell us to be patient?

Today we spoke with Ellie, who was very nice and helpful, everything went smoothly, she was very polite, she answered all our questions in a friendly and professional manner, we are very pleased and can't wait to see our new home...
Thanks You Ellie...

It was the best news for me on that faithful friday. The experience with Yorkshire Housing Co-ordinator was very brilliant she was very calm, considerate, helpful and warm. I did enjoy my assessment and am happy with their services.

Thank you so much for all your help and also offering us our new home🥰
Couldn’t recommend speaking with Ellie Moxon about anything .
Thank you again for all your help Ellie x

Mia and Katie have been extremely helpful and professional throughout the process of securing a new home. Always available to answer questions. Thank you for your help and support

My shower drain was broken , after a few visits from Yorkshire housing it was decided to put in a new floor. I'm so chuffed with the results .and the colour choice I picked , it matches everything in my bathroom. The staff are all helpful . Good service. That's why I've given you 5 stars. Well done . Also praise for the 2 young men that laid the flooring. 🙂

Don't ever complain twice about a similar issue or you might end up with an informal warning for any of these

The unreasonable behaviour policy outlines that behaviour such as:

Persistent refusal to accept decisions or explanations,

Continual contact without presenting new information, and

Unsubstantiated allegations or personal insults,
may be considered unreasonable and subject to formal action if informal steps do not lead to improvement.

Yorkshire Housing think customers are clairvoyants and things don't change over time between one complaint sent months ago to a recent one

I advise anyone considering this Housing Association to avoid at all costs you will thank me for the advice.

Thanks to your kind and professional and helpful colleague, Abid, for assisting me with my enquiry. He put appointments in place to sort out my home issues asap. Thank you Abid.

I've been a tenant of Yorkshire Housing for over 10 years. I've had so many issues with the staff simply dragging their feet when it comes to getting back to me. One incident took over 3 months to be resolved and they never reached out to me. Instead I was always chasing them. I recently requested information regarding my tenancy and was told I'd be contacted in 5 working days. I pointed out that my need for this information was very urgent. It's been over two weeks and I still haven't heard from them.

Had an amazing experience talking with Ellie Moxon! From start to finish she has been amazing and helped me throughout. Thank you again!!

Bad bad housing association, I emailed ceo over a house to rent, it was passed into 4 diffrent managers, tyen I got a offer letter before I'd even viewed which I was waiting for, no organisation or care, complaint raised not impressed , not a good landl9rd,

Excellent service provided by Ellie Moxon housing officer. Provided support and re- assurance through the process.

Ellie was great.she more than helped me gather all the paperwork I needed and was very patient as it took a while.explained everything in detail and how everything worked.but most of all shared my joy with me when I was accepted for the property.

Mia has supported me throughout my journey to getting my first property and has been so helpful and consistent. Definitely would recommend! Thankyou for all your help

We spoke and delt with Ellie moxen, through the full tenancy presses. Ellie was very professional and polite and answered all our questions we put forward even advised us on the transition from old property to the new property , we are very happy with the service we was provided .

I spoke to Ellie today about a repair. Ellie was professional and very helpful