Outstanding customer service by Samantha who went above & beyond. Which sadly is a rare thing today. My query was handled with great professionalism with a very warm friendly and relaxed approach. T... Voir plus
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Lisez les avis des autres
Yorkshire Water's telephone operative provided a call back in the time frame scheduled when I had a query about my water meter upgrade. She answered my question quickly and explained things clearly. S... Voir plus
After several phonecalls and dispute not being resolved over five months, I finally after eleven phone calls and conversations, spoke to a lady who resolved, sorted and fully ended the issue in a calm... Voir plus
My 5-star rating is for the person I spoke to on the phone; she was courteous and knowledgeable. She informed me that work had been carried out at my property without my knowledge and that further wor... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We’re Yorkshire Water. The people trusted to take care of Yorkshire’s most valuable natural resource. On the surface, we manage and look after the region’s water, coast and countryside. But our work means much more than just providing essential services to over 5 million customers in the region. We’re an integral part of Yorkshire life and millions of people who live and work here rely upon us, every single day. Our vision is to create a thriving Yorkshire, which is right for customers and right for the environment. Over the next five years, from 2025-2030, we are investing £8.3 billion to improve performance and ensure we deliver for our customers and the environment. It is our largest ever environmental investment, which will provide benefits for decades to come and help Yorkshire’s economy by supporting up to 10,000 jobs. Our plan supports the changes we need to provide safe, clean, great tasting water; deliver value for money to our customers; build and operate efficient infrastructure; reduce pollution; improve river quality and reduce carbon emissions.
How can we help?
Écrit par l'entreprise
- Our Priority Register
- Do you, or someone you know, need a little extra help? We want to make sure everyone is happy and safe, and we have lots of ways to help make that happen - we just need you to sign up to them. It's quick and free -visit our website at yorkshirewater.com to join today.
- Moving home?
- We know moving home can be stressful. Our online forms are the quickest and easiest way to tell us when you're making a change. We’ll even accurately estimate your meter readings to save you the hassle. Head over to yorkshirewater.com, tell us the details, and we'll take care of everything else.
- Pay your bill
- Our payment options make it easy. Choose the one that's best for you, whether that's direct debit, secure card payment, over the phone or something else. Head over to our website to browse your options.
Coordonnées de contact
Royaume-Uni
- www.yorkshirewater.com
Join our mailing list
4,5
Excellent
6 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Customer communications
Customer communications, Handling call with good care.
11 avril 2026
Avis spontané
Move in New tenants.
1. Explicit explanation about bills
2. Move out old tenants and new tenants successfully.
3. Polite staff
4. Only as landlords have to pay bills owed.
9 avril 2026
Avis spontané
Yorkshire Water 💦 Meter Upgrade
Great Friendly people n Service whenever I contact Yorkshire water,I recently had a Meter Upgrade fitted in my home 🏡 And it was so easy to sort out on the fone to one of your staff as he was really friendly n kind
10 avril 2026
Avis spontané
I rang to sort out a billing issue and…
I rang to sort out a billing issue and the call was answered very quickly , I explained the problem which was immediately dealt with and resolved to my satisfaction and the customer service agent was very polite
10 avril 2026
Avis spontané
Spoke to Mohammed
Spoke to Mohammed, great advice and knowledgeable and very friendly 10/10 🌟
10 avril 2026
Avis spontané
Efficient and professional
Yorkshire water has been very efficient and highly professional in their dealins with me as their client.
10 avril 2026
Avis spontané
The customer service adviser explained…
The customer service adviser explained my query and explained it
9 avril 2026
Avis spontané
Exceptional Experience
The lady I spoke to today was really patient, understanding and helpful. Cleared up a lot of the unknown for me, unfortunately I didn’t quite catch her name due to a connection issue on my side, however If all companies had staff like her there probably would be a reduce in complaints in my opinion.
I am not always the easiest to talk to over the phone due to my mental health but she was great.
9 avril 2026
Avis spontané
Sarah beavers customer service manager…
Sarah beavers customer service manager treats me with professional courtesy and humanity as im disabled and vulnerable. Sarah deals with my needs and concerns I think she is amazing and yorkshire water are very blessed to have her on their team.
Sarah thanks for your service and compassionate nature in understanding my concerns your the best.
9 avril 2026
Avis spontané
Because the gentleman dealt with it brilliantly
Because the gentleman dealt with it is a credit to Yorkshire Water very polite and courteous and knows his job and what he's talking about very pleasant man to talk to he got everything done for me stress free and he is definitely 100% knowledgeable of what he does he double checked everything and looked into anything that I would be entitled to but which I already had but bless him for looking.
9 avril 2026
Avis spontané
Yorkshire Water customer services
I received support from a patient and knowledgeable staff member. She responded quickly and effectively to my concerns.
9 avril 2026
Avis spontané
Efficient customer service
Efficient customer service. My query was solved in 6 minutes
9 avril 2026
Avis spontané
They always help me I don’t have any…
They always help me I don’t have any bad experience
8 avril 2026
Avis spontané
I spoke to Claire today
I spoke to Claire today, who was lovely to talk to, and made me feel very comfortable, sorted my problem out with ease and managed to fix my problem within minutes.
8 avril 2026
Avis spontané
Disgusting service
Disgusting. Water off for a day. Saud they'd deliver water to me as I'm a vulnerable person, then told me to collect it. Total joke.
8 avril 2026
Avis spontané
Water support application
Savannah was extremely helpful and efficient, answering all my questions and taking the matter forward. Excellent service
7 avril 2026
Avis spontané
Massive Respect
Massive Respect. Dealt with a true professional today. Got an issue dealt with promptly. Other companies should follow suit.
Thankyou Lucy
7 avril 2026
Avis spontané
The lady that I spoke to was very…
The lady that I spoke to was very helpful and she has helped me get back on track with my outstanding debt
7 avril 2026
Avis spontané
Great customer service from Yorkshire…
Great customer service from Yorkshire water customer service. The phone disconnected and Byron called me straight back to continue resolving my issue. Thank you
7 avril 2026
Avis spontané
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